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I use Windows 7 64bit, Internet Explorer and Firefox. I had Adobe Flash Player 10 installed but updating did not work anymore. So I tried to uninstall Flash Player with no success (I got the same error). I deleted the Flash folders in %appdata% and tried to delete C:\Windows\SysWOW64\Macromed\ but I can't delete Flash10l.ocx (I tried it in Windows safe mode too). I renamed C:\Windows\SysWOW64\Macromed to Macromed.old and did a restart. Firefox tells me there is no Flash plugin installed anymore. I downloaded the Adobe Flash Player 11 installer (DLM version and manual version) but I get the same errors again:
The installation encountered errors:
No error information is available.
FlashInstall.log contains:
=O====== M/11.2.202.235 2012-08-01+07-16-37.975 ========
0000
0001 00000010 "D:\Downloads\install_flash_player_32bit.exe"
0002
0003
=X====== M/11.2.202.235 2012-08-01+07-16-41.782 ========
=O====== M/11.2.202.235 2012-08-01+07-16-48.796 ========
0000 00000010 "D:\Downloads\install_flash_player_32bit.exe"
0001
0002
=X====== M/11.2.202.235 2012-08-01+07-16-50.434 ========
=O====== M/11.3.300.268 2012-08-01+07-29-45.188 ========
0000 00000010 "D:\Downloads\install_flash_player.exe"
0001
0002
=X====== M/11.3.300.268 2012-08-01+07-30-04.447 ========
=O====== M/10.3.183.20 2012-08-01+07-35-31.371 ========
0000 00000010 "D:\Downloads\install_flash_player_10_active_x.exe"
0001
=X====== M/10.3.183.20 2012-08-01+07-35-34.086 ========
I would be very happy if somebody can help me or give me some advises how to install Flash Player...
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Thank your for supplying complete information.
Can you try the following:
To delete that recalcitrant ocx file in the old folder, try using Unlocker.
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Thank you for your fast response.
- Unlocker helped, I could delete the ocx filie
- Downloaded the uninstaller, closed all open applications and got
The installation encountered errors:
No error information is available.
- Tried the offline installer and got
The installation encountered errors:
No error information is available.
FlashInstall.log now contains:
=O====== M/11.2.202.235 2012-08-01+07-16-37.975 ========
0000
0001 00000010 "D:\Downloads\install_flash_player_32bit.exe"
0002
0003
=X====== M/11.2.202.235 2012-08-01+07-16-41.782 ========
=O====== M/11.2.202.235 2012-08-01+07-16-48.796 ========
0000 00000010 "D:\Downloads\install_flash_player_32bit.exe"
0001
0002
=X====== M/11.2.202.235 2012-08-01+07-16-50.434 ========
=O====== M/11.3.300.268 2012-08-01+07-29-45.188 ========
0000 00000010 "D:\Downloads\install_flash_player.exe"
0001
0002
=X====== M/11.3.300.268 2012-08-01+07-30-04.447 ========
=O====== M/10.3.183.20 2012-08-01+07-35-31.371 ========
0000 00000010 "D:\Downloads\install_flash_player_10_active_x.exe"
0001
=X====== M/10.3.183.20 2012-08-01+07-35-34.086 ========
=O====== M/11.2.202.235 2012-08-01+07-38-21.058 ========
0000 00000010 "D:\Downloads\install_flash_player_32bit.exe"
0001
0002
=X====== M/11.2.202.235 2012-08-01+07-49-29.243 ========
=O====== M/11.3.300.268 2012-08-01+09-06-38.707 ========
0000 00000010 "D:\Downloads\uninstall_flash_player.exe" -force -force
0001
=X====== M/11.3.300.268 2012-08-01+09-06-46.725 ========
=O====== M/11.3.300.268 2012-08-01+09-06-53.862 ========
0000 00000010 "D:\Downloads\uninstall_flash_player(1).exe" -force -force
=X====== M/11.3.300.268 2012-08-01+09-07-18.000 ========
=O====== M/11.3.300.268 2012-08-01+09-07-26.739 ========
0000 00000010 "D:\Downloads\uninstall_flash_player.exe" -force -force
0001
=X====== M/11.3.300.268 2012-08-01+09-07-29.594 ========
=O====== M/11.3.300.268 2012-08-01+09-07-49.502 ========
0000 00000010 "D:\Downloads\uninstall_flash_player.exe" -force -force
0001
=X====== M/11.3.300.268 2012-08-01+09-08-01.345 ========
=O====== M/11.3.300.268 2012-08-01+09-07-56.789 ========
0000 00000010 "D:\Downloads\install_flash_player.exe"
0001
=X====== M/11.3.300.268 2012-08-01+09-08-02.436 ========
=O====== M/11.3.300.268 2012-08-01+09-08-05.450 ========
0000 00000010 "D:\Downloads\install_flash_player.exe"
0001
0002
=X====== M/11.3.300.268 2012-08-01+09-08-08.367 ========
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Just to confirm: you do run the installer as an Administrator user?
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Yes, I'm an Administrator user on this computer.
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I have asked someone from the Adobe installer team to have a look at your problem.
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Thank you Pat, I'm used to be able to solve almost every problem with my or my friends computer. At the moment I feel a little stranded with this problem... 🙂
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We might be dealing with a permission issue here. Can you try the steps in the following FAQ?
How do I fix Windows permission problems with Flash Player?
If you still encounter problems, please go through steps 1 - 5 in this post (see reply 15 by me) and either paste the log contents to a reply or email them to ccampbel@adobe.com? We'd like to get a better idea what's going on with your folders and files.
Thanks,
Chris
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Chris,
the solution in the first link did not work, I'm not able to install flash player before and I was not able to install it after doing all the steps on the list.
This is the result of the post in your second link:
Windows Version: 6.1.7601 x64
Permissions: windows\system32\macromed
**************************************
C:\Windows\system32\macromed\Flash
RW NT SERVICE\TrustedInstaller
RW NT AUTHORITY\SYSTEM
RW BUILTIN\Administrators
R BUILTIN\Users
C:\Windows\system32\macromed\Flash\FlashInstall.log
RW NT AUTHORITY\SYSTEM
RW BUILTIN\Administrators
R BUILTIN\Users
Permissions: windows syswow64\macromed
**************************************
C:\Windows\syswow64\macromed\Flash
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
R BUILTIN\Users
RW NT SERVICE\TrustedInstaller
C:\Windows\syswow64\macromed\Flash\FlashInstall.log
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
R BUILTIN\Users
Directory Listing: syswow64\macromed\flash\
***************************************************
Volume in drive C is SYSTEM
Volume Serial Number is 1825-A40E
Directory of C:\Windows\syswow64\macromed\flash
01.08.2012 09:16 <DIR> BUILTIN\Administrators .
01.08.2012 09:16 <DIR> BUILTIN\Administrators ..
03.08.2012 08:57 5.856 BUILTIN\Administrators FlashInstall.log
1 File(s) 5.856 bytes
Total Files Listed:
1 File(s) 5.856 bytes
2 Dir(s) 8.827.699.200 bytes free
Directory Listing: system32\macromed\flash\
***************************************************
Volume in drive C is SYSTEM
Volume Serial Number is 1825-A40E
Directory of C:\Windows\system32\macromed\flash
01.08.2012 09:28 <DIR> BUILTIN\Administrators .
01.08.2012 09:28 <DIR> BUILTIN\Administrators ..
01.08.2012 09:28 660 BUILTIN\Administrators FlashInstall.log
1 File(s) 660 bytes
Total Files Listed:
1 File(s) 660 bytes
2 Dir(s) 8.827.699.200 bytes free
HKLM\SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer
***************************************************
The system cannot find the file specified.
HKCR\MIME\Database\Content Type
*******************************
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R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/fractals
R BUILTIN\Users
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/futuresplash
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R BUILTIN\Users
HKCR\MIME\Database\Content Type\application/hta
R BUILTIN\Users
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HKCR\MIME\Database\Content Type\application/mac-binhex40
R BUILTIN\Users
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HKCR\MIME\Database\Content Type\application/ms-infopath.xml
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HKCR\MIME\Database\Content Type\application/ms-vsi
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HKCR\MIME\Database\Content Type\application/msaccess
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HKCR\MIME\Database\Content Type\application/msaccess.addin
R BUILTIN\Users
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HKCR\MIME\Database\Content Type\application/msaccess.cab
R BUILTIN\Users
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/msaccess.exec
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/msaccess.ftemplate
R BUILTIN\Users
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/msaccess.runtime
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/msaccess.template
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/msaccess.webapplication
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/msonenote
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HKCR\MIME\Database\Content Type\application/msword
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HKCR\MIME\Database\Content Type\application/opensearchdescription+xml
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HKCR\MIME\Database\Content Type\application/pdf
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HKCR\MIME\Database\Content Type\application/pkcs10
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HKCR\MIME\Database\Content Type\application/pkcs7-mime
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HKCR\MIME\Database\Content Type\application/pkcs7-signature
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HKCR\MIME\Database\Content Type\application/pkix-cert
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HKCR\MIME\Database\Content Type\application/pkix-crl
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/postscript
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/rss+xml
R BUILTIN\Users
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.fdf
R BUILTIN\Users
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.google-earth.kml+xml
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.google-earth.kmz
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.groove-injector
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.groove-space-archive
R BUILTIN\Users
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HKCR\MIME\Database\Content Type\application/vnd.groove-tool-archive
R BUILTIN\Users
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HKCR\MIME\Database\Content Type\application/vnd.groove-vcard
R BUILTIN\Users
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-excel
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HKCR\MIME\Database\Content Type\application/vnd.ms-excel.12
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-excel.addin.macroEnabled.12
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-excel.sheet.binary.macroEnabled.12
R BUILTIN\Users
RW BUILTIN\Administrators
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HKCR\MIME\Database\Content Type\application/vnd.ms-excel.sheet.macroEnabled.12
R BUILTIN\Users
RW BUILTIN\Administrators
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HKCR\MIME\Database\Content Type\application/vnd.ms-excel.template.macroEnabled.12
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-mediapackage
R BUILTIN\Users
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-officetheme
R BUILTIN\Users
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-package.relationships+xml
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-pki.certstore
R BUILTIN\Users
RW BUILTIN\Administrators
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HKCR\MIME\Database\Content Type\application/vnd.ms-pki.pko
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-pki.seccat
R BUILTIN\Users
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-pki.stl
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-powerpoint
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-powerpoint.12
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-powerpoint.addin.macroEnabled.12
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-powerpoint.presentation.macroEnabled.12
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-powerpoint.slide.macroEnabled.12
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-powerpoint.slideshow.macroEnabled.12
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-powerpoint.template.macroEnabled.12
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-publisher
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HKCR\MIME\Database\Content Type\application/vnd.ms-visio.viewer
R BUILTIN\Users
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HKCR\MIME\Database\Content Type\application/vnd.ms-word.document.12
R BUILTIN\Users
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HKCR\MIME\Database\Content Type\application/vnd.ms-word.document.macroEnabled.12
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-word.template.12
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-word.template.macroEnabled.12
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-wpl
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.ms-xpsdocument
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.oasis.opendocument.formula
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.oasis.opendocument.graphics
R BUILTIN\Users
RW BUILTIN\Administrators
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HKCR\MIME\Database\Content Type\application/vnd.oasis.opendocument.presentation
R BUILTIN\Users
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HKCR\MIME\Database\Content Type\application/vnd.oasis.opendocument.spreadsheet
R BUILTIN\Users
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.oasis.opendocument.text
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.oasis.opendocument.text-master
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.oasis.opendocument.text-web
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.openofficeorg.extension
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HKCR\MIME\Database\Content Type\application/vnd.openxmlformats-officedocument.presentationml.presentation
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.openxmlformats-officedocument.presentationml.slide
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/vnd.openxmlformats-officedocument.presentationml.slideshow
R BUILTIN\Users
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HKCR\MIME\Database\Content Type\application/vnd.openxmlformats-officedocument.presentationml.template
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HKCR\MIME\Database\Content Type\application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
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HKCR\MIME\Database\Content Type\application/vnd.openxmlformats-officedocument.spreadsheetml.template
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HKCR\MIME\Database\Content Type\application/vnd.openxmlformats-officedocument.wordprocessingml.document
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HKCR\MIME\Database\Content Type\application/vnd.openxmlformats-officedocument.wordprocessingml.template
R BUILTIN\Users
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HKCR\MIME\Database\Content Type\application/vnd.ovi-suite
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HKCR\MIME\Database\Content Type\application/vnd.stardivision.writer
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HKCR\MIME\Database\Content Type\application/vnd.sun.xml.base
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HKCR\MIME\Database\Content Type\application/vnd.sun.xml.calc
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HKCR\MIME\Database\Content Type\application/vnd.sun.xml.draw
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HKCR\MIME\Database\Content Type\application/vnd.sun.xml.impress
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HKCR\MIME\Database\Content Type\application/vnd.sun.xml.math
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HKCR\MIME\Database\Content Type\application/vnd.sun.xml.writer
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HKCR\MIME\Database\Content Type\application/vnd.sun.xml.writer.global
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HKCR\MIME\Database\Content Type\application/vnd.visio
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HKCR\MIME\Database\Content Type\Application/vnd.visio.webdrawing
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HKCR\MIME\Database\Content Type\application/x-bittorrent
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HKCR\MIME\Database\Content Type\application/x-bittorrentsearchdescription+xml
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HKCR\MIME\Database\Content Type\application/x-complus
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HKCR\MIME\Database\Content Type\application/x-compress
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HKCR\MIME\Database\Content Type\application/x-compressed
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HKCR\MIME\Database\Content Type\application/x-gotomeeting
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HKCR\MIME\Database\Content Type\application/x-gotomeeting970
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HKCR\MIME\Database\Content Type\application/x-gzip
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HKCR\MIME\Database\Content Type\application/x-informationCard
RW NT SERVICE\TrustedInstaller
R NT AUTHORITY\SYSTEM
R BUILTIN\Administrators
R BUILTIN\Users
HKCR\MIME\Database\Content Type\application/x-java-applet
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HKCR\MIME\Database\Content Type\application/x-java-jnlp-file
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HKCR\MIME\Database\Content Type\application/x-jtx+xps
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HKCR\MIME\Database\Content Type\application/x-latex
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HKCR\MIME\Database\Content Type\application/x-mix-transfer
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/x-mplayer2
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RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/x-ms-application
R BUILTIN\Users
RW BUILTIN\Administrators
RW NT AUTHORITY\SYSTEM
HKCR\MIME\Database\Content Type\application/x-ms-license
RW NT SERVICE\TrustedInstaller
R NT AUTHORITY\SYSTEM
R BUILTIN\Administrators
R BUILTIN\Users
HKCR\MIME\Database\Content Type\application/x-ms-vsto
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HKCR\MIME\Database\Content Type\application/x-ms-wmd
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HKCR\MIME\Database\Content Type\application/x-ms-wmz
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HKCR\MIME\Database\Content Type\application/x-ms-xbap
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HKCR\MIME\Database\Content Type\application/x-msexcel
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HKCR\MIME\Database\Content Type\application/x-mspowerpoint
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HKCR\MIME\Database\Content Type\application/x-mspowerpoint.12
R BUILTIN\Users
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syswow64\macromed\flash\flashinstall.log
****************************************
=O====== M/11.2.202.235 2012-08-01+07-16-37.975 ========
0000
0001 00000010 "D:\Downloads\install_flash_player_32bit.exe"
0002
0003
=X====== M/11.2.202.235 2012-08-01+07-16-41.782 ========
?=O====== M/11.2.202.235 2012-08-01+07-16-48.796 ========
0000 00000010 "D:\Downloads\install_flash_player_32bit.exe"
0001
0002
=X====== M/11.2.202.235 2012-08-01+07-16-50.434 ========
?=O====== M/11.3.300.268 2012-08-01+07-29-45.188 ========
0000 00000010 "D:\Downloads\install_flash_player.exe"
0001
0002
=X====== M/11.3.300.268 2012-08-01+07-30-04.447 ========
?=O====== M/10.3.183.20 2012-08-01+07-35-31.371 ========
0000 00000010 "D:\Downloads\install_flash_player_10_active_x.exe"
0001
=X====== M/10.3.183.20 2012-08-01+07-35-34.086 ========
?=O====== M/11.2.202.235 2012-08-01+07-38-21.058 ========
0000 00000010 "D:\Downloads\install_flash_player_32bit.exe"
0001
0002
=X====== M/11.2.202.235 2012-08-01+07-49-29.243 ========
?=O====== M/11.3.300.268 2012-08-01+09-06-38.707 ========
0000 00000010 "D:\Downloads\uninstall_flash_player.exe" -force -force
0001
=X====== M/11.3.300.268 2012-08-01+09-06-46.725 ========
?=O====== M/11.3.300.268 2012-08-01+09-06-53.862 ========
0000 00000010 "D:\Downloads\uninstall_flash_player(1).exe" -force -force
=X====== M/11.3.300.268 2012-08-01+09-07-18.000 ========
?=O====== M/11.3.300.268 2012-08-01+09-07-26.739 ========
0000 00000010 "D:\Downloads\uninstall_flash_player.exe" -force -force
0001
=X====== M/11.3.300.268 2012-08-01+09-07-29.594 ========
?=O====== M/11.3.300.268 2012-08-01+09-07-49.502 ========
0000 00000010 "D:\Downloads\uninstall_flash_player.exe" -force -force
0001
=X====== M/11.3.300.268 2012-08-01+09-08-01.345 ========
?=O====== M/11.3.300.268 2012-08-01+09-07-56.789 ========
0000 00000010 "D:\Downloads\install_flash_player.exe"
0001
=X====== M/11.3.300.268 2012-08-01+09-08-02.436 ========
?=O====== M/11.3.300.268 2012-08-01+09-08-05.450 ========
0000 00000010 "D:\Downloads\install_flash_player.exe"
0001
0002
=X====== M/11.3.300.268 2012-08-01+09-08-08.367 ========
?=O====== M/11.3.300.268 2012-08-03+06-57-48.208 ========
0000 00000010 "D:\Downloads\install_flash_player(1).exe"
0001
0002
=X====== M/11.3.300.268 2012-08-03+06-57-50.611 ========
system32\macromed\flash\flashinstall.log
****************************************
=O====== M/11.2.202.235 2012-08-01+07-28-08.453 ========
0000
0001 00000010 "D:\Downloads\install_flash_player_64bit.exe"
0002
0003
=X====== M/11.2.202.235 2012-08-01+07-28-14.864 ========
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Could you try manually deleting the following folders, then trying again.
C:\Windows\system32\macromed
C:\Windows\syswow64\macromed
I'll ask on my end if our installer folks can tell if we're having issues writing registry entries given your install log.
Chris
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Unfortunately deleting the 2 folders didn't change anything. Thank you for further investigations.
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One more thing to try; run the uninstaller again, then download and run the MSI installers from http://www.adobe.com/products/flashplayer/distribution3.html
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The MSI installer worked! Flash is working in FF and IE now
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Wow - great! Sorry it took me so long to think about that...