3 Replies Latest reply: Aug 8, 2012 6:37 AM by Ed Puariea RSS

    Print to the AdobePDF printer system crashes

    Ed Puariea Community Member

      Print to the AdobePDF printer system crashes

       

      Windows 7 64 bit OS, Acrobat Pro or Std 10.1.3 and Office 2007 Pro.  When we Print anything to the PDF printer it works flawlessly unless we try to change the file's name prior to saving it.  If we even click in the file name field prior to actually saving the file the system freezes until we close Word and the File Save Window.  However if we use the convert button on the tool bar say in Word we can chang the name of the file and it saves it just fine, no freeze/crash.  We had the same issue with Windows XP, Office 2003 and 2007 with Acrobat 9.

       

      Any ideas or suggestions?

       

      Thanks in advance for your time!

        • 1. Re: Print to the AdobePDF printer system crashes
          Bill@VT CommunityMVP

          All I can suggest is to go to the Help menu in Acrobat and do a repair.

          • 2. Re: Print to the AdobePDF printer system crashes
            Ed Puariea Community Member

            It's always acted this way for us even on Windows XP with a lesser version of Acrobat,  This is a bug,  How does it work for you?  It's fine if we use the convert button on the acrobat tool bar in word.  But it will lock up the system if the user prints to the PDF Printer and tries to edit the name prior to saving the PDF the fist time.  We tell the user's to use the convert option but for whatever reason the want to use the Print to PDF option.

            • 3. Re: Print to the AdobePDF printer system crashes
              Ed Puariea Community Member

              I found the following two errors in the application event logs after I ran a repair of Acrobat Pro 10.1.3 and restarted.  Logged back on opened a word doc and tried to print to PDF, when I clicked in the name feild to edit the name it froze as it alwasy does for any of our Acrobat user's any time they do the same.

               

               

               

               

              Fault bucket , type 0

              Event Name: AppHangB1

              Response: Not available

              Cab Id: 0

              Problem signature:

              P1: splwow64.exe

              P2: 6.1.7600.16385

              P3: 4a5bd3ca

              P4: 1162

              P5: 0

              P6:

              P7:

              P8:

              P9:

              P10:

              Attached files:

              These files may be available here:

              C:\Users\puaedw\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_splwow64.exe_da1 df4fa4da24e63f4bd73dedb139747b427663_1948445f

              Analysis symbol:

              Rechecking for solution: 0

              Report Id: 2ddb02eb-e15d-11e1-a5f0-b8ac6fa633fe

              Report Status: 0

               

              __________________________________________________________________________________________ _______________________________________

               

              The program splwow64.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

              Process ID: 9c4

              Start Time: 01cd7569467eebc8

              Termination Time: 0

              Application Path: C:\Windows\splwow64.exe

              Report Id: 2ddb02eb-e15d-11e1-a5f0-b8ac6fa633fe