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uninstall AI trial?

New Here ,
Aug 08, 2012 Aug 08, 2012

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I've recently installed a trial version of AI and used it. As of today I use creative cloud and would like to continue using AI. However, I get a message that tells me to buy AI. Should I uninstall AI and reinstall the cloud version?

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Adobe Employee ,
Aug 08, 2012 Aug 08, 2012

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You can convert your trial version. At the bottom of the Buy screen, look for the "Licence this software" link. Click that link and follow the onscreen instructions. It'll ask you to sign in with your Adobe ID. Once you sign in successfully with your Adobe ID, you shoudl be set to go.

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New Here ,
Aug 08, 2012 Aug 08, 2012

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Hi Vikrant,

That doesn't work. AI still asks me for a serial number even when I'm logged in with my Adobe ID

Op 8 aug. 2012, om 13:57 heeft Vikrant Rai het volgende geschreven:

Re: uninstall AI trial?

created by Vikrant Rai in Downloading, Installing, Setting Up - View the full discussion

You can convert your trial version. At the bottom of the Buy screen, look for the "Licence this software" link. Click that link and follow the onscreen instructions. It'll ask you to sign in with your Adobe ID. Once you sign in successfully with your Adobe ID, you shoudl be set to go.

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LEGEND ,
Aug 08, 2012 Aug 08, 2012

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Follow the advise on this article to fix the license:

Error "Licensing has stopped working" | Windows

Mylenium

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