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    Photoshop CS5 12.1 Eventually Won't Open Files or New Documents

    Coestar Community Member

      I have been experiencing a problem with Photoshop CS5 12.1 in which, after a variable amount of time from a system restart, Photoshop will no longer open files or create new ones.  It is very difficult to search for and/or explain the nature of this problem, but I will try my best.

       

      Photoshop behaves completely normally after a fresh reboot of Windows until this problem presents itself.

       

      The problem has manifested itself during use and before use.  If it occurs during use, it seems that various features of Photoshop stop working.  For example: I can't save files that are open.  Photoshop will go through the motions of doing a "File > Save as...", but nothing happens on the file system.  Restarting Photoshop at this point does not resolve the problem.

       

      If Photoshop is already in this non-functional state upon opening, files cannot be opened nor new files created.  Here is what happens during an attempt to open a file:

      1. Click "File > Open..."
      2. Open dialog is shown, I browse to select a ".psd" file to open
      3. Once file is selected, click "Open" button on dialog
      4. Dialog disappears, but document never opens

       

      If I try to use "File > New...", the New dialog never appears.

       

      Once in this state, the only way to use Photoshop normally again is to do a full system reboot.  This seems to indicate that something is slowly happening on my system (such as RAM usage) that eventually renders Photoshop inoperable.  However, at the time of failure, there appears to be ample resources available for Photoshop to use.  It has been difficult to troubleshoot this problem beyond this point.

       

      Please let me know if I need to clarify any of this further.

       

      System Information Dumps:

      PS Sysinfo (post failure) http://pastebin.com/raw.php?i=9N53jGQC

      DXDiag (post failure) http://pastebin.com/raw.php?i=x5euCLqn

       

      If it would be useful to include information from a fresh restart (pre failure), please let me know and I will provide those too.

       

      Thanks for your help!

        • 1. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
          Curt Y Community Member


          How much free space do you have on your hd?  Should have 10-20% free space.

           

          You also have an old ATI driver, but that is probably not problem.  The best is not latest. Get the 12.2 version.

          • 2. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
            Coestar Community Member

            I currently have approx. 30% free space on the installation drive (37GB of 111GB).

             

            Regarding ATI driver versions, I have been experiencing this problem through many versions of ATI drivers.  I have probably had this issue for more than 6 months now.  I upgraded to 12.3 last week, and the problem existed before and after the upgrade, unfortunately.

            • 3. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
              Noel Carboni Community Member

              Is your Photoshop scratch drive pointed somewhere else?  37 GB free isn't really enough free space for scratch use.

               

              -Noel

              • 4. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                Coestar Community Member

                True, sorry.  I didn't realize that Curt might've been refering to the scratch location.  I currently have approx. 27% free space on my scratch drive (255.9GB of 931.5GB).  Here is all the drive-related information from Photoshop's sysinfo dump (linked in pastebin-form in my original post):

                Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\

                Temporary file path: C:\Users\justin\AppData\Local\Temp\

                Photoshop scratch has async I/O enabled

                Scratch volume(s):

                  D:\, 931.5G, 255.9G free

                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Plug-ins\

                Additional Plug-ins folder: not set

                • 5. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                  Coestar Community Member

                  I've updated to the latest ATI driver (12.6 now) which has not had any effect on this problem.  Any ideas?

                  • 6. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                    Coestar Community Member

                    As I seem to have fallen into an unfixable problem, perhaps there is another path to solving this issue.

                     

                    • Is there a mid-commitment upgrade path for PS CS5 subscribers to CS6, now that the old subscription method is dead?
                    • Would CS6 solve my problem?
                    • Should I switch to GIMP and eat my year-long commitment?

                     

                    Thanks for any help you can provide.

                    • 7. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                      xxLordSnowxx12 Community Member

                      I have the same problem. The problem remained with the beta cs6.

                      • 8. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                        Coestar Community Member

                        I'm really at a loss here, still having the same problem.  I've done a lot of testing and made a lot of changes, to no avail.  This is the most impossible problem to troubleshoot I think I've ever encounted in any application.

                         

                        My previous system had some instability which, after extremely thorough testing, I am 90% sure was due to the motherboard.  I had also felt very strongly that this would likely explain my Photoshop problems, since an unstable system can cause myriads of unexplanable issues.

                         

                        I had a spare machine, so I transferred my PSU, GPU, 2x 120GB SSDs, 1TB HDD, and 1/2 of my RAM (2x4GB) to that machine (i7 2.8Ghz).  I reinstalled Windows and performed various tests to ensure stability (Pi calcs, memtest, benchmarks, etc.), and the system is stable.  No crashing, no memory problems/errors, nothing.  Even Photoshop appeared to be fine for the first few days.

                         

                        Today, I've discovered the problem is back.  AWESOME.  So now what?  I am at an absolute troubleshooting loss here.  Photoshop gives me NOTHING to go on; no logs, no errors, nothing.  I can only attack this problem from the outside.  There are two remaining possibilities I can think of at this point:

                         

                        1. Some piece of hardware that I carried over (from the list above) is causing Photoshop problems.  The SDDs/HDD don't seem likely.  I would suspect either the GPU or RAM, but as NO OTHER APPLICATIONS have any problems, I find this unlikely as well.
                        2. Some piece of software I install as part of my workflow is conflicting with Photoshop in a silent way.  This is scary, as I only install things I need and keep a fairly regimented system (I don't install random crap like toolbars or other spamware/malware).

                         

                        Any advice?  I'm tired of trying to narrow this down when Photoshop gives me nothing to go on.  I've completely disrupted my workflow trying to figure this out.

                        • 9. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                          Noel Carboni Community Member

                          Well, there is an error log, but it's usually pretty cryptic.  Not sure you've looked there yet...

                           

                          On a Windows 7 x64 system, for Photoshop CS5 it's here: 

                          C:\Users\YourUsername\AppData\Roaming\Adobe\Adobe Photoshop CS5\Adobe Photoshop CS5 Settings\PSErrorLog.txt

                           

                          For what it's worth I run my Windows 7 system for as long as it takes between reboots because of Windows Updates - often 2 weeks or longer - and I've not seen a failure to be able to do file operations in Photoshops CS4, CS5, or CS6, so at least it's not an inherent problem with Photoshop.

                           

                          I wouldn't bet that Photoshop CS6 is going to solve this for you.

                           

                          Besides the log I mentioned above, have you looked in the Windows event logs?

                           

                          -Noel

                          • 10. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                            Coestar Community Member

                            Noel Carboni wrote:

                             

                            Well, there is an error log, but it's usually pretty cryptic.  Not sure you've looked there yet...

                             

                            On a Windows 7 x64 system, for Photoshop CS5 it's here: 

                            C:\Users\YourUsername\AppData\Roaming\Adobe\Adobe Photoshop CS5\Adobe Photoshop CS5 Settings\PSErrorLog.txt


                             

                            This log does not seem to have been generated on my system, which I suspect is because there is no actual "error event" happening.  Photoshop is not aware of the problem.

                             

                            For what it's worth I run my Windows 7 system for as long as it takes between reboots because of Windows Updates - often 2 weeks or longer - and I've not seen a failure to be able to do file operations in Photoshops CS4, CS5, or CS6, so at least it's not an inherent problem with Photoshop.

                             

                            I wouldn't bet that Photoshop CS6 is going to solve this for you.

                             

                            I run my system for extended periods, only restarting if required by some application or other unforseen reason.  I agree, other versions of Photoshop don't seem likely to resolve this problem.  However, only Photoshop is exhibiting this problem.  All other applications I use are, as far as I can tell, running fine.

                             

                             

                            Besides the log I mentioned above, have you looked in the Windows event logs?

                             

                            -Noel

                             

                            The Windows event logs offered nothing of value, at least without having any idea what to look for.  There are no criticals at all for any reason.  I searched through errors/warnings/verbose for "adobe," but found nothing significant or specific to Photoshop.  If there is anything in there that relates to this issue, I don't have enough information to narrow it down.

                             

                            I very much appreciate the response.

                            • 11. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                              Noel Carboni Community Member

                              Coestar wrote:

                               

                              The Windows event logs offered nothing of value, at least without having any idea what to look for.  There are no criticals at all for any reason.  I searched through errors/warnings/verbose for "adobe," but found nothing significant or specific to Photoshop.

                               

                              I was thinking you should look for disk errors or maybe resources getting used up by the Workstation or Server services.  But I assume you've scanned through the recent entries in the System log and would have seen anything that seemed out of the ordinary.

                               

                              You mentioned the GPU...  You took the same video card to the other system, right?  Did you check the manufacturer's web site for the latest display driver?  Display driver updates fix SO many wildly different problems.

                               

                              -Noel

                              • 12. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                Coestar Community Member

                                Noel Carboni wrote:

                                 

                                I was thinking you should look for disk errors or maybe resources getting used up by the Workstation or Server services.  But I assume you've scanned through the recent entries in the System log and would have seen anything that seemed out of the ordinary.

                                 

                                 

                                Yea, there aren't any hardware related events at all.  I wish it were that easy. 

                                 

                                You mentioned the GPU...  You took the same video card to the other system, right?  Did you check the manufacturer's web site for the latest display driver?  Display driver updates fix SO many wildly different problems.

                                 

                                -Noel

                                 

                                I have a Radeon HD 6950, and am using the latest driver.  Unfortunately, this issue has persisted for me through many versions of CCC (6 months of versions).

                                 

                                The previous dxdiag and Photoshop sysinfo dumps I posted are outmoded now, so here are fresh dumps:

                                • 13. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                  Coestar Community Member

                                  One additional item that may be helpful, here is a screenshot (that I had to edit with MS Paint ) of my installed programs: https://dl.dropbox.com/u/1727914/installed_apps.png

                                   

                                  Not pictured:

                                  • VLC media player 2.0.3
                                  • XSplit 1.0.1206.0203

                                   

                                  I share this in case someone knows of some application conflicting with Photoshop somehow.

                                  • 14. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                    Noel Carboni Community Member

                                    Possibly more pertinent than what you've installed is what's starting up and running in the background.

                                     

                                    From time to time I like to look over the list of software running on my system via a very cool free app by one of the Microsoft people called AutoRuns.  Maybe looking at the list of things started via the various Run keys, your Startup group, or as services might yield some ideas.

                                     

                                    http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

                                     

                                    You say Photoshop seems to save the file, but it just never makes it to the disk at all?  That's beyond weird.  It says that something is interfering with basic file system operations, which is scary.

                                     

                                    -Noel

                                    • 15. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                      Coestar Community Member

                                      Ok, I made an autorunsc dump as well: http://pastebin.com/raw.php?i=fBcAehjf

                                       

                                      I don't see anything obviously malicious or strange, looks pretty normal.

                                       

                                      EDIT:

                                      Noel Carboni wrote:

                                       

                                      You say Photoshop seems to save the file, but it just never makes it to the disk at all?  That's beyond weird.  It says that something is interfering with basic file system operations, which is scary.

                                       

                                      I don't believe this is a general case.  This is a state that Photoshop (and only Photoshop) gets in, once it stops functioning correctly.  Other applications and the OS itself have displayed absolutely no evidence of any issues with normal file system operations.

                                       

                                      Message was edited by: Coestar

                                      • 16. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                        Coestar Community Member

                                        Ok, I've now gone through every tab in Autoruns and examined the contents looking for anything out of the ordinary.  I saw nothing that wasn't either included with Windows or installed by me directly (intentionally).  If there is anything bad, it is either:

                                         

                                        • Disguised to look like something benign... seems unlikely, this is a reasonably fresh Windows 7 install from 2 weeks ago, and this problem has persisted over many Windows reinstalls now
                                        • Something non-malicious that causes problems anyway (my best guess at the moment)

                                         

                                        I can provide dumps of the other significant Autoruns sections (services, drivers, codecs) if that would be helpful.

                                        • 17. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                          Noel Carboni Community Member

                                          I guess I would suggest disabling most or all the stuff in the Run keys and giving it a try.  I don't think all of what you've got running is necessary, and maybe one of the programs is somehow using up resources.

                                           

                                          I'm assuming you can reproduce the problem on demand.

                                           

                                          If you do manage to resolve it, then you can methodically re-enable things until you find the program that causes it.

                                           

                                          -Noel

                                          • 18. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                            Noel Carboni Community Member

                                            Oh, and remember to reboot after making changes, in case that's not obvious.  :)

                                             

                                            -Noel

                                            • 19. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                              Coestar Community Member

                                              Sadly, it can't be reproduced on demand.  The problem doesn't present itself until an unknown and seemingly variable amount of "something" has been used and/or transpired and/or depleted.  It reminds me of this: http://en.wikipedia.org/wiki/Heisenbug

                                               

                                              I'm going to approach this from the opposite direction of your suggestion, because there are some items I would not do without - this is the machine I work from, and have no alternative machine to use.  Eventually, if the problem presents itself while only those items are enabled, then I will be forced to test them anyway.

                                               

                                              Either way, this process will likely take many weeks.  I will report back once I feel I've reached a conclusion using this method, good or bad.

                                              • 20. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                Coestar Community Member

                                                Thankfully, it didn't take weeks like I thought.  I reached the end of the list of start-up applications (apart from Steam) already, and the failure still presented itself today.  Here is a shot of the list: https://dl.dropbox.com/u/1727914/all_apps_off.png

                                                 

                                                This should mean that it is not related to these apps starting up with Windows.  Any other ideas?

                                                • 21. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                  Noel Carboni Community Member

                                                  Not that I want you to run without games, but you should of course at least try temporarily disabling Steam.

                                                   

                                                  I'm out of ideas on this one.  I can only think that you should start to suspect something basic, such as your antimalware software or hardware drivers.  I can only assure you it doesn't do what you describe on all systems.

                                                   

                                                  Just to reiterate...  Correct me if I'm wrong here:  You try to save a PSD file, and Photoshop goes through all the motions of saving it, but then you can't find it on disk, with either Photoshop File - Open or by looking in Explorer. 

                                                   

                                                  Please allow me to ask some more questions, since with a problem this sticky there's a possibility we missed something basic...

                                                   

                                                  • Are you sure of the folder you're saving into?  You don't have two, one on a main disk and one on a backup, maybe, that look similar?  Check all the way to the root.

                                                   

                                                  • Is the path where you're trying to save a hard drive path (e.g., that starts with a drive letter, not in a library or something)?

                                                   

                                                  • Does the drive controller activity light come on during saving?

                                                   

                                                  • When it occurs, it's then repeatable from then on?  Perhaps opening up the Resource Monitor application, Disk tab, and watching what's getting written (if anything) would be interesting.

                                                   

                                                  • There's never anything more written into PSErrorLog.txt?

                                                   

                                                  • Does the problem occur with multiple different file formats (Save As JPEG, PNG, PSD, TIFF,. etc.)?

                                                   

                                                  • Have you checked the disk file system structure with CHKDSK?

                                                   

                                                   

                                                  -Noel

                                                  • 22. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                    Coestar Community Member

                                                    Noel Carboni wrote:

                                                     

                                                    Not that I want you to run without games, but you should of course at least try temporarily disabling Steam.

                                                     

                                                    Sure, I will test that as well, though I have strong doubts that Steam could cause this.

                                                     

                                                    I'm out of ideas on this one.  I can only think that you should start to suspect something basic, such as your antimalware software or hardware drivers.  I can only assure you it doesn't do what you describe on all systems.

                                                     

                                                    Certainly, this is a unique problem.  It is definitely due to something specific about my system, either the software I regularly install and use, or the hardware.

                                                     

                                                    Just to reiterate...  Correct me if I'm wrong here:  You try to save a PSD file, and Photoshop goes through all the motions of saving it, but then you can't find it on disk, with either Photoshop File - Open or by looking in Explorer. 

                                                     

                                                    This isn't the core of the problem, I probably shouldn't have brought it into the discussion.  What you've described only occurs if Photoshop starts having "the problem" whilst I am in the midst of using it.  Until that time, Photoshop can save/open files just fine.

                                                     

                                                    The core problem: Photoshop is put into an unusable state by unknown causes.  Once in this state, Photoshop will not start new documents nor open existing documents.  It cannot be restored to a usable state.  This problem presents itself randomly and cannot be reproduced "on demand."

                                                     

                                                    I've made a short video to attempt to better demonstrate/explain the problem: http://www.youtube.com/watch?v=3Ehx9cFyw7A

                                                    • 23. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                      Noel Carboni Community Member

                                                      Thanks for recording the video.  That fully expressed that the problem is beyond what I had perceived it to be.

                                                       

                                                      When you have the situation noted occur, and you close Photoshop, do you find it still active in your Processes list in Task Manager?

                                                       

                                                      -Noel

                                                      • 24. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                        Coestar Community Member

                                                        No, it looks like "Photoshop.exe" closes out immediately upon exiting the application.  The "Adobe CS5.5 Service Manager" lingers, but I suspect that it is supposed to.

                                                         

                                                        EDIT: Actually, it looks like the service manager eventually closes itself within a few minutes.

                                                        • 25. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                          Noel Carboni Community Member

                                                          Well, that puts to rest the thought that maybe a thread is hung.

                                                           

                                                          The symptom that Photoshop never even puts up the File - New dialog has got to be key here somehow...  I'm pretty sure that dialog doesn't rely on Explorer or any components external to Photoshop, and something must have gone awry in the GDI or display driver for it to just fail to display the dialog like that.

                                                           

                                                          I really think the Adobe technical folks (e.g., Chris Cox) are going to have to take notice of this thread and your issue to take you any further.  This is a tough one!

                                                           

                                                          Last gasp thought:  Have you changed anything on the desktop (e.g., font, metrics for sizes of things, added a skinning tool, etc.)?  I see that Aero Glass is not running on your desktop...  Why is that?  Your choice?

                                                           

                                                          By the way, if you just run Photoshop and not other parts of the Creative Suite you don't need the Switchboard service running.

                                                           

                                                          -Noel

                                                          • 26. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                            Coestar Community Member

                                                            Noel Carboni wrote:

                                                             

                                                            Well, that puts to rest the thought that maybe a thread is hung.

                                                             

                                                            The symptom that Photoshop never even puts up the File - New dialog has got to be key here somehow...  I'm pretty sure that dialog doesn't rely on Explorer or any components external to Photoshop, and something must have gone awry in the GDI or display driver for it to just fail to display the dialog like that.

                                                             

                                                            I really think the Adobe technical folks (e.g., Chris Cox) are going to have to take notice of this thread and your issue to take you any further.  This is a tough one!

                                                             

                                                            I was afraid that might be the case, since this problem is so obscure/obtuse.  I appreciate the help you've given on the subject thus far.  Sorry I didn't express the problem more clearly earlier.

                                                             

                                                            Last gasp thought:  Have you changed anything on the desktop (e.g., font, metrics for sizes of things, added a skinning tool, etc.)?  I see that Aero Glass is not running on your desktop...  Why is that?  Your choice?

                                                             

                                                            Nope, no customizations in that regard.  Aero Glass was disabled automatically by the application I used to record my desktop (XSplit) - normally, it is enabled.

                                                             

                                                            By the way, if you just run Photoshop and not other parts of the Creative Suite you don't need the Switchboard service running.

                                                             

                                                            -Noel

                                                             

                                                            Ahh cool, thanks for the tip. 

                                                            • 27. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                              MorganG9869 Community Member

                                                              Hi,

                                                               

                                                              I am having the exact same issues as Coestar after upgrading to CS6. I.e the intermitent problem of Photoshop opening and being responsive, but not opening or creating a new document.

                                                               

                                                              I have spent days scanning the internet and trying everything I can think of but with no luck.

                                                               

                                                              I was wondering if any of you came a cross a solid solution to the issue? Or if not what you think the short list of causes are?

                                                               

                                                              If you could shed some light on this it would be greatly appreciated.

                                                               

                                                              Thanks in advance.

                                                               

                                                              Morgan

                                                              • 28. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                                Coestar Community Member

                                                                Hi Morgan,

                                                                 

                                                                Can you post dxdiag and PS sysinfo dumps for me?  (Please use pastebin, "unlisted" and "never expire")  If you don't know how to do this, I can explain how in more detail.

                                                                 

                                                                I haven't heard from anyone since I talked to Noel last, so this thread is all we know on the issue.

                                                                 

                                                                My best guess is that there is some piece of software or hardware (or combination thereof) causing a conflict (super specific, huh?) with PS.  As this is not a widespread problem, it must be a pretty particular or unique combination (yet still hard to detect).

                                                                 

                                                                Perhaps we have similar hardware/software configurations.  Examining the overlaps may yield the answer.

                                                                • 29. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                                  MorganG9869 Community Member

                                                                  Hi Coestar,

                                                                   

                                                                  Here's the info you asked for.

                                                                   

                                                                  PS System Info Pre Failure:     http://pastebin.com/raw.php?i=uC2KG797

                                                                  DxDiag Pre Failure:                  http://pastebin.com/raw.php?i=4icMymNx

                                                                   

                                                                  They are pre failure as I cant make the issue replicate on demand unfortunately.

                                                                   

                                                                  As I mentioned in my previous post, the issue has only arrisen in the last few days after upgrading to CS6. I had been running CS5 for 2 years before with no issues at all.

                                                                   

                                                                  Also from trauling around the internet over the last few days there appear to be a few recurring themes about what might be causing the issue and ways to solve it. Ive listed the most common ones below to see if any of them stand out for you. Perhaps something we both have in common? Apologies if im repeating anything from earlier in the thread.

                                                                   

                                                                  Deleting PS preferences.

                                                                  Setting up new user account.

                                                                  Changing the default printer.

                                                                  Not using a logitech keyboard / setpoint / shortcuts.

                                                                  Conflicts with nVidia graphics cards.

                                                                  Use of dual monitors.

                                                                  Adobe flash conflict.

                                                                   

                                                                  To be honest from all I've read I think theres no definate answer and people are just guessing and getting lucky with results. As im sure you've found the issue appears to come and go as it pleases.

                                                                   

                                                                  Are you still experiencing the issue?

                                                                   

                                                                  Morgan

                                                                  • 30. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                                    Chris Cox Adobe Employee

                                                                    >> LogMeIn Mirror Driver

                                                                     

                                                                    That's caused problems for some other users.

                                                                    The system reboot probably means that you're looking at an OS or driver state that causes the problem -- otherwise Photoshop would recover when it was relaunched.

                                                                    • 31. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                                      Coestar Community Member

                                                                      Morgan,

                                                                       

                                                                      I am still experiencing the issue.  Based on what Chris pointed out, I have a feeling you might not have the same problem that I do.

                                                                      • 32. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                                        MorganG9869 Community Member

                                                                        Ive not heard of LogMeIn being mentioned on other forums, and I dont have it installed so that isnt it in this case.

                                                                         

                                                                        From what I understood of your original post, my problem is the same...

                                                                         

                                                                        1. Photoshop opens and is responsive. ie. I can select tools and navigate menus.

                                                                        2. When i go File>New. No dialogue appears.

                                                                        3. When I go File>Open. Dialogue box appears, I select a file to open, dialogue box closes but nothing happens.

                                                                        4. Restarting Photoshop doesnt solve issue.

                                                                        5. System resart solves most of the time.

                                                                        6. Problem is not always present. Sometimes doesnt happen, sometimes happens on first launch, sometimes after a few hours use.

                                                                         

                                                                        Is this the same?

                                                                        I agree that it is probably an OS or driver issue. But so far from what I can tell we have no idea exactly what it is. Thats why I was hoping that myself and Coestar could find some common hardware/software configurations from the info I provided, or the list of common so called fixes that I listed.

                                                                         

                                                                        Morgan

                                                                        • 33. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                                          Coestar Community Member

                                                                          Hmm... " I dont have it installed" - you might want to investigate that.  The reason Chris brought that up is that your system is reporting that you do have it installed.  Your PS sys info dump shows this as your driver:

                                                                           

                                                                          "Video Card: LogMeIn Mirror Driver"

                                                                           

                                                                          And your dxdiag dump has a few "LogMeIn" mentions as well.  If you don't have it installed, it's probably a very bad thing that it is showing up as your video card and/or driver...

                                                                           

                                                                          Otherwise, yes - it does sound like we are having the same or a similar issue based on your description.

                                                                          • 34. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                                            Noel Carboni Community Member

                                                                            You definitely DO have parts of it installed.

                                                                             

                                                                            -Noel

                                                                            • 35. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                                              MorganG9869 Community Member

                                                                              I have used LogMeIn in the past, but no longer have it installed. I agree that its a bad thing that its still showing up. Theres nothing more annoying than software that leaves remnants of itslef after removal.

                                                                               

                                                                              I guess ill follow the advice here to remove it? http://community.logmein.com/t5/Free/MANUAL-UNINSTALL/td-p/18918

                                                                               

                                                                              Also, apologies if im missing something, but I dont understand how a video/graphic/driver issue could be causing the Photoshop problem?

                                                                               

                                                                              Morgan

                                                                              • 36. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                                                MorganG9869 Community Member

                                                                                A little further information.

                                                                                 

                                                                                Although I can't say for sure when the problem started as I havent been running CS6 that long, and havent needed Photoshop that much recently, around the time I noticed the issues I had just updated the following...

                                                                                 

                                                                                Adobe Flash Player11 ActiveX

                                                                                Adobe Flash Player11 Plugin

                                                                                Download Accelerator Plus (DAP)

                                                                                Microsoft Sync Framework 2.0 Provider Services

                                                                                Microsoft Sync Framework 2.0 Core Components

                                                                                SyncToy 2.1

                                                                                 

                                                                                Also Dropbox and Spotify updates a few day prior to the above. Probably too far to be concidered.

                                                                                 

                                                                                Morgan

                                                                                • 37. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                                                  xxLordSnowxx12 Community Member

                                                                                  Hey just wanted to relay what I did to fix this problem and maybe it will help you...first I performed a clean install of win7 on a new SSD. Then without installing anything else just the hardware drivers for my system I installed cs6. Low and behold the problem was STILL there. So this pretty much confirmed what I suspected that it was a hardware issue. Since I was planning on upgrading my video card anyway's and this seemed like the most obvious culprit I started there. I upgraded from my old quadro fx 1700 to a quadro 4000 and the problem is no more!!!! Maybe it had to do with the way I installed the drivers that I had not done before or maybe it was the hardware I'm not sure. Before I installed the new card I used driver sweeper to completely remove any old nvidia drivers...then installed the new card and drivers. Good luck guys I know how frustrating this problem is and how much time it took out of my life.

                                                                                  • 38. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                                                    MorganG9869 Community Member

                                                                                    Thanks to you both for the help. Removing the LogMeIn driver, plus a good overhaul and cleanup of my machine including updating the nVidea drivers, appears to have done the trick. For now atleast so fingers crossed.

                                                                                     

                                                                                    Cheers.

                                                                                     

                                                                                    Morgan

                                                                                    • 39. Re: Photoshop CS5 12.1 Eventually Won't Open Files or New Documents
                                                                                      Ron Rudduck Community Member

                                                                                      I seem to be having the same issue with PS (CS5)

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