Navigation column left blank in Chrome/Firefox

[Guest]

We're in the process of migrating our exisiting help content over to RoboHelp. I've generated WebHelp content using Robohelp 9.0.1.262 and moved it to a server. Unfortunately when I open the content in a web browswer, the left-most navigation panel will not load. I've searched these forums far and wide for an existing topic and didn't find an issue quite like mine. I downloaded and installedAdobe's 'RH9 Issue 954 Fix' with the whutil.js fix to no avail.

When I click on our 'online help' link from our https server which links to RoboHelp's index.htm, the left navaigation column is left completely blank in chrome 21.0.1180.60 and firefox 14.0.1, but populated in IE9.

There seem to be tons of topics about chrome not working with RoboHelp, but none of them mention the same behavior in Firefox or that IE functions correctly. Any help with this would be greatly appreciated. Screenshots attached below.

Chrome/Firefox screenshot

IE9 screenshot

[Jeff_Coatsworth]

is javascript enabled in your FF & Chrome browsers?

[Guest]

Hi Jeff,

I just double checked and JS are indeed enabled in both browsers.

Tim

[Jeff_Coatsworth]

Hmm - what about the Mark of The Web setting in the SSL recipe - what was it set to?

[Guest]

It was previously unchecked, I just chceked it and regenerated to no avail...

[Jeff_Coatsworth]

Ok, just a thought - didn't think it would have any affect. Are others seeing this failure with FF and Chrome from other machines or is it just yours?

[Guest]

I have checked with others and this is not unique to my machine. This makes me think it is a server-side issue.

[Jeff_Coatsworth]

You may want to fake it out with a local webserver as is described in Peter Grainge's site under Browsers.

[Peter Grainge]

Try running the help on an http address rather than https address just to test. The issues are above my pay grade but other issues have been seen in the past on https addresses.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

Peter, Jeff,

The webhelp works locally (on my machine) and after uploading it to my personal site (not https) it works there as well. Must be an issue with https.

If https is our only option, am I SOL?

Thanks, Tim

[Peter Grainge]

That's the question I cannot answer. There may be something that needs to be done on the server to make the help work.

Snippet 6 at http://www.grainge.org/pages/snippets/snippets.htm#webhelp gives an example of a server problem related to an http address. There could be some similar setting that only affects https.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge