I would try to clear her Contribute preferences:
- Quit Contribute if open.
- In windows, do the following:
Locate Contribute Preferences folder and delete it.
Navigate to C:\Documents and Settings\<user>\Local Settings\Application Data\Adobe and delete “Contribute CS5” folder.
- Clear the registry preferences.
In the command prompt, run the following command - "reg delete "HKCU\Software\Adobe\Contribute 6" /f ".
- In Mac, do the following:
Locate the Contribute Preferences folder and delete it.
Navigate to <User>\Library\Application Support\Adobe\ and delete “Contribute CS5” folder.
- Locate the user preferences folder and delete it.
Navigate to <user>\Library\Preferences\ and delete “Adobe Contribute 6” folder.
- Restart Contribute.
When launched, new preferences folder is created based on the site connections that you create.