I would try to clear her Contribute preferences:
- Quit Contribute if open.
- In windows, do the following:
Locate Contribute Preferences folder and delete it.
Navigate to C:\Documents and Settings\<user>\Local Settings\Application Data\Adobe and delete “Contribute CS5” folder.
- Clear the registry preferences.
In the command prompt, run the following command - "reg delete "HKCU\Software\Adobe\Contribute 6" /f ".
- In Mac, do the following:
Locate the Contribute Preferences folder and delete it.
Navigate to <User>\Library\Application Support\Adobe\ and delete “Contribute CS5” folder.
- Locate the user preferences folder and delete it.
Navigate to <user>\Library\Preferences\ and delete “Adobe Contribute 6” folder.
- Restart Contribute.
When launched, new preferences folder is created based on the site connections that you create.
That worked! Thanks!
Glad that worked for you. Those are some good steps to write down and hide away somewhere for future use.