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unable to install Extension Manager 6.1 update on my Mac. Running Lion
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What error message are you receiving when you try to install? What have you tried so far to resolve your difficulties?
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Installation failed. Error Code: U44M2P7
Rebooted computer, downloaded another copy of patch. No difference. I am not exactlyan expert here! What else should I try?
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Thank you Enny1f. The reason which I inquire is users often will turn around after suggestions are offered and then tell us they have already completed those steps. This helps give a clear picture on how to proceed.
First I would recommend checking your version of the Adobe Application Manager. It is located in Applications/Utilties/Adobe Application Manager/core. If it is not version 6.2.77 or later then please obtain the update from the bottom right hand corner of our download page. The download page is located at http://www.adobe.com/downloads/.
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Hi jeff
Thank you. I did update the App Manager, 6.2.77, but still cannot install the patch. I get the same error message.
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Are you able to manually download and install the update from http://www.adobe.com/downloads/updates/?
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No. Tired that, and still smae error message.
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May this help :-
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Thanks, Sharma. I note that it was a problem back in 2010, so this may not be the same but worth a try. I will see how I manage it, but sounds a bit advanced for my simple brain.
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Hi Sharma
I have updated PS on my other computer, and it has installed the patch OK. So, do I just copy the Extension Manager folder from the successful to the unsuccessful computer, and will it automatically replace; or do I have to uninstall the non-functioning Ext Manager first? I don't want to screw things up.
btw, not sure why this happened, as I have always updated regularly.