Install Error: failed to register

Report · Aug 05, 2012

Flash 11.3 for ie9 on windows 7 64 bit won't install.

I have tried subinacl with reset_fp11.bat, hand registering the ocx files (regsevr32), made a new admin account and tried to register flash there.... also tried .exe and .msi installers...

No joy!

Any other possible solutions?

Flashinstall.Log =

=O====== M/11.3.300.268 2012-08-02+00-02-35.927 ========
0000 00000010 "C:\Users\mark\AppData\Local\Temp\{C6CA01B2-C03B-4CAF-8F5B-C4040DEA008B}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 2 -au 4294967295
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0005 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx
0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe
0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.dll
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx 80070005
0010 00000018
0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx 80070005
=X====== M/11.3.300.268 2012-08-02+00-02-38.303 ========

=O====== M/11.3.300.268 2012-08-02+00-03-02.069 ========
0000 00000010 "C:\Users\mark\AppData\Local\Temp\{184FE6E0-CF14-4011-86F7-0ABD8753B410}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1 -au 4294967295
0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0004 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_11_3_300_268_ActiveX.exe/ 2
0005 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx
0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe
0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.dll
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx 80070005
0010 00000018
0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx 80070005
=X====== M/11.3.300.268 2012-08-02+00-03-04.367 ========

=O====== M/11.3.300.268 2012-08-02+00-06-20.373 ========
0000 00000010 "C:\Users\mark\AppData\Local\Temp\{FDF6A016-7B19-4180-B01C-38DB90E3D987}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0007 00001036 Software\Opera Software/Last CommandLine 2
0008 00001036 Software\Opera Software/Last CommandLine 2
0009 00001036 Software\Opera Software/Plugin Path 2
0010 00001036 Software\Opera Software/Plugin Path 2
0011 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_268.dll
0012 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_Plugin.exe
0013 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0014 00000012
=X====== M/11.3.300.268 2012-08-02+00-06-22.607 ========

=O====== M/11.3.300.270 2012-08-03+03-13-24.393 ========
0000 00000010 "C:\Windows\TEMP\{91759985-9205-40D9-BD09-CB93B0C93B82}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0003 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0004 00001036 Software\Opera Software/Last CommandLine 2
0005 00001036 Software\Opera Software/Last CommandLine 2
0006 00001036 Software\Opera Software/Plugin Path 2
0007 00001036 Software\Opera Software/Plugin Path 2
0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_270.dll
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_270_Plugin.exe
0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0011 00000012
=X====== M/11.3.300.270 2012-08-03+03-13-37.999 ========

=O====== M/11.3.300.268 2012-08-03+04-11-25.425 ========
0000 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe"
0001 00000011 1
=X====== M/11.3.300.268 2012-08-03+04-11-31.216 ========

=O====== M/11.3.300.268 2012-08-03+04-11-31.357 ========
0000 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe"
=X====== M/11.3.300.268 2012-08-03+04-11-34.701 ========

=O====== M/11.3.300.270 2012-08-03+04-11-36.826 ========
0000 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil64_11_3_300_270_Plugin.exe"
0001 00000011 1
=X====== M/11.3.300.270 2012-08-03+04-11-38.569 ========

=O====== M/11.3.300.270 2012-08-03+04-11-38.663 ========
0000 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil64_11_3_300_270_Plugin.exe"
0001 00001039
=X====== M/11.3.300.270 2012-08-03+04-11-41.726 ========

=O====== M/11.3.300.268 2012-08-03+04-14-12.942 ========
0000 00000010 "C:\Users\mark\AppData\Local\Temp\{21AE4665-AB92-49CF-8D72-BCA2B25E8900}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0005 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_11_3_300_268_ActiveX.exe/ 2
0006 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx
0007 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe
0008 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.dll
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx 80070005
0011 00000018
0012 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx 80070005
=X====== M/11.3.300.268 2012-08-03+04-14-15.731 ========

=O====== M/11.3.300.268 2012-08-05+21-54-44.354 ========
0000 00000010 "C:\Users\mark\AppData\Local\Temp\{0AC596EC-4FA4-45AD-9EB6-DED6C9AAF6D0}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1
0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0005 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_11_3_300_268_ActiveX.exe/ 2
0006 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx
0007 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe
0008 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.dll
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx 80070005
0011 00000018
0012 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx 80070005
=X====== M/11.3.300.268 2012-08-05+21-54-46.817 ========

Report · Aug 05, 2012

Looks like you have already done everything possible!

There must be some registry permission problem that is not covered by the reset_fp11 procedure, but what?

If I were in your situation, I would try to observe the installation process using Process Monitor; that could possibly help to uncover what exactly goes wrong during the registration.

Run the uninstaller first, then download the offline installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht...

Start ProcMon, then set the filter to 'Process Name' is 'install_flash_player_ax.exe' (add), then run the downloaded installer.

You can save the output from ProcMon; let me know if I can help you to go through the (potentially very large) output; I will PM you my email address.

Report · Aug 08, 2012

Hi Mark,

I have looked at your ProcMon log file, and I am puzzled -- I cannot find what's going wrong.

I see that the installer is able to create most required registry entries, but I don't see it writing anything into them. For instance: this key

HKEY_CLASSES_ROOT\TypeLib\{57A0E746-3863-4D20-A811-950C84F1DB9B}\1.1\0\win32

contains the following data in my registry:

C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_270.ocx\2

I see the key being created in your log file, but I don't see any data written into it.

I'll attach your log file to this post, and hopefully someone from the Flash Player installer team can have a look at it.

Report · Aug 09, 2012

Hi Pat,

Thanks very much for your efforts! Well, if you are puzzled, then you can imagine I am really at a total loss how to fix this. Maybe a windows re-install or just use firefox instead of ie9.... I'll think about it.

Any ideas "flash player installer team"?

Regards,

Mark Wilson

Report · Aug 10, 2012

Could you do steps 1 - 5 in this post:

http://forums.adobe.com/message/4311497#4311497

And post the log output or email it to me at ccampbel@adobe.com?

Thanks,

Chris

Report · Aug 10, 2012

Hi Chris,

Thanks for looking at this. I cannot make you a “good” flashreport.txt as I am unable to install properly, but I have attached the “bad” flashreport for the “unable to register activex” problem.

Regards,

Mark Wilson

Report · Aug 15, 2012

Hi Mark,

If you feel comfortable working with your registry, could you delete the following entries if they exist:

HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayer\SafeVersions

Once deleted, try installing again.

Thanks,

Chris

Report · Aug 15, 2012

Hi Chris,

Ok. Deleted registry keys. No luck. Same error: failed to register...

Mark.

Adobe Community

Install Error: failed to register