6 Replies Latest reply on Aug 10, 2012 12:03 PM by cware97



      i seem to be having a bit of trouble. i can download adobe downloads but once it get to the screen saying "Sign in required" , click sign in, than it  says either your computer is offline or the clock on your computer is set incorrectly. it wont let me go any farther. does anybody have any suggestions????

        • 1. Re: downloads
          JJMack Most Valuable Participant

          It sound like you downloaded an adobe dowloader then when you run it, it wants you to login to your Adobe account however it has some problem and thinks your computer is not connected to the internet.  It may be an Adobe air application and something has gone haywire in Adobe Air.  You may want to download the Adobe Air installer. Run it. If it fails try un-installing Adobe Air and try again to install Adobe Air.  If your running windows you may first want to download Microsoft FixIt and see if it list Adibe Air and select to Adobe Air to be fixed by FixIt.

          • 2. Re: downloads
            Noel Carboni Level 8

            I take it your clock is not set incorrectly? 


            If you're running Windows, set your time via the Internet by right-clicking your clock in the Taskar, choosing Set Date/Time, click the Internet tab, click the [Change Settings] button, and then click the [Update Now] button.



            • 3. Re: downloads
              cware97 Level 1

              Thanks for your help. I did what you said but it still isn’t working?

              • 4. Re: downloads
                Noel Carboni Level 8

                What OS are you running, specifically?


                Did you get the download from Adobe.com?  Even if you did, perhaps you should download it again.  I know it's huge,but it could have been corrupted.


                Do you have security software that may be blocking the installer from reaching Adobe.com to verify your Adobe ID?



                • 5. Re: downloads
                  JJMack Most Valuable Participant

                  Did you look into Adobe Air I beleive the Adobe Downloader is an Adobe Air application and I have seen the Problem your having which I the was cause by an Air problem it could not login.

                  • 6. Re: downloads
                    cware97 Level 1

                    Ive downloaded it a few times