17 Replies Latest reply: Aug 12, 2012 6:09 PM by pwillener RSS

    There was a problem reading this document (109) on Japanese PC

    rossmcm Community Member

      We have an app written with Delphi 2006 and using Rave Reports to generate PDFs.  A Japanese user of our software cannot open the PDFs (with Acrobat reader) our software produces when they run our software on a Japanese version of Windows (probably Win7). I have the same problem if I try to open the same PDF (which they have sent us) with Acrobat reader on an English-language Win XP machine :

      There was an error processing a page. There was a problem reading this document (109)..

      Ctrl-OK produces "object label badly formatted"

      PDF files produced on English installations of our software read fine on our PCs and on the Japanese user's PC

      Does anyone have any idea where this error is coming from?