11 Replies Latest reply: Aug 21, 2012 11:07 AM by plapetin22 RSS

    Captivate 6: swf/html playback issues

    plapetin22

      Using Captivate 6, an mp4 file is generated from the video demo screen capture.  In itself, this is okay.  However, whenever the video is published using the swf/html settings, these screen captures are still kept in the mp4 format.  During playback, there are delays and errors when the html/swf is accessing the mp4 video demo files.  These issues range anywhere from the playback automatically pausing, to completely stopping with an exclamation point onscreen. 

       

      In Captivate 5.5, screen captures were included in swf file and this was never an issue.  Is there some setting that can be changed to stop the generation of the mp4 files and include the screen capture in the swf?  This is a pretty major issue and is making the published video practically useless.

       

      Is there any other workaround?

       

      Thanks,

       

      Patrick

        • 1. Re: Captivate 6: swf/html playback issues
          ARBONIC

          Hi Patrick,

          I am having the same issue.  Did you find a workaround?

          Thanks,

          Nichole

          • 2. Re: Captivate 6: swf/html playback issues
            plapetin22 Community Member

            Nichole,

             

            After several hours on the phone with some people at Adobe, they basically said this is something you have to deal with.  I've found that copying full motion screen captures from Captivate 5.5 into Captivate 6 alleviates this problem, but doesn't allow you utilize the new (and useful) features included with Captivate 6 video demo.  You also need to work with two different versions of Captivate, which can become tedious. 

             

            Hope that helps some.  Let me know if you still have questions. 


            Patrick

            • 3. Re: Captivate 6: swf/html playback issues
              ARBONIC Community Member

              Hi Patrick,

              I think my issue is similar, but not the same as yours.  I am just creating a simple course where the end user clicks a next button to advance through the training.  However, when published to a swf file, it consistently "hangs" or pauses, sometimes to the point of me needing to click over and over again just to get the slide to move forward 3 seconds.  I know for sure it's pausing when it shouldn't be but I can't figure out how to get it to just play the slide, then pause at the end like it should.  I'm debating calling adobe about this but I fear I'll be on the phone for hours with no end resolution.

               

              Thank you for your insight! 

              Nichole

              • 4. Re: Captivate 6: swf/html playback issues
                ARBONIC Community Member

                I also did make sure that the buttons are set to "pause" at the very end of the slide.  My audio (background music) automatically stops and starts throughout the course too. 

                • 5. Re: Captivate 6: swf/html playback issues
                  Sankaram Employee Hosts

                  HI Patrick, Nichole,

                        Is it possible to share your sample projects and issues observed? upload the projects to Acrobat.com and send me an email to sankaram@adobe.com

                   

                  Thanks,

                  Sankaram.

                  • 6. Re: Captivate 6: swf/html playback issues
                    rp57

                    Hi Patrick and Nichole,

                     

                    I have the same problem as Nichole. I've been beating myself up looking for a solution. Have either of you received a response from Adobe? I have moved my developers to Cp6 and am now wondering if I've stepped into a minefield.

                     

                    Regards,

                    phil

                    • 7. Re: Captivate 6: swf/html playback issues
                      ARBONIC Community Member

                      Hello Phil,

                      Yes, I was able to work with Sankaram from Adobe and he was very helpful.  The issue with the screens hanging was because I had transitions set on each slide.  I removed the transitions and republished; that solved that issue.  Sankaram gave me the steps to run the patch to correct the transition issue but I haven't yet had the time to apply it.  If that solves your issue, let me know and I can send you the steps Sankaram sent to me.  The issue with the audio stopping and starting is a known issue but there isn't yet a fix.  I'm hopeful they'll get a fix in place soon because it sure does interfere with the effectiveness of some of my courses.  I hope that helps you out. 

                       

                      Thanks,

                      Nichole

                      • 8. Re: Captivate 6: swf/html playback issues
                        plapetin22 Community Member

                        Nichole,

                         

                        I've noticed the issue with hanging transitions as well.  Can you please provide me the steps to run the patch. My email is plapetin (at) purdue.edu.

                         

                        Thank you very much!

                         

                        Patrick

                        • 9. Re: Captivate 6: swf/html playback issues
                          ATBC_AW

                          Hello all,

                          I have created a very small Captivate 6 project with 3 video captures and have the same issue... no transitions at all but on playback from our server the video playback hangs while the highlight boxes and captions continue to play. It works fine on my system, but not live from the server. It is very frustrating and completely useless... Anyone resolve it passibly yet?

                          Thanks

                          Andrea

                          • 10. Re: Captivate 6: swf/html playback issues
                            ARBONIC Community Member

                            Below are the instructions to install slide transitions issue hotfix.

                             

                            Instructions:

                             

                            1. Download the zip file present at https://acrobat.com/#d=ey*6pXCjTb-qPLDjxUyudA
                            2. Unzip the folder to a temp location
                            3. Copy “cplibs/9.0/MainMovie.swc” to [Captivate install Dir]/sdk/libs/cplibs/9.0
                            4. Copy “cplibs/10.0/ MainMovie.swc” to [Captivate install Dir]/sdk/libs/cplibs/10.0
                            5. Republish the project.

                             

                            I hope this helps.  Good Luck!

                            • 11. Re: Captivate 6: swf/html playback issues
                              plapetin22 Community Member

                              Thanks Nichole!  That made all the difference. 

                               

                              Patrick