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Captivate 5 Not Launching

Guest
Aug 09, 2012 Aug 09, 2012

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Captivate 5 was installed on laptop running Win Vista 64 bit.   Ran fine through last summer, haven't used since.  Tried to launch recently and receive "application falied to initialize properly " error.  Uninstalled/Reinstalled many times, downloaded patch from Adobe site, etc.  Nothing working.  Runs fine on my desktop computer.  Might anyone have a suggestion of things to try?  Thanks.

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Adobe Employee ,
Aug 10, 2012 Aug 10, 2012

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Hello,

When you uninstalled Captivate 5, did you check "Remove Preferences" ?

Do you have any other Adobe Product installed on this computer (Laptop, WIn Vista 64bit) ?

Did you tried to launch Captivate 5 from another user account (Built-in Administrator) ?

Any hardware changes on your Laptop since summer ?

Thanks,

Vikram

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