5 Replies Latest reply: Aug 21, 2012 3:00 PM by Stan Jones RSS

    Encore CS5 PC "App Crash" now program will now not work at all. Error Message below.

    $gmillionaire Community Member

      Any help would be great.  I tried rebooting the computer.  Also shutting it down for a while and bringing it back up. I also cleared cache and tried deleting the preference files.

      This is a turn key system that has done other encore products so the hardware can handle it. Also, Premiere Pro is running fine.  The biggest issue now is that I can not get the program to do anything but boot to the crash screen. Here is the error. 


      Problem signature:

      Problem Event Name: APPCRASH

      Application Name: Adobe Encore.exe

      Application Version:

      Application Timestamp: 4ba2cf79

      Fault Module Name: SonicAuthorCore.dll

      Fault Module Version:

      Fault Module Timestamp: 4ba2cecd

      Exception Code: c0000094

      Exception Offset: 00bac614

      OS Version: 6.1.7600.

      Locale ID: 1033

      Additional Information 1: 0a9e

      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

      Additional Information 3: 0a9e

      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789