1 Reply Latest reply: Aug 14, 2012 2:30 AM by Vikrant Rai RSS

    Error -4960

    Justin.marquez

      Im trying to update to CS6 Master Collection on my Macbook (OSX Lion); Once the download starts its extracting process i get the "Error -4960" message. How can i get this fixed?

        • 1. Re: Error -4960
          Vikrant Rai Adobe Employee

          Error 4960 usually refers to a corrupt disk image on Mac OS.

          The image might have gotten corrupt due to a slow or spotty internet connection. Large downloads are more prone to get corrupt over slow and intermittent connections.

           

          I'm afraid there might not be a way to fix this. You'll probably need to download again. It might be a good idea to use a wired connection rather than a wireless connection.