9 Replies Latest reply: Aug 17, 2012 8:54 AM by Peter Spier RSS

    InDesign CS5.5 crashes while applying Template to a page

    Luc Racine Community Member

      Hi,

       

      We installed Adobe InDesign CS5.5. on 10 Windows XP SP3 32-bit workstations with 2 GB RAM. On every computer, when a user tries to apply a template to a page in a .indd document, InDesign immediately shuts down without displaying any error messages. Using the Sysinternals Tools and Dr.Watson, I think that the faulty plugin might be this one: C:\Program Files\Adobe\Adobe InDesign CS5.5\Plug-Ins\Layout\PAGES PANEL.APLN.

       

      Here's a part of the drwtsn32.log file (the full log can be made available upon request):

       

      Une exception d'application s'est produite :

              App : C:\Program Files\Adobe\Adobe InDesign CS5.5\InDesign.exe (pid=2844)

              Lorsque : 2012-08-13 @ 14:32:37.017

              Numéro d'exception : c0000005 (violation d'accès)

       

      [...]

       

      *----> Liste des tâches <----*

         0 System Process

         4 Error 0xD0000022

      452 Error 0xD0000022

      508 Error 0xD0000022

      532 Error 0xD0000022

      576 Error 0xD0000022

      588 Error 0xD0000022

      764 Error 0xD0000022

       

      [...]

       

      *----> Suivi arrière de la pile <----*

      WARNING: Stack unwind information not available. Following frames may be wrong.

      *** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Adobe\Adobe InDesign CS5.5\Required\LAYOUT.RPLN -

      ChildEBP RetAddr  Args to Child             

      06606b88 0625bf00 00020002 0408010b 0a8b1984 CJKGRID+0x20b55

      0aa2915c 0aa1f130 0aa21a50 0aa1cb90 0aa1ba60 0x625bf00

      0aa1d060 8108244c 000132f9 8b157500 c985044e LAYOUT+0xf130

      8bf18b56 00000000 00000000 00000000 00000000 0x8108244c

       

      [...]

       

       

      Has anybody ever experienced this issue ? Are there known workarounds ?

       

      Let me know if you need additionnal information.

       

      Thank you in advance !


      LR