32 Replies Latest reply: Nov 15, 2012 7:39 PM by G&G Kay RSS

    Impossible to install Photoshop CS6 on Mountain Lion

    Emyn-Muil

      Hello,

       

      I'm trying to install Photoshop CS6 (trial version) on my Macbook Pro (OS Mountain Lion) but I keep getting an error message at the end of the installation. I tried redownloading the DMG but no success.

      I have uninstalled all my adobe programs (even the folder in Library/Application Support) and I'm running out of option now. Do you have any idea ?

       

      Here's the summary of the message error :

       

      Exit Code: 6

      Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS012 ...

       

       

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 10 error(s), 6 warning(s)

       

       

      ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------

      WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 21)

      WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 22)

      ----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------

      WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 11)

      WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 12)

      ----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------

      WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 3)

      ----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------

      WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 5)

      ----------- Payload: {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0 -----------

      ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/SavedFonts/current/ACaslonPro-Bold.otf" (Seq 3)

      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 3)

      ----------- Payload: {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0 -----------

      ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/SavedFonts/current/AdobeArabic-Bold.otf" (Seq 3)

      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 3)

      ----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------

      ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/HelpCfg/de_DE/goURL_lr_photoshop_de.csv" (Seq 2191)

      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 2191)

       

       

      ERROR: DW050: The following payload errors were found during install:

      ERROR: DW050:  - Required Common Fonts Installation: Install failed

      ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure

      ERROR: DW050:  - Adobe Photoshop CS6 French Language Pack_AdobePhotoshop13-fr_FR: Install failed

      ERROR: DW050:  - Recommended Common Fonts Installation: Install failed

      -------------------------------------------------------------------------------------

      System Requirements

       

       

      Thanks in advance !

        • 1. Re: Impossible to install Photoshop CS6 on Mountain Lion
          Mylenium MVP

          Manually remove the fonts listed in teh errors before attempting another install and turn off any font mangers you may use.

           

          Mylenium

          • 2. Re: Impossible to install Photoshop CS6 on Mountain Lion
            Emyn-Muil Community Member

            Hello,

             

            The folder /Library/Application Support/Adobe/SavedFonts/ does not exist. I honestly don't know why this is happening.

            • 3. Re: Impossible to install Photoshop CS6 on Mountain Lion
              Jeff A Wright Adobe Employee

              It maybe having problems writing to that location then because it should be there.  Try adjusting the permissions on the parent directory and Apply to Enclosed objects.  If you need additional details on how to do this please feel free to respond to this thread.

              • 4. Re: Impossible to install Photoshop CS6 on Mountain Lion
                gcoop7711

                I'm having the same issue... I was able to download the whole program minus the photoshop, which is why I wanted to try out in the first place. can some one please assist?

                • 5. Re: Impossible to install Photoshop CS6 on Mountain Lion
                  Jeff A Wright Adobe Employee

                  Gcoop7711 if you have exactly the same error message then please try the steps listed in message #3.

                   

                  If your error message however is different at all then I would recommend either starting a new thread with your error message or contacting our support team.

                  • 6. Re: Impossible to install Photoshop CS6 on Mountain Lion
                    gcoop7711 Community Member

                    I saw the instruction just not sure how to execute can you offer any steps or list?

                     

                    Thank you,

                                Grant L. Cooper

                    • 7. Re: Impossible to install Photoshop CS6 on Mountain Lion
                      gcoop7711 Community Member

                      I have also tried contacting the support team via phone... That was honestly the worest experiance of my life. Hold time was longer that predicted which is understandable, however trying to charge someone $40.00 for a trial install issue is bad business flat out! I wanted to install the trial to see if I even wanted to buy the program...If I cannot even install the trial why would I spend $$$$ for the real thing, this is terrible marketing and leaves cutomers angry and feeling used.

                      • 8. Re: Impossible to install Photoshop CS6 on Mountain Lion
                        gcoop7711 Community Member

                        can you please provide the steps to this solution? I would greatly appriciate it.

                        • 9. Re: Impossible to install Photoshop CS6 on Mountain Lion
                          Emyn-Muil Community Member

                          Yes please, I might need some additional details to do so, thanks !

                          • 10. Re: Impossible to install Photoshop CS6 on Mountain Lion
                            Jeff A Wright Adobe Employee

                            @gcoop7711 I apologize for the experience you had with our support team.  We actually don't charge for support for installing the trial software.  If you have a case number from your interaction it would be appreciated.  This will allow me to review the case history and provide the appropriate feedback.

                             

                            As for how to adjust please see solution #2 in Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.  For Emyn_Muil I would recommend adjusting the permission on /Library/Application Support/Adobe/ and then make sure to complete step #6 for applying the permission changes to the enclosed items.

                             

                            For gcoop7711 please adjust the permissions as is appropriate for your particular error message.

                            • 11. Re: Impossible to install Photoshop CS6 on Mountain Lion
                              Emyn-Muil Community Member

                              I've changed the permissions for the folder /Library/Application Support/Adobe/ and all the enclosed items but I'm still getting the same error message :

                               

                              Exit Code: 6

                              Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS012 ...

                               

                               

                              -------------------------------------- Summary --------------------------------------

                              - 0 fatal error(s), 10 error(s), 6 warning(s)

                               

                               

                              ----------- Payload: {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0 -----------

                              ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/SavedFonts/current/AdobeArabic-Bold.otf" (Seq 3)

                              ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 3)

                              ----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------

                              WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 11)

                              WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 12)

                              ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------

                              WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 21)

                              WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 22)

                              ----------- Payload: {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0 -----------

                              ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/SavedFonts/current/ACaslonPro-Bold.otf" (Seq 3)

                              ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 3)

                              ----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------

                              WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 3)

                              ----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------

                              WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 5)

                              ----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------

                              ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/HelpCfg/de_DE/goURL_lr_photoshop_de.csv" (Seq 2191)

                              ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 2191)

                               

                               

                              ERROR: DW050: The following payload errors were found during install:

                              ERROR: DW050:  - Required Common Fonts Installation: Install failed

                              ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure

                              ERROR: DW050:  - Adobe Photoshop CS6 French Language Pack_AdobePhotoshop13-fr_FR: Install failed

                              ERROR: DW050:  - Recommended Common Fonts Installation: Install failed

                              -------------------------------------------------------------------------------------

                              • 12. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                Jeff A Wright Adobe Employee

                                Emyn_Muil then you will want to review your installation log in it's entirety to see if you have any other directories which you are having permissions issues on.  You can find directions on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

                                • 13. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                  gcoop7711 Community Member

                                  Can I just uninstall cs6 and re install? Or would I run into the same issue?

                                   

                                  Thank you,

                                              Grant L. Cooper

                                  • 14. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                    Emyn-Muil Community Member

                                    I've checked the PDApp.log : I have no [FATAL], only some [ERROR] :

                                     

                                    Tue Aug 14 23:35:41 2012[ERROR] IMSLib - Failed in getting value for key in OPMGetValueForKey
                                    Tue Aug 14 23:35:41 2012[INFO] IMSLib - Failed to get default user for clientId in fetchDefaultUserInfoForClientId...
                                    Tue Aug 14 23:35:41 2012[ERROR] LWANative - failed in IMSLib's fetchDefaultUserInfoForClientId function, in getDefaultUserForClientId

                                     

                                    Appart from that, the only line that says "failed" is this one :

                                     

                                    [INFO] OPM - Failed to set default attributes for File :/Users/XXX/Library/Application Support/Adobe/OOBE/opm.db error:1

                                     

                                    I've checked this folder, the permissions are OK. Do you have any idea of what causing this problem ?

                                    • 15. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                      Jeff A Wright Adobe Employee

                                      Not with the amount of information currently available.  Typically you will want to review the PDApp.log file if you are not able to initialize the installer.  Can you please run the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ and choose the package for support option.  Please then respond to this thread with your token number.  Myself or another Adobe employee can then review your installation logs in it's entirety.

                                      • 16. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                        Emyn-Muil Community Member

                                        If I managed to do it right, the token number should be 00-95634-165614082012.

                                        • 18. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                          Manish-Sharma Adobe Employee

                                          Interestingly , we have just the PDApp.log file in the Token , no install logs

                                           

                                          Navigate to the log files in at 

                                          • Mac OS: /Library/Logs/Adobe/Installers/

                                           

                                             The log filename includes the product name and install date, followed by ".log.gz." The extension .gz indicates a compressed format.

                                           

                                          You can put it on the pastebin.com and share the link here.

                                           

                                          BTW , as per the discussion and Install log snap shot , please try the below steps and check :-

                                           

                                          Please Run following commands on "Terminal" on the machine (this will remove the corrupt fonts and should allow you to run the installer successfully) -

                                           

                                          sudo mv "/Library/Application Support/Adobe/SavedFonts/current/ACaslonPro-Bold.otf" /tmp/

                                          sudo mv "/Library/Application Support/Adobe/HelpCfg/de_DE/goURL_lr_photoshop_de.csv" /tmp/

                                          • 19. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                            Emyn-Muil Community Member

                                            Hello,

                                             

                                            Thanks for your answer. I tried installing Photoshop CS6 once again but the folder /Library/Logs/Adobe/ remains empty (there is no "Installers" folder). Are the log files hidden ?

                                             

                                            I also tried to run the operations above on the terminal but I get the following message :

                                            Mac:~ XX$ sudo mv "/Library/Application Support/Adobe/SavedFonts/current/ACaslonPro-Bold.otf" /tmp/

                                            Password:

                                            mv: rename /Library/Application Support/Adobe/SavedFonts/current/ACaslonPro-Bold.otf to /tmp/ACaslonPro-Bold.otf: Operation not permitted

                                            Mac:~ XX$ sudo mv "/Library/Application Support/Adobe/HelpCfg/de_DE/goURL_lr_photoshop_de.csv" /tmp/

                                            mv: rename /Library/Application Support/Adobe/HelpCfg/de_DE/goURL_lr_photoshop_de.csv to /tmp/goURL_lr_photoshop_de.csv: Operation not permitted

                                            • 20. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                              Manish-Sharma Adobe Employee

                                              My mistake for missing this , "mv" command can be used to move or rename the file however I wanted to move the file to the temp folder and not rename it but took it for rename becuase of the syntax of the command.

                                               

                                              Please retry the below command one more time :-

                                               

                                              sudo mv "/Library/Application Support/Adobe/SavedFonts/current/ACaslonPro-Bold.otf" "/tmp/abc"

                                              sudo mv "/Library/Application Support/Adobe/HelpCfg/de_DE/goURL_lr_photoshop_de.csv" "/tmp/abc"

                                               

                                              Secondly , Please run the Adobe cleaner tool and then login with the root user account and then try to install it.

                                              • 21. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                                Emyn-Muil Community Member

                                                Hello,

                                                 

                                                I'm sorry but I'm still getting the error message (even when logged with the root account) :

                                                Mac:~ XX$ sudo mv "/Library/Application Support/Adobe/SavedFonts/current/ACaslonPro-Bold.otf" "/tmp/abc"

                                                Password:

                                                mv: rename /Library/Application Support/Adobe/SavedFonts/current/ACaslonPro-Bold.otf to /tmp/abc: Operation not permitted

                                                Mac:~ XX$ sudo mv "/Library/Application Support/Adobe/HelpCfg/de_DE/goURL_lr_photoshop_de.csv" "/tmp/abc"

                                                mv: rename /Library/Application Support/Adobe/HelpCfg/de_DE/goURL_lr_photoshop_de.csv to /tmp/abc: Operation not permitted

                                                • 22. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                                  Manish-Sharma Adobe Employee

                                                  Can you try the same command without inverted comma.

                                                   

                                                  Also , Please run the Adobe cleaner tool and then login with the root user account and then try to install it.

                                                  • 23. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                                    Emyn-Muil Community Member

                                                    Does it means that it worked ?

                                                    Mac:~ XX$ sudo mv /Library/Application Support/Adobe/SavedFonts/current/ACaslonPro-Bold.otf /tmp/abc

                                                    usage: mv [-f | -i | -n] [-v] source target

                                                           mv [-f | -i | -n] [-v] source ... directory

                                                    Mac:~ XX$ sudo mv /Library/Application Support/Adobe/HelpCfg/de_DE/goURL_lr_photoshop_de.csv /tmp/abc

                                                    usage: mv [-f | -i | -n] [-v] source target

                                                           mv [-f | -i | -n] [-v] source ... directory

                                                     

                                                    If it does, I'll run the Adobe cleaner and then login with the root account to install it.

                                                    • 25. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                                      Emyn-Muil Community Member

                                                      Ok so I did everything you said (ran the Adobe Cleaner and then login with root account to install) but I still get the same error message at the end :

                                                       

                                                      Exit Code: 6

                                                      Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS012 ...

                                                       

                                                      -------------------------------------- Summary --------------------------------------

                                                      - 0 fatal error(s), 12 error(s), 6 warning(s)

                                                       

                                                      ----------- Payload: {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0 -----------

                                                      ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/SavedFonts/current/AdobeArabic-Bold.otf" (Seq 3)

                                                      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 3)

                                                      ----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------

                                                      WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 11)

                                                      WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 12)

                                                      ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------

                                                      WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 21)

                                                      WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 22)

                                                      ----------- Payload: {EB2A8CD4-B247-4810-A294-E3DB8EDC6060} Adobe CSXS Extensions CS6 3.0.0.0 -----------

                                                      ERROR: Exception caught in Custom Action for payload {EB2A8CD4-B247-4810-A294-E3DB8EDC6060}

                                                      ----------- Payload: {36682D68-3834-487E-BA49-DFA4AB0A2E32} Adobe CSXS Infrastructure CS6 3.0.0.0 -----------

                                                      ERROR: Exception caught in Custom Action for payload {36682D68-3834-487E-BA49-DFA4AB0A2E32}

                                                      ----------- Payload: {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0 -----------

                                                      ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/SavedFonts/current/ACaslonPro-Bold.otf" (Seq 3)

                                                      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 3)

                                                      ----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------

                                                      WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 3)

                                                      ----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------

                                                      WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 5)

                                                      ----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------

                                                      ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/HelpCfg/de_DE/goURL_lr_photoshop_de.csv" (Seq 2191)

                                                      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 2191)

                                                       

                                                      ERROR: DW050: The following payload errors were found during install:

                                                      ERROR: DW050:  - Required Common Fonts Installation: Install failed

                                                      ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure

                                                      ERROR: DW050:  - Adobe Photoshop CS6 French Language Pack_AdobePhotoshop13-fr_FR: Install failed

                                                      ERROR: DW050:  - Recommended Common Fonts Installation: Install failed

                                                      -------------------------------------------------------------------------------------

                                                      • 26. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                                        Manish-Sharma Adobe Employee

                                                        Can you share the Token number from ASA now.

                                                        • 27. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                                          Emyn-Muil Community Member

                                                          I don't know why, but there is no log regarding CS6 on ASA.

                                                          However, seeing that PS CS6 didn't work, I tried to install PS CS5 a few days agon, but it didn't work either. Here's the log regarding the installation of Photoshop CS5 (maybe the problem is the same) : 00-06359-032319082012

                                                          • 28. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                                            m!ndl0rd Adobe Employee

                                                            Run the mentioned command on terminal(this will remove the corrupt profiles)

                                                             

                                                            sudo mv /Library/ColorSync/Profiles/Profiles/Library/ColorSync/Profiles/Profiles_bkup

                                                             

                                                            else

                                                             

                                                            Rename the following folders on your machine:

                                                             

                                                            /Library/ColorSync/Profiles/Profiles

                                                            /Library/ColorSync/Profiles/Recommended

                                                             

                                                            Restart the computer and start the installation.

                                                            • 29. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                                              Emyn-Muil Community Member

                                                              Hello,

                                                               

                                                              I did that but I still got the same errors at the end of the installation.

                                                              • 30. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                                                Emyn-Muil Community Member

                                                                There are no solution to my problem?

                                                                • 31. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                                                  Jeff A Wright Adobe Employee

                                                                  Emyn-Muil please contact our support team when they are open on Tuesday.

                                                                  • 32. Re: Impossible to install Photoshop CS6 on Mountain Lion
                                                                    G&G Kay

                                                                    I recently had to install CS6 suite onto my Macbook pro. Indesign was no problem. Photoshop and Illustrator downloaded OK but would not launch!!! The adobe tech's spent hours trying to solve the problem, I chucked stuff out, I used adobe cleaner, I re-installed, and re-installed, I nearly went bald with the stress of it all ... then one brilliant tech suggested I check that my Macbook was "a Multicore Intel processor with 64-bit support". BINGO! That was the problem. PS and Illustrator need 64bit support. Indesign can run on older macbook pro's 32bit. Fortunately for me my husbands newer 64bit mac can run all 3 programs! I hope this will help your situation... if not it may stop someone else from prematurely going bald