Thanks Brad, but unfortunately we tried that and it just doesn't help as when orders come through the link is to the order screen and they are printed straight away. We simply don't have time to click details for every single customer - We tried it but it's just not feasible.
The middle name field was the only thing that seemed to work (as more obvious) but still clicking though is time consuming and the main reason we moved to BC was to speed up orders.
I just hoped there would be some way to flag a customer? Or have a special popup that only we see?
I also tried to tag the middle name on the packing slip - so we could have it large print and at least catch the order before it went to the factory - but there is no middle name tag that I could find.
We love that BC is so automated and it's as quick and simple as clicking a button to print an order but we are just struggling as there is little room to move if a customer/product/anything is not textbook standard. The joy of being a business is that sadly no one system is perfect and we just need to find a work around.
What about using Relationships? You can even set which business is near them if you like. You can display relationship.
What is exactly the chain of events that you guys go through?
Gotta be a way to work around this.