Installation Problem

[Robbin94]

I have removed Flash version 10, downloaded Version 11. It will not load? I have completely restored my whole system to factory discs. I have lost information just trying to do this, and it still will not work? What now?

[Mylenium]

Flash Player Help | Installation problems | Flash Player | Windows

Flash Player Help | Installation problems | Mac OS

Mylenium

[pwillener]

What is your operating system & version?

What is your web browser?

What means "not work"; what exactly happens when you try to use it?

[topic moved to Flash Player forum]

[Robbin94]

Okay. I have a HP Pavilion g 7. Actually, I have 2 of them. My husband and I both noticed recently that they were both extremely slow. He plays games on Pogo.com, I play games on Facebook. It had become increasingly hard to get out games to load. And we both got messages to update flash player. We both have Windows 7 and use Firefox. I went to the flash website, downloaded uninstaller, removed flash, and then the problems began. When trying to download the newest flash, my speeds were all over the board. When I did get it to download, I would get halfway through installation, 47%, then it would stop. I finally got it to load. So, now it is not saying upgrade flash player. Speed still is way off, and now it says I need to update Java. So, I download that, then when I click on run, it starts out saying 2 minutes to go, then all of a sudden it says 25 hours to go? I still can not play any of my games on FB. I Can however, play 2 web games fine. I have no

idea where the problem is or what to do. I did a complete recovery on my computer, using the geek squad discs I got when I bought the computers. Still had trouble upgrading flash, and still can not upgrade java. And, I still can not play any FB games. Now, the games I play are mostly put out by a company called Zynga. I do know the speed problem has to be computer related. Are the game issues with my Facebook, Zynga, or the computer? All I do is work and play my games, same with my hubby. We are so miserable... Can you help?

[chris.campbell]

Hi Robbin,

Could you try using the installers located here?

http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht...

Thanks,

Chris

[Help_from_Ben]

Hi,

I have a good sloution on Flash player. Know one know about this I am sending you link.

Click on this link and then you will get

http://www.adobe.com/products/flashplayer/distribution3.html?PID=4166869

Operating System	Browsers	Languages	Installers
Windows	Internet Explorer	All supported languages	Download EXE Installer Download MSI Installer Import SCCM/ConfigMgr SCUP Catalog*
Windows	Plugin-based browsers	All supported languages	Download EXE Installer Download MSI Installer
Mac OS X (Intel)	All supported browsers	All supported languages	Download DMG Installer

You need to click on Download EXE installer which is in the bold. Then install it on you computer. Make sure then it will ask upgrade, you need to click on Never check the upgrade, By this you will ever face any issue on your computer with Flash player,