7 Replies Latest reply: Aug 17, 2012 8:50 AM by Jorma@RealEyes RSS

    issues with playback in Adobe Connect 8

    kjschermerhorn Community Member

      I am a new user to Adobe Connect 8. I just created my first meeting

      yesterday. I was able to hear the playback myself, but when I sent the

      link provided to another e-mail, I was unable to hear the sound from the

      link ( I see all the slides, which run through in 5 second intervals),

      the sound is at maximum level on both the playback and on my computer.

       

       

       

      The second issue I have is that I have received two messages-one e-mail

      "You may be at risk of running out of seats for Adobe Connect. In

      particular, your account (name = QUESTAR III20120321093023) quota for

      Authors has exceeded the threshold of 80% usage on Thursday 16 August

      2012, 08:43 AM. This means you used at least 80% of your 5 available

      seats.  You may want to consider adding more seats to your account".

       

      Do you have any suggestions for this? I added 4 other colleagues who

      will need to have access to utilize Adobe Connect in the future-should I

      only add them when they need to be the moderator/host?

       

       

       

      I have watched many of the video tutorials, which were helpful but I am

      trying to trouble shoot this in quick fashion as I have been asked to

      turn key train this for staff.

       

       

       

       

       

      Kelly Schermerhorn

       

      Questar III-Model Schools

       

      Office of School Improvement

       

      10 Empire State Blvd

       

      Castleton, NY 12033

       

      518-479-6847(D),518-479-3230 (F)

       

      Kelly.schermerhorn@questar.org

       

      www.questar.org <http://www.questar.org/

       

        • 1. Re: issues with playback in Adobe Connect 8
          Jorma@RealEyes MVP

          Welcome to the Connect Community.

           

          I'm not sure why you would be experiencing different playback functionality between different sessions. If you could share the link, we may be able to look into it further. I suppose it could be a cache issue, but that seems like a long shot answer (and not a good one at that).

           

          As to your message about licensing, you can just turn off the notifications for authors. The warnings are intended to be there to help you know if you are close to running out of licenses, but it only seems to be useful when dealing with dynamic licenses (Concurrent Learners or Concurrent Attendees), and if you don't have those licenses, I would just turn off the warnings. There is nothing wrong with having four or all five Author licenses assigned. If anything this means you are utilizing what you have and it is a good thing. To turn of the warnings, go to Administration > Account > Notifications and just un-check the display on login page option for Authors.

          • 2. Re: issues with playback in Adobe Connect 8
            kjschermerhorn Community Member

            https://questar.adobeconnect.com/_a1134876945/tskvhr7.vmowdb/

             

             

             

            Thank you Jorma for your assistance with this. I am quite concerned as I am expected to train this tomorrow and need to sort it out! I wanted to have the other 4 Authors listed for my purposes and to let them know they can begin a meeting after training.

             

             

             

            Thank you so much for looking into this-I am still unsure of the audio capabilities for our organization as I have been on many Adobe Connect meetings as an attendee and I have used boht the phone and non-phone capability.

             

             

             

            Many thanks,

             

             

             

            Kelly Schermerhorn

             

            Questar III-Model Schools

             

            Office of School Improvement

             

            10 Empire State Blvd

             

            Castleton, NY 12033

             

            518-479-6847(D),518-479-3230 (F)

             

            Kelly.schermerhorn@questar.org <mailto:Kelly.schermerhorn@questar.org>

             

            www.questar.org <http://www.questar.org/

            • 3. Re: issues with playback in Adobe Connect 8
              Jorma@RealEyes MVP

              Let's start with the authors license. The Authors license is a licenses that allows a named individual to publish content to the Connect server. It doesn't allow people to run a live meeting. I just want to make sure you are clear on that. To create/run a meeting, you need to be in the Meeting Host group.

               

              As to the presentation, is it possible you have two versions on your server. The presentation you linked to doesn't have audio in it. It looks like it is just the PPT uploaded to Connect.  Did you record audio to the presentation in Presenter?

              • 4. Re: issues with playback in Adobe Connect 8
                kjschermerhorn Community Member

                Thank you for clarifying the Author license usage. Since I am new to this, publishing Content to the Connect server-that is for copyright purposes? Is that a “cloud based” server that allows us access (I am assuming it was part of the purchase). I have moved all 4 people to the Meeting Host group now-thank you for that clarification.

                 

                 

                 

                I have just found out where the link for viewing/listening is: it is located in the recordings section and I am able to click on and listen in the Adobe Presenter

                 

                Here is the link that I used for that: https://questar.adobeconnect.com/_a1134876945/p9lnerpx15j/

                 

                 

                 

                Thank you again for your help. The 219 page document for Adobe 8 is so large, I have such specific questions that I needed to ask.

                 

                 

                 

                 

                 

                Kelly Schermerhorn

                 

                Questar III-Model Schools

                 

                Office of School Improvement

                 

                10 Empire State Blvd

                 

                Castleton, NY 12033

                 

                518-479-6847(D),518-479-3230 (F)

                 

                Kelly.schermerhorn@questar.org <mailto:Kelly.schermerhorn@questar.org>

                 

                www.questar.org <http://www.questar.org/

                • 5. Re: issues with playback in Adobe Connect 8
                  Jorma@RealEyes MVP

                  The publishing is not for copyright purposes, is it for control purposes. You can assign X people to publish content up to the server. The server is not a cloud based server, but is a server on a multi-tenant environment. The 5 author licenses would be part of your purchase. These licenses are typically used by individuals using Adobe Presenter or Adobe Capitvate to create content, but you can use other tools as well.

                   

                  The link to the recording makes more sense.

                   

                  Glad it  works!

                  • 6. Re: issues with playback in Adobe Connect 8
                    kjschermerhorn Community Member

                    I am unable to upload content now and have tried to access the Adobe support with no luck.

                     

                     

                     

                     

                     

                    Kelly Schermerhorn

                     

                    Questar III-Model Schools

                     

                    Office of School Improvement

                     

                    10 Empire State Blvd

                     

                    Castleton, NY 12033

                     

                    518-479-6847(D),518-479-3230 (F)

                     

                    Kelly.schermerhorn@questar.org <mailto:Kelly.schermerhorn@questar.org>

                     

                    www.questar.org <http://www.questar.org/

                    • 7. Re: issues with playback in Adobe Connect 8
                      Jorma@RealEyes MVP

                      Make sure you are still part of the Authors group, as that is the group that has rights to upload content to the server.