4 Replies Latest reply on Aug 17, 2012 3:00 PM by Jeff A Wright

Creative Cloud Download Issues

Jim_Usrey Aug 17, 2012 8:49 AM

I signed up for Creative Cloud. I Downloaded the App Manager and am trying to download the first app I need, Photoshop, but it keeps downloading, showing progress is well beyond 100% (245% the first time). I tried restarting my computer, I tried reinstalling the download manager, and have tried this 3 times now and get the same thing, over 100% downloaded with no end in sight.

I need to get this up and running quickly. Any ideas?

1. Re: Creative Cloud Download Issues

MichaelKazlow Aug 17, 2012 11:25 AM (in response to Jim_Usrey)

Moved to Adobe Creative Cloud
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2. Re: Creative Cloud Download Issues

Jeff A Wright Aug 17, 2012 12:36 PM (in response to MichaelKazlow)

Can you please try downloading the Photoshop trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop. Once downloaded and installed choose the License this Software option and enter the Adobe ID associated with your Creative Cloud subscription.

I would be curious if you end up having the same difficulties with other Adobe applications.
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3. Re: Creative Cloud Download Issues

Jim_Usrey Aug 17, 2012 1:21 PM (in response to Jeff A Wright)

Downloading the trial directly worked. Illustrator did the same thing so I
will need to download directly as well.

Flash and Dreamweaver downloaded successfully through the App Manager.
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4. Re: Creative Cloud Download Issues

Jeff A Wright Aug 17, 2012 3:00 PM (in response to Jim_Usrey)

Ok thank you. Do you receive any error messages at all? Which operating system are you using?
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