30 Replies Latest reply: Sep 1, 2012 12:23 AM by lmsamaze19 RSS

    CS2 Mac activating problem

    lmsamaze19 Community Member

      I use a Mac G4 OS Leopard. My hard disk died on me, and my applications were on that disk. I can't de-activate the CS on that HD. I have two other HDs on the computer, so I installed the CS on one of the extra HD but the problem is that I can't activate the CS on the extra HD. It says the serial and name don`t match. I have had my HD die on me one other time and I was able to install CS2 in a new HD and activate it, but I'm unable to activate it this time. The HD that died prompted me that the disk is not repairable so quickly save the date you need to save. I saved what I needed to, but that's all. I'm not sure I should try to re-format the HD that died and install the CS on that HD, because if it doesn't work I will have wasted a day on a useless HD. I hope someone out there can HELP.

        • 1. Re: CS2 Mac activating problem
          Jeff A Wright Employee Hosts

          Can you please provide the exact error message you receive when you try to install and use the software on the new hard drive?  Are you receiving this error when trying to open the software or when installing?

          • 2. Re: CS2 Mac activating problem
            lmsamaze19 Community Member

            Hi

            Installation went fine, but when I want to activated the softwares it says my name and serial does not  match I called the Adobe call center (which was probably in India) but all they tell me is the same the name and serial # don`t match....I must say they are real helpful and they don`t care of us who use older versions, they said support has ended for CS2. I have CS2

            installed on my laptop which I use at home if I need to work at home or change things at the clients, so I thought maybe because I cannot de-activate the software on the messed up HD it think that I have over installed the software...I don`t know I was thinking about it on the way to the studio this morning. By the way I am located in Japan so time wise we are abit off.

            I just opened the PS and it again tells me to activate it right away or in 30 days (grace period)

            but if I try again it probably would shut off. I will re-formate may messed up HD and see if it is usable then try to install the CS back to that HD. I will be doing that all day I suppose.

            I hope you have the solution. Thanks for responding it is good to know someone is trying to help.

            • 3. Re: CS2 Mac activating problem
              Jeff A Wright Employee Hosts

              You can check the validity of the serial number yourself by registering your software on http://www.adobe.com/.  If it is registered or registers correctly this can help you determine the validity of the serial number.

               

              If it is valid then you may have permssion issue.  What version of Mac OS 10.5 are you using?  It maybe permission related if the serial number is registered or registers successfully.

              • 4. Re: CS2 Mac activating problem
                lmsamaze19 Community Member

                Hi

                Thank you for asking . It just says that my name and serial # don`t match,

                illustrator does not even open this morning I tried PS and the activating

                page came on saying the usual thing that I have a 30 day grace period if I

                don`t activate right away.

                I know CS2 is old but it really is the best environment for my work and for

                the time being

                I want to keep it that way, at least for awhile still .

                I have this CS2 installed in my laptop also, is it maybe the software

                thinks I have installed it into to many computers, because the on on the

                messed up HD is not de-activated.

                So I am planning to re formate my messed up HD and see if it is still

                usable, but I am afraid it might only be temporarily and have to go through

                the whole process again.

                I really need help this is work and deadline don`t wait.

                 

                Thanks it is good to know Adobe cares cause your call centre was not

                helpful and brushed me off, and this was a international call cause I am

                located in Japan. The CS in english version so Adobe Japan said  they can`t

                help.

                 

                Laily

                • 5. Re: CS2 Mac activating problem
                  Jeff A Wright Employee Hosts

                  I would still be curious to discover if you can register the serial number or not?  Does it register successfully?

                  • 6. Re: CS2 Mac activating problem
                    lmsamaze19 Community Member

                    My  OS is 10.5.8

                     

                    On Sat, Aug 18, 2012 at 8:52 AM, Laily Mumtazi-Sims

                    • 7. Re: CS2 Mac activating problem
                      lmsamaze19 Community Member

                      I will try

                       

                      On Sat, Aug 18, 2012 at 8:55 AM, Laily Mumtazi-Sims

                      • 8. Re: CS2 Mac activating problem
                        lmsamaze19 Community Member

                        I went to check the serial number but it won`t work it says it is invalid

                        how can that be I have used this software for 4 years and have re-installed

                        a few times when the HD had to be re-formatted.

                         

                        On Sat, Aug 18, 2012 at 8:56 AM, Laily Mumtazi-Sims

                        • 9. Re: CS2 Mac activating problem
                          Jeff A Wright Employee Hosts

                          I am unsure Laily but if you are unable to register the serial number then I would agree that it is invalid as well.  Did you install using the disc previously or is it possible you had been provided a different installer when you initially installed it?  Either way though if you are unable to register under that serial number then you would not be able to install with that serial number either.

                          • 10. Re: CS2 Mac activating problem
                            lmsamaze19 Community Member

                            This is the CS2 I have been using for 4 years with no problem, I have had

                            to

                            re-install it a few times because of HD having to be re-formatted or have

                            gone dead.

                            I have not lend it to anyone and I am the only one who uses it. A few

                            months ago when I re-formatted my laptop I installed the CS2 and there was

                            no problem. A friend mentioned she had a  problem with her CS2 when she

                            tried it on her OS 10.5 so she used her HD with 10.4 (tiger) and it worked.

                            I suppose it is hard to pin point the problem. I re- formatted my HD that

                            had my CS2 which I could not de-activated before, i installed the CS2 and

                            installation goes smoothly then it prompts me with the window of the

                            options of activating the software. I was too scared so for the time being

                            I am on the 30 days grace period, at least till I get my deadlines out to

                            the clients. Also my CS2 is education can that be a problem.

                            • 11. Re: CS2 Mac activating problem
                              Jeff A Wright Employee Hosts

                              No the serial number for education versions should still be able to be registered.  Can you please private message me with the serial number and I will verify that you have identified the correct number and the serial number is invalid.

                               

                              If it is invalid though I am unsure what options are available as are current versions of our software require an Intel processor.

                              • 12. Re: CS2 Mac activating problem
                                lmsamaze19 Community Member

                                Jeff

                                 

                                I don`t think I registered this, is is possible to use it without

                                registering it? If I upgrade

                                to intel I will have to buy the CS again cause I don`t think I can upgrade

                                CS2 to CS5 or

                                CS6 if I am not mistaken. But for the time being I am very comfortable with

                                the work

                                environment with CS2. the serial number is <Removed by moderator>

                                *

                                *

                                I appreciate your help, and I just pray you can help me solve this for me.

                                *

                                *

                                Laily

                                *

                                • 13. Re: CS2 Mac activating problem
                                  Manish-Sharma Employee Hosts

                                  I have removed your serial number as it is not good to share it publicly however I have send the PM to Jeff with your serial number.

                                   

                                  he will definitely look into this and will help you.

                                  • 14. Re: CS2 Mac activating problem
                                    Jeff A Wright Employee Hosts

                                    Imsamaze19 Manish sent me over the serial number.  It does appear your CS2 serial number is valid.  If this is the case then you are likely looking at a permission issue which is affecting your ability to install.  It has been a long time since I have dealt with Creative Suite 2.  If you go to Library/Application Support/Adobe do you see an Adobe PCD and caps folder?  Also do you have any other Adobe software installed on this computer?

                                    • 15. Re: CS2 Mac activating problem
                                      lmsamaze19 Community Member

                                      I am located in Japan so it takes awhile to get back. I will go look at the application support.

                                      I only have the CS2 and the web applications that came with it. I will be back at work in 10 hours and check it out.

                                      • 16. Re: CS2 Mac activating problem
                                        lmsamaze19 Community Member

                                        Thanks, I am pretty naive aren`t I. I won`t know what to do with someone`s

                                        elses serial number... so i thought nothing of sending when told to do so.

                                        • 17. Re: CS2 Mac activating problem
                                          lmsamaze19 Community Member

                                          I only see Illustrator CS2 , Color, Fonts and update folder....in the

                                          Application Support....

                                           

                                          On Wed, Aug 22, 2012 at 10:30 PM, Laily Mumtazi-Sims <lailymumtazi@gmail.com

                                          • 18. Re: CS2 Mac activating problem
                                            Jeff A Wright Employee Hosts

                                            Imsamaze19 I am sorry if you were using Creative Suite 3 or later this is where the licensing information, hence your permission issue, would be located.  I would advise to either try a newly created Administrator account or possibly logging in as Root.  Please let me know if you need additional details on how to accomplish these steps.

                                            • 19. Re: CS2 Mac activating problem
                                              Jeff A Wright Employee Hosts

                                              You may also want to try deleting /Library/Preferences/Adobe Systems/Product_Licenses_120/ if you are able to locate that folder.  I found a very old document which referenced where the licensing information was stored for Creative Suite 2.

                                              • 20. Re: CS2 Mac activating problem
                                                lmsamaze19 Community Member

                                                I will try , deleting the preferences. I think I tried that that is the

                                                basic thing I was told to do if my software weren`t working too well. I

                                                will try again. Do I delete the preference in my user preference folder  or

                                                the preference folder n the HD?

                                                • 21. Re: CS2 Mac activating problem
                                                  lmsamaze19 Community Member

                                                  How do I  create a new Administrator account or log in as Root?

                                                   

                                                  On Sat, Aug 25, 2012 at 6:03 PM, Laily Mumtazi-Sims

                                                  • 22. Re: CS2 Mac activating problem
                                                    Jeff A Wright Employee Hosts

                                                    These links should help:

                                                     

                                                    Install or run Adobe applications in new user account | Mac OS X - http://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html

                                                    Enabling and using the "root" user in Mac OS X - http://support.apple.com/kb/HT1528?viewlocale=en_US&locale=en_US

                                                    • 23. Re: CS2 Mac activating problem
                                                      lmsamaze19 Community Member

                                                      Will try.

                                                      • 24. Re: CS2 Mac activating problem
                                                        lmsamaze19 Community Member

                                                        Jeff

                                                         

                                                        I just found out that I had CS installed in my 3rd HD which I used to store

                                                        may data

                                                        and this CS WORK it runs my name and on the startup page and does not

                                                        prompt me to

                                                        activate. So why does it give me trouble with the  other HD on the same

                                                        computer?

                                                        I am afraid that if this HD goes funny and I have to install the  CS on it

                                                        again it might

                                                        give me the same trouble. I will try with the root and the new

                                                        administrator as you had

                                                        suggested. Can it be that I  have the CS installed in one to many HDs?

                                                         

                                                         

                                                        On Sun, Aug 26, 2012 at 10:39 AM, Laily Mumtazi-Sims <lailymumtazi@gmail.com

                                                        • 25. Re: CS2 Mac activating problem
                                                          Jeff A Wright Employee Hosts

                                                          Imsamaze19 are you running the operating system off of this third hard drive as well?  Your exact setup is not clear to me.  It appears you have been booting your OS and applications from several different external drives?

                                                          • 26. Re: CS2 Mac activating problem
                                                            lmsamaze19 Community Member

                                                            I have three internal HDs with operating system 10.58  ( HD, DATA, and

                                                            EXTRA). I was using the HD as my operating system with the applications

                                                            when suddenly it went funny, I was able to save the work I was working on

                                                            so then I booted up on the EXTRA and this one did not have the CS 2

                                                            installed so when I installed it the problem came up. Then last week  when

                                                            I went into DATA I saw that I had CS 2 installed. So I started my computer

                                                            with the DATA and I was able to use the CS 2 which was already activated I

                                                            suppose, cause it did not prompt me and I was able to keep my deadlines. I

                                                            have not installed the CS 2 on the original HD that I had to re-formate

                                                            without de-activating the CS 2 on it.

                                                             

                                                            What am I doing wrong?

                                                            • 27. Re: CS2 Mac activating problem
                                                              Jeff A Wright Employee Hosts

                                                              And when you try to install CS2 on the drive which was reformated it gives you the invalid serial number error correct?  You have also tried logging in as root and the new user account?  Finally after you formated the drive what process did you use to restore your data?

                                                              • 28. Re: CS2 Mac activating problem
                                                                lmsamaze19 Community Member

                                                                I have not tried to install it on the reformated HD that had the CS 2

                                                                installed. I was wondering if I should get rid of the CS 2 on the EXTRA

                                                                where it prompts me to activated

                                                                and says that the name and serial # don`t match, before I try to install it

                                                                on the original HD where the CS 2 was installed before I had to reformat it.

                                                                • 29. Re: CS2 Mac activating problem
                                                                  Jeff A Wright Employee Hosts

                                                                  I am sorry Imsamaze19 but your setup is very confusing.  I also am unable to refer you to our support team to work with them directly due to the age of your product.

                                                                   

                                                                  Since you appear to have multiple hard drives, and the ability to store your files on all of these hard drives, then I would recommend we simplfy matters.  If you are facing issues with the serial number on one of your hard drive then please recover any files you need, format the hard drive, install your preferred operating system, and then reinstall CS2.  If you continue to face issues we can then focus on that one particular drive.

                                                                   

                                                                  Jumping from one hard drive to another is really making this thread very difficult to follow and is adding a lot to the complexity of trying to help you.  I do want to help you but we need to simplify matters a bit to make it easier for both of us.

                                                                  • 30. Re: CS2 Mac activating problem
                                                                    lmsamaze19 Community Member

                                                                    Because I learned that HD`s die on me suddenly, I have 2 extra HDs ready

                                                                    to switch to. Maybe I should just have one HD with the operating system,

                                                                    if anything goes wrong just reformat if and start all over again. I suppose

                                                                    trying to save time and have back up HDs with operating systems ready might

                                                                    cause problems in the long run like what I am having... I will reformat the

                                                                    one that the CS2

                                                                    prompts me each time and get ride of CS 2 and just leave the CS 2 off it.

                                                                     

                                                                    Thank you for all the help, and I think I learned a lot from this

                                                                    discussion and it is good to know ADOBE cares about their users like me who

                                                                    still use the older versions.