Unable to watch Facebook videos

[soboSR]

I've noticed over the last couple days I am unable to watch videos on Facebook.  I uninstalled and reinstalled Adobe Flash PLayer and it is now up to date- 11.3.300.271.  I'm using Mozilla (it is up to date as well) but have also had the issue while using IE.  Windoes 7 HP-.Firefox 14.0.1

Any feedback would be much appreicated

Thanks

[nave1996]

Try older versions of firefox and see if the problem disappears.

[pwillener]

"unable" means nothing to me; what exactly do you see instead of the expected Flash content?

[soboSR]

In Mozilla when I press play in Facebook I just get a black screen...not error message....just a black screen.

I just checked again and I can now view videos in Facebook through IE....not sure what changed there...

But I use Mozilla.....

Thanks for any insight

[chris.campbell]

Could you try temporarily disabling protected mode to see if that fixes the problem?  Please see one of the last solutions listed in this FAQ for details.

How do I troubleshoot Flash Player's protected mode for Firefox?

[soboSR]

Unfortunately that did not work....still getting a black screen....

[chris.campbell]

Ok, I'd recommend doing a clean install using the 11.4 release.  You might also want to try disabling hardware acceleration.

How do I do a clean install of Flash Player?

How do I disable or enable hardware acceleration?