OS X 10.8 & Captivate 6 - Won't Launch

[Guest]

Trying to launch Captivate 6 leaves me stuck on the fancy loading window. Never makes it past this point, I have to force quit. I have uninstalled & reinstalled already with no avail. This is a fresh install, I've never had Captivate of any version installed. I do have Illustrator and Photoshop, though. Need this running asap. Thanks in advance!

-- Alex

[Priyank Shrivastava.]

Hi Alex,

Can you please confirm me if it stuck on the green splash screen? Please try couple of steps and see if that helps.

At the top click on Go>Go to folder and type

~/Library and Press OK.

Check the Preferences>Adobe Captivate 6

Just rename this folder and try launch it once again. If that doesn't work. Then might be tried on a different user account.

Thanks

Priyank

[alvnchty67]

Hi,

The same issue is coming up for me on OSX 10.6.8

I have uninstalled and reinstalled the trial version of Captivate multiple times at this point, and it still hangs on the loading window and I have to force quit the app. I have also followed the steps above to rename the folder, but that hasn't solved my issue.

Please help!

Thanks,

Al

[Guest]

I don't know if this will work, but I had something similar when I was using the tial copy (but also ensure you have not exceeded the trial period).

I suspect there may be a window (asking if you want to register) waiting for a reply from you,  but not displaying. Try enter, or tab then enter and see if it continues to load.

Alternatively use ctr alt del then task manager (sorry I only know windows) and look if there are two Captivate processes running, then try end task or switch to,to get the one shown in the image to continue running.

Mike

[alvnchty67]

Thanks for the suggestions.

I checked the running processes, but there is only one Captivate process in the list. I just downloaded and activated the trial yesterday, so I still have 29 days remaining. The registration window appeared when I first installed Captivate, but I don't see it anywhere in the running processes. I also checked for unfamiliar processes, but I didn't see anything that wasn't running before I tried launching Captivate.

The state of the loading window is not changed by pressing enter or tab...I still only see the spinning beach ball that indicates a frozen program (as sits there using 100% CPU...).

Still, I'm really excited to try this out, so any other help is very much appreciated.

[alvnchty67]

Since I never received an answer/solution for this issue, I stopped trying to use Captivate 6 and uninstalled it from my machine. Since Captivate 7 was recently released, I decided to try installing the newer version, but I am running into the same issues:

1. Installed Captivate successfully on my Mac running 10.6.8
2. Tried to launch Captivate, it is perpetually stuck on the "Loading..." screen
3. Repeated the same troubleshooting processes in post #3 and received the exact same results as I described in post #4.

I'd also like to note that I tried installing this on my home PC running Windows 7 and had no issues at all getting this to work. It seems that the issue is strictly a problem with my mac (using Captivate on my home PC is not an option).

I work as a training developer and Captivate is something that I think would be very useful. Can someone from Adobe please, please, help me with this? So far, I have received very little assistance and the complete lack of support from Adobe is extremely frustrating.

Thanks.