Adobe Flashplayer 11 ActiveX error 1603

Report · Aug 20, 2012

Hi Guys,

I've been having lots of issue deploying variants of Flash Player 11 ActiveX via Symantec Altiris NS. I get error 1603 and 1722. OS is Windows 7 SP1 (x64)

Here are the logs (system32):

=O====== M/11.3.300.271 2012-08-20+21-16-59.436 ========
0000 00000010 "C:\Windows\TEMP\{9099D02A-321E-4D69-B05D-4D87448BF631}\InstallFlashPlayer.exe" -force -uninstall
0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0002 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0003 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0004 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0005 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0006 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0007 00001021
0008 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0009 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0010 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0011 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0012 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2
0013 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
0014 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0015 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0016 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0017 00001018
0018 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0019 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0020 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0021 00001019
0022 00001020
0023 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0024 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0025 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0026 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0027 00001021
0028 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0029 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0030 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
0031 00001048
0032 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0033 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0034 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0035 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2
0036 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
0037 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0038 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0039 00001036 Software\Opera Software/Last CommandLine 2
0040 00001036 Software\Opera Software/Last CommandLine 2
0041 00001036 Software\Opera Software/Plugin Path 2
0042 00001036 Software\Opera Software/Plugin Path 2
=X====== M/11.3.300.271 2012-08-20+21-16-59.701 ========

=O====== M/11.3.300.271 2012-08-20+21-17-03.932 ========
0000 00000010 "C:\Windows\TEMP\{9D05AB1A-5B19-42D1-8842-45426E720E8C}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 2 -au 4294967295
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0005 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_271.ocx
0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.exe
0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.dll
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/11.3.300.271 2012-08-20+21-17-04.619 ========

And syswow64:

=O====== M/11.3.300.271 2012-08-20+21-16-58.202 ========
0000 00000010 "C:\Program Files (x86)\Altiris\Altiris Agent\Software Delivery\{0AF0326D-3FAF-46BC-A099-3B7535182741}\cache\uninstall_flash_player.exe" -force -uninstall
0001 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0002 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0003 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0004 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0005 00001021
0006 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0007 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0008 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0009 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0010 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2
0011 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0012 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0013 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0014 00001018
0015 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0016 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0017 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0018 00001019
0019 00001020
0020 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0021 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0022 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0023 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0024 00001021
0025 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0026 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0027 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2
0028 00001048
0029 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0030 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0031 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0032 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2
0033 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2
0034 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0035 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0036 00001036 Software\Opera Software/Last CommandLine 2
0037 00001036 Software\Opera Software/Last CommandLine 2
0038 00001036 Software\Opera Software/Plugin Path 2
0039 00001036 Software\Opera Software/Plugin Path 2
0040 00000011 1
=X====== M/11.3.300.271 2012-08-20+21-16-59.763 ========

=O====== M/11.3.300.271 2012-08-20+21-17-03.463 ========
0000 00000010 "C:\Windows\TEMP\InstallAX.exe" -install -msi
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 00000011 1
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_271.ocx
0007 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_271_ActiveX.exe
0008 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_271_ActiveX.dll
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0011 00001031 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe:5
=X====== M/11.3.300.271 2012-08-20+21-17-05.274 ========

Thanks in advance

Report · Aug 21, 2012

Do you encounter any issues if you deploy by hand? This is the first time I've seen the installer fail with the FlashPlayerUpdateService.exe, can you tell if this service is currently running when the installer is launched?

Report · Aug 21, 2012

Most of the time it installs successfully when installing it manually. But, I have noticed error 1722 is coming a lot more now. The FlashPlayerUpdateService.exe still resides in the c:\windows\syswow64\macromed\flash directory after running uninstall_flash_player.exe.

Report · Aug 22, 2012

Can you verify that you have the latest uninstaller? If you're using an older version, it won't know about the service exe.

http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

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Adobe Flashplayer 11 ActiveX error 1603