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I've downloaded the CS6 trial of Adobe Photoshop, both direct and through Adobe Download Manager. Download works fine, but I cannot open the Installer (install.app)
It always crashes, without fail
This is on Mac OS X 10.7.4. I've previously had CS4 installed, but I've removed that completely using Adobe CS Cleaner tool. Also went through and removed *any* Adobe-related files in all my Library folders.
Also attempted to install under a brand new user account, no luck.
Any ideas?
Here's one of my crash logs:
Process: Install [58779] Path: /Volumes/VOLUME/*/Install.app/Contents/MacOS/Install Identifier: com.adobe.PDApp.setup Version: 6.0.335.0 (6.0.335.0) Code Type: X86 (Native) Parent Process: launchd [166] Date/Time: 2012-08-18 21:04:47.645 +1000 OS Version: Mac OS X 10.7.4 (11E53) Report Version: 9 Crashed Thread: 0 Exception Type: EXC_BAD_ACCESS (SIGBUS) Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000 VM Regions Near 0: --> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Volumes/VOLUME/*/Install.app/Contents/MacOS/Install __TEXT 0000000000001000-000000000002c000 [ 172K] r-x/rwx SM=COW /Volumes/VOLUME/*/Install.app/Contents/MacOS/Install Thread 0 Crashed: 0 ??? 0000000000 0 + 0 1 libsystem_kernel.dylib 0x95dc9ef3 mig_get_reply_port + 12 2 libsystem_kernel.dylib 0x95dbdb33 mach_vm_protect + 120 3 ??? 0x00036442 0 + 222274 4 ??? 0x00035b9b 0 + 220059 5 ??? 0x00035cb9 0 + 220345 6 dyld 0x8fe43093 dyld::registerAddCallback(void (*)(mach_header const*, long)) + 109 7 libdyld.dylib 0x90f13078 _dyld_register_func_for_add_image + 74 8 ??? 0x00035a89 0 + 219785 9 ??? 0x0003404f 0 + 213071 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0xbffffb4c ecx: 0x00000000 edx: 0x00000d07 edi: 0x00000000 esi: 0xac5991bc ebp: 0xbffffa88 esp: 0xbffffa7c ss: 0x00000023 efl: 0x00010282 eip: 0x00000000 cs: 0x0000001b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0x00000000 Logical CPU: 1 Binary Images: 0x1000 - 0x2bffb +com.adobe.PDApp.setup (6.0.335.0 - 6.0.335.0) /Volumes/VOLUME/*/Install.app/Contents/MacOS/Install 0x8fe40000 - 0x8fe72aa7 dyld (195.6 - ???) <3A866A34-4CDD-35A4-B26E-F145B05F3644> /usr/lib/dyld 0x90016000 - 0x90024fff com.apple.opengl (1.7.7 - 1.7.7) <2D362F15-5EA6-37B6-9BCB-58F2C599ACDA> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL 0x90025000 - 0x90062ff7 libcups.2.dylib (2.9.0 - compatibility 2.0.0) <1C757924-4E54-3522-A885-99795EA10228> /usr/lib/libcups.2.dylib 0x90b19000 - 0x90b22fff libc++abi.dylib (14.0.0 - compatibility 1.0.0) /usr/lib/libc++abi.dylib 0x90b23000 - 0x90b92fff com.apple.Heimdal (2.2 - 2.0) <2E1B8779-36D4-3C62-A67E-0034D77D7707> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal 0x90c00000 - 0x90c06ffb com.apple.print.framework.Print (7.4 - 247.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print 0x90d6b000 - 0x90d6bfff com.apple.Carbon (153 - 153) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x90e03000 - 0x90e55ff7 libFontRegistry.dylib (??? - ???) <96E9602C-DFD3-3021-8090-60228CC80D26> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib 0x90eac000 - 0x90f11ff7 libvDSP.dylib (325.4.0 - compatibility 1.0.0) <4B4B32D2-4F66-3B0D-BD61-FA8429FF8507> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib 0x90f12000 - 0x90f14ff7 libdyld.dylib (195.5.0 - compatibility 1.0.0) <52F7B44C-1B43-3B7B-9C9E-6410D8682935> /usr/lib/system/libdyld.dylib 0x91019000 - 0x91041ff7 libxslt.1.dylib (3.24.0 - compatibility 3.0.0) /usr/lib/libxslt.1.dylib 0x91042000 - 0x9104dffc com.apple.NetAuth (3.1 - 3.1) /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth 0x91085000 - 0x9108affd libGFXShared.dylib (??? - ???) <1CA9B41B-2C61-38F8-ABAC-1D5511478F5C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib 0x9108b000 - 0x910edffb com.apple.datadetectorscore (3.0 - 179.4) <3A418498-C189-37A1-9B86-F0ECB33AD91C> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore 0x91232000 - 0x912b9fff com.apple.print.framework.PrintCore (7.1 - 366.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 0x91386000 - 0x91396fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis 0x9178c000 - 0x9178cff0 com.apple.ApplicationServices (41 - 41) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x9178d000 - 0x918abfec com.apple.vImage (5.1 - 5.1) <7757F253-B281-3612-89D4-F2B04061CBE1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage 0x91987000 - 0x91987fff libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <7EFAD88C-AFBC-3D48-BE14-60B8EACC68D7> /usr/lib/system/libdnsinfo.dylib 0x91988000 - 0x91a1eff7 com.apple.LaunchServices (480.33 - 480.33) <5A4BF529-391E-3987-940E-287ACE56078A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices 0x91a1f000 - 0x91a3bffc libPng.dylib (??? - ???) <75F41C08-E187-354C-8115-79387F57FC2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib 0x91a3c000 - 0x91a8cff8 libTIFF.dylib (??? - ???) <4DC2025D-15E7-35CA-B7C5-9F73B26C8B53> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib 0x91ab1000 - 0x91ab4ffb com.apple.help (1.3.2 - 42) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help 0x91ab5000 - 0x91af5ff7 libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib 0x91af6000 - 0x91b25ff7 libsystem_info.dylib (??? - ???) <37640811-445B-3BB7-9934-A7C99848250D> /usr/lib/system/libsystem_info.dylib 0x91b26000 - 0x91b29ffd libCoreVMClient.dylib (??? - ???) <361CCFAF-8565-383F-915F-0B059C793E42> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib 0x91b2a000 - 0x91b73ff7 libGLU.dylib (??? - ???) <5EE0B644-FAD6-3E3C-A380-9B0CDA0B6432> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib 0x91b74000 - 0x91bb0ffa libGLImage.dylib (??? - ???) <504E7865-571E-38B4-A84A-D7B513AC84F5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib 0x91bb1000 - 0x91bb9ff3 libunwind.dylib (30.0.0 - compatibility 1.0.0) /usr/lib/system/libunwind.dylib 0x91bba000 - 0x91bbafff com.apple.Cocoa (6.6 - ???) <5FAFE73E-6AF5-3D09-9191-0BDC8C6875CB> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x91bfd000 - 0x91c05ff3 liblaunch.dylib (392.38.0 - compatibility 1.0.0) /usr/lib/system/liblaunch.dylib 0x91d5e000 - 0x91d62fff libGIF.dylib (??? - ???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x91d63000 - 0x91dd9fff com.apple.Metadata (10.7.0 - 627.32) <650EE880-1488-3DC6-963B-F3D6E043FFDC> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata 0x91dda000 - 0x91eeafe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <34E1E3CC-7B6A-3B37-8D07-1258D11E16CB> /usr/lib/libsqlite3.dylib 0x91f1d000 - 0x91f85ff7 libc++.1.dylib (28.1.0 - compatibility 1.0.0) /usr/lib/libc++.1.dylib 0x920b5000 - 0x920d7ff8 com.apple.PerformanceAnalysis (1.11 - 11) <453463FF-7C42-3526-8C96-A9971EE07154> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis 0x920d8000 - 0x9239bfff com.apple.security (7.0 - 55148.1) <77754898-4FCD-3CA3-9339-F1058C852806> /System/Library/Frameworks/Security.framework/Versions/A/Security 0x923c8000 - 0x923caffb libRadiance.dylib (??? - ???) <4721057E-5A1F-3083-911B-200ED1CE7678> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib 0x923cb000 - 0x926cdfff com.apple.CoreServices.CarbonCore (960.24 - 960.24) <9692D838-85A5-32C1-B7FB-7C141FFC2557> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore 0x927cf000 - 0x92843fff com.apple.CoreSymbolication (2.2 - 73.2) /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication 0x92848000 - 0x9284fffd com.apple.NetFS (4.0 - 4.0) /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS 0x92850000 - 0x92858ff5 libcopyfile.dylib (85.1.0 - compatibility 1.0.0) /usr/lib/system/libcopyfile.dylib 0x92859000 - 0x92968fff com.apple.DesktopServices (1.6.3 - 1.6.3) <18CAAA9E-7065-3FF7-ACFE-CDB60E5426A2> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv 0x92a99000 - 0x9352eff6 com.apple.AppKit (6.7.3 - 1138.47) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x93c62000 - 0x93c6dffe libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) /usr/lib/libbz2.1.0.dylib 0x93cc5000 - 0x93d40ffb com.apple.ApplicationServices.ATS (317.11.0 - ???) <42238C8B-C93F-3369-A500-EC0F10EB2C80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS 0x93e8e000 - 0x93ebcff7 com.apple.DictionaryServices (1.2.1 - 158.2) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices 0x93ebd000 - 0x947e759b com.apple.CoreGraphics (1.600.0 - ???) <62026E0C-E30F-3FF0-B0F6-6A2D270B20BF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics 0x947e8000 - 0x947e8fff com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib 0x947f7000 - 0x948c2fff libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <52421B00-79C8-3727-94DE-62F6820B9C31> /usr/lib/system/libsystem_c.dylib 0x948c3000 - 0x948cefff libkxld.dylib (??? - ???) /usr/lib/system/libkxld.dylib 0x948d1000 - 0x94994fff com.apple.CoreServices.OSServices (478.46 - 478.46) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices 0x94a04000 - 0x94a08ffa libcache.dylib (47.0.0 - compatibility 1.0.0) <56256537-6538-3522-BCB6-2C79DA6AC8CD> /usr/lib/system/libcache.dylib 0x94ac6000 - 0x94b1ffff com.apple.HIServices (1.21 - ???) <5F4D3797-32E2-3709-85F4-4B56515A17D7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices 0x94b24000 - 0x94b47fff com.apple.CoreVideo (1.7 - 70.3) <4234C11C-E8E9-309A-9465-27D6D7458895> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo 0x94b98000 - 0x94c88ff1 libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib 0x94c89000 - 0x94cd1ff7 com.apple.SystemConfiguration (1.11.3 - 1.11) <68B92FEA-F754-3E7E-B5E6-D512E26144E7> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration 0x94cd2000 - 0x94e24fff com.apple.audio.toolbox.AudioToolbox (1.7.2 - 1.7.2) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox 0x94e25000 - 0x94e68ffd libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <6B35F203-5D72-335A-A4BC-CC89FEC0E14F> /usr/lib/system/libcommonCrypto.dylib 0x94e69000 - 0x94f29ffb com.apple.ColorSync (4.7.4 - 4.7.4) <0A68AF35-15DF-3A0A-9B17-70CE2A106A6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync 0x94f2a000 - 0x95406ff6 libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib 0x95407000 - 0x954ffff7 libFontParser.dylib (??? - ???) <1A0DA421-62B2-3AA7-9F62-0E01C1887D09> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib 0x95500000 - 0x95501ff7 libquarantine.dylib (36.6.0 - compatibility 1.0.0) <600909D9-BD75-386E-8D3E-7CBD29079DF3> /usr/lib/system/libquarantine.dylib 0x95502000 - 0x9558ffe7 libvMisc.dylib (325.4.0 - compatibility 1.0.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib 0x9566b000 - 0x9566fffd IOSurface (??? - ???) /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface 0x956a3000 - 0x956d9ff7 com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE 0x956da000 - 0x9573efff com.apple.framework.IOKit (2.0 - ???) <88D60E59-430D-35B8-B1E9-F5138301AEF9> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x9574a000 - 0x95757fff libGL.dylib (??? - ???) <30E6DED6-0213-3A3B-B2B3-310E33301CCB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib 0x95768000 - 0x95776fff libdispatch.dylib (187.9.0 - compatibility 1.0.0) <2F918480-12C8-3F22-9B1A-9B2D76F6F4F5> /usr/lib/system/libdispatch.dylib 0x95abe000 - 0x95b20ff3 libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib 0x95b4f000 - 0x95c32ff7 libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) /usr/lib/libcrypto.0.9.8.dylib 0x95c86000 - 0x95db2ff9 com.apple.CFNetwork (520.4.3 - 520.4.3) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x95db3000 - 0x95dd1ff7 libsystem_kernel.dylib (1699.26.8 - compatibility 1.0.0) <3705DE40-E00F-3E37-ADB0-D4AE5F9950F5> /usr/lib/system/libsystem_kernel.dylib 0x95dd2000 - 0x95de0ff7 libxar-nossl.dylib (??? - ???) <5BF4DA8E-C319-354A-967E-A0C725DC8BA3> /usr/lib/libxar-nossl.dylib 0x95de1000 - 0x96256ff7 FaceCoreLight (1.4.7 - compatibility 1.0.0) <3E2BF587-5168-3FC5-9D8D-183A9C7C1DED> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight 0x96257000 - 0x9625eff9 libsystem_dnssd.dylib (??? - ???) /usr/lib/system/libsystem_dnssd.dylib 0x9625f000 - 0x96260ffd libCVMSPluginSupport.dylib (??? - ???) <22B85645-AA98-372B-BB55-55DCCF0EC716> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib 0x96261000 - 0x96459ff7 com.apple.CoreData (104.1 - 358.14) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData 0x9645a000 - 0x964b8fff com.apple.coreui (1.2.2 - 165.10) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI 0x96767000 - 0x96a71ff3 com.apple.Foundation (6.7.2 - 833.25) <4C52ED74-A1FD-3087-A2E1-035AB3CF9610> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x96a72000 - 0x96a78ffd com.apple.CommerceCore (1.0 - 17) /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore 0x96a79000 - 0x96a87fff libz.1.dylib (1.2.5 - compatibility 1.0.0) /usr/lib/libz.1.dylib 0x96ad5000 - 0x96c89ff3 libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <6AD14A51-AEA8-3732-B07B-DEA37577E13A> /usr/lib/libicucore.A.dylib 0x96fa5000 - 0x96fa5fff com.apple.audio.units.AudioUnit (1.7.2 - 1.7.2) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 0x97015000 - 0x9703aff9 libJPEG.dylib (??? 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Not from the support chat, I didn't bother noting done any ID. Doesn't
really matter, I ended up wiping my drive and clean installing Mountain
Lion 10.8.0. CS6 trial worked then - I guess confirming that there was some
conflict on my computer OS (was two years old, probably hundreds of
installations had left it in a mess) -- sorry couldn't pin the cause down
for future users
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How far are you getting into the install process? Does it crash while initializing the Installer or after the install process begins? I would recommend reviewing Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html as it provides guidance on the installation logs you will need to review to resolve this difficulty.
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Hey there, it crashes each time I open Install.app, as soon as I open it. Program doesn't even appear in the dock momentarily.
Log has no fatal errors as described in the doc you linked?
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Did you also do a search on Error within the installation log? If you are unable to even initiate the installer then you may need to review the PDApp.log file also referenced in the document linked to message #1.
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Hey Jeff, yes unfortunately I am unable to even get the installer open.
There is no PDApp.log as described by the doc you linked, doesn't seem to
get to the point where that is created...
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Are you installing from a DVD? If so can you please try copying the install files to your desktop to see if you receive any disc errors.
Without having the PDApp.log file available then the next steps would be to perform general troubleshooting steps. Troubleshoot system errors, freezes | Mac OS 10.x | Adobe software - http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html is a good guide regarding general steps which will resolve most software issues.
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No, it's a download, downloaded both directly and through the Download
Assistant. Tried both CS6 Photoshop and CS6 Design & Web, both same issue.
Copied files out of DMG on to desktop, same problem
Almost all of those troubleshooting steps were inapplicable, but I tried
those that were, including verifying disc permissions, ensuring all
preferences/library files were removed. Really the only step next would be
to wipe entire hard drive and install again, but really not happy to that.
Does CS4 have a different type of installer? Perhaps I could install that
instead?
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A-cusomer132332 no the Creative Suite 4 installer utilizes the same technology. The error messaging though is less verbose than what is offered in Creative Suite 6.
At this point I would recommend contacting our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
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Thanks Jeff, I'll give the chat support a try.
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Ha, you were certainly a lot more help than the live support chat Jeff,
thanks though. They just told me to reinstall as a new user and as I'd
already done that, he said to contact 'Mac' for more details...
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a-customer132332 do you have a case number which I can reference regarding your interaction with our chat support team?
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Not from the support chat, I didn't bother noting done any ID. Doesn't
really matter, I ended up wiping my drive and clean installing Mountain
Lion 10.8.0. CS6 trial worked then - I guess confirming that there was some
conflict on my computer OS (was two years old, probably hundreds of
installations had left it in a mess) -- sorry couldn't pin the cause down
for future users
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Ok thank you very much for the update a-customer132332.