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Adobe Photoshop CS6 Trial - Install.app crashes (Mac OS X 10.7.4)

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Aug 19, 2012 Aug 19, 2012

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I've downloaded the CS6 trial of Adobe Photoshop, both direct and through Adobe Download Manager. Download works fine, but I cannot open the Installer (install.app)

It always crashes, without fail

This is on Mac OS X 10.7.4. I've previously had CS4 installed, but I've removed that completely using Adobe CS Cleaner tool. Also went through and removed *any* Adobe-related files in all my Library folders.

Also attempted to install under a brand new user account, no luck.

Any ideas?

Here's one of my crash logs:

Process:         Install [58779] Path:            /Volumes/VOLUME/*/Install.app/Contents/MacOS/Install Identifier:      com.adobe.PDApp.setup Version:         6.0.335.0 (6.0.335.0) Code Type:       X86 (Native) Parent Process:  launchd [166]  Date/Time:       2012-08-18 21:04:47.645 +1000 OS Version:      Mac OS X 10.7.4 (11E53) Report Version:  9  Crashed Thread:  0  Exception Type:  EXC_BAD_ACCESS (SIGBUS) Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000  VM Regions Near 0: --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Volumes/VOLUME/*/Install.app/Contents/MacOS/Install     __TEXT                 0000000000001000-000000000002c000 [  172K] r-x/rwx SM=COW  /Volumes/VOLUME/*/Install.app/Contents/MacOS/Install  Thread 0 Crashed: 0   ???                                0000000000 0 + 0 1   libsystem_kernel.dylib             0x95dc9ef3 mig_get_reply_port + 12 2   libsystem_kernel.dylib             0x95dbdb33 mach_vm_protect + 120 3   ???                                0x00036442 0 + 222274 4   ???                                0x00035b9b 0 + 220059 5   ???                                0x00035cb9 0 + 220345 6   dyld                               0x8fe43093 dyld::registerAddCallback(void (*)(mach_header const*, long)) + 109 7   libdyld.dylib                      0x90f13078 _dyld_register_func_for_add_image + 74 8   ???                                0x00035a89 0 + 219785 9   ???                                0x0003404f 0 + 213071  Thread 0 crashed with X86 Thread State (32-bit):   eax: 0x00000000  ebx: 0xbffffb4c  ecx: 0x00000000  edx: 0x00000d07   edi: 0x00000000  esi: 0xac5991bc  ebp: 0xbffffa88  esp: 0xbffffa7c    ss: 0x00000023  efl: 0x00010282  eip: 0x00000000   cs: 0x0000001b    ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f   cr2: 0x00000000 Logical CPU: 1  Binary Images:     0x1000 -    0x2bffb +com.adobe.PDApp.setup (6.0.335.0 - 6.0.335.0)  /Volumes/VOLUME/*/Install.app/Contents/MacOS/Install 0x8fe40000 - 0x8fe72aa7  dyld (195.6 - ???) <3A866A34-4CDD-35A4-B26E-F145B05F3644> /usr/lib/dyld 0x90016000 - 0x90024fff  com.apple.opengl (1.7.7 - 1.7.7) <2D362F15-5EA6-37B6-9BCB-58F2C599ACDA> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL 0x90025000 - 0x90062ff7  libcups.2.dylib (2.9.0 - compatibility 2.0.0) <1C757924-4E54-3522-A885-99795EA10228> /usr/lib/libcups.2.dylib 0x90b19000 - 0x90b22fff  libc++abi.dylib (14.0.0 - compatibility 1.0.0)  /usr/lib/libc++abi.dylib 0x90b23000 - 0x90b92fff  com.apple.Heimdal (2.2 - 2.0) <2E1B8779-36D4-3C62-A67E-0034D77D7707> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal 0x90c00000 - 0x90c06ffb  com.apple.print.framework.Print (7.4 - 247.3)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print 0x90d6b000 - 0x90d6bfff  com.apple.Carbon (153 - 153)  /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x90e03000 - 0x90e55ff7  libFontRegistry.dylib (??? - ???) <96E9602C-DFD3-3021-8090-60228CC80D26> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib 0x90eac000 - 0x90f11ff7  libvDSP.dylib (325.4.0 - compatibility 1.0.0) <4B4B32D2-4F66-3B0D-BD61-FA8429FF8507> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib 0x90f12000 - 0x90f14ff7  libdyld.dylib (195.5.0 - compatibility 1.0.0) <52F7B44C-1B43-3B7B-9C9E-6410D8682935> /usr/lib/system/libdyld.dylib 0x91019000 - 0x91041ff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0)  /usr/lib/libxslt.1.dylib 0x91042000 - 0x9104dffc  com.apple.NetAuth (3.1 - 3.1)  /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth 0x91085000 - 0x9108affd  libGFXShared.dylib (??? - ???) <1CA9B41B-2C61-38F8-ABAC-1D5511478F5C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib 0x9108b000 - 0x910edffb  com.apple.datadetectorscore (3.0 - 179.4) <3A418498-C189-37A1-9B86-F0ECB33AD91C> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore 0x91232000 - 0x912b9fff  com.apple.print.framework.PrintCore (7.1 - 366.3)  /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 0x91386000 - 0x91396fff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis 0x9178c000 - 0x9178cff0  com.apple.ApplicationServices (41 - 41)  /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x9178d000 - 0x918abfec  com.apple.vImage (5.1 - 5.1) <7757F253-B281-3612-89D4-F2B04061CBE1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage 0x91987000 - 0x91987fff  libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <7EFAD88C-AFBC-3D48-BE14-60B8EACC68D7> /usr/lib/system/libdnsinfo.dylib 0x91988000 - 0x91a1eff7  com.apple.LaunchServices (480.33 - 480.33) <5A4BF529-391E-3987-940E-287ACE56078A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices 0x91a1f000 - 0x91a3bffc  libPng.dylib (??? - ???) <75F41C08-E187-354C-8115-79387F57FC2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib 0x91a3c000 - 0x91a8cff8  libTIFF.dylib (??? - ???) <4DC2025D-15E7-35CA-B7C5-9F73B26C8B53> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib 0x91ab1000 - 0x91ab4ffb  com.apple.help (1.3.2 - 42)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help 0x91ab5000 - 0x91af5ff7  libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib 0x91af6000 - 0x91b25ff7  libsystem_info.dylib (??? - ???) <37640811-445B-3BB7-9934-A7C99848250D> /usr/lib/system/libsystem_info.dylib 0x91b26000 - 0x91b29ffd  libCoreVMClient.dylib (??? - ???) <361CCFAF-8565-383F-915F-0B059C793E42> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib 0x91b2a000 - 0x91b73ff7  libGLU.dylib (??? - ???) <5EE0B644-FAD6-3E3C-A380-9B0CDA0B6432> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib 0x91b74000 - 0x91bb0ffa  libGLImage.dylib (??? - ???) <504E7865-571E-38B4-A84A-D7B513AC84F5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib 0x91bb1000 - 0x91bb9ff3  libunwind.dylib (30.0.0 - compatibility 1.0.0)  /usr/lib/system/libunwind.dylib 0x91bba000 - 0x91bbafff  com.apple.Cocoa (6.6 - ???) <5FAFE73E-6AF5-3D09-9191-0BDC8C6875CB> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x91bfd000 - 0x91c05ff3  liblaunch.dylib (392.38.0 - compatibility 1.0.0)  /usr/lib/system/liblaunch.dylib 0x91d5e000 - 0x91d62fff  libGIF.dylib (??? - ???)  /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x91d63000 - 0x91dd9fff  com.apple.Metadata (10.7.0 - 627.32) <650EE880-1488-3DC6-963B-F3D6E043FFDC> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata 0x91dda000 - 0x91eeafe7  libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <34E1E3CC-7B6A-3B37-8D07-1258D11E16CB> /usr/lib/libsqlite3.dylib 0x91f1d000 - 0x91f85ff7  libc++.1.dylib (28.1.0 - compatibility 1.0.0)  /usr/lib/libc++.1.dylib 0x920b5000 - 0x920d7ff8  com.apple.PerformanceAnalysis (1.11 - 11) <453463FF-7C42-3526-8C96-A9971EE07154> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis 0x920d8000 - 0x9239bfff  com.apple.security (7.0 - 55148.1) <77754898-4FCD-3CA3-9339-F1058C852806> /System/Library/Frameworks/Security.framework/Versions/A/Security 0x923c8000 - 0x923caffb  libRadiance.dylib (??? - ???) <4721057E-5A1F-3083-911B-200ED1CE7678> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib 0x923cb000 - 0x926cdfff  com.apple.CoreServices.CarbonCore (960.24 - 960.24) <9692D838-85A5-32C1-B7FB-7C141FFC2557> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore 0x927cf000 - 0x92843fff  com.apple.CoreSymbolication (2.2 - 73.2)  /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication 0x92848000 - 0x9284fffd  com.apple.NetFS (4.0 - 4.0)  /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS 0x92850000 - 0x92858ff5  libcopyfile.dylib (85.1.0 - compatibility 1.0.0)  /usr/lib/system/libcopyfile.dylib 0x92859000 - 0x92968fff  com.apple.DesktopServices (1.6.3 - 1.6.3) <18CAAA9E-7065-3FF7-ACFE-CDB60E5426A2> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv 0x92a99000 - 0x9352eff6  com.apple.AppKit (6.7.3 - 1138.47)  /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x93c62000 - 0x93c6dffe  libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0)  /usr/lib/libbz2.1.0.dylib 0x93cc5000 - 0x93d40ffb  com.apple.ApplicationServices.ATS (317.11.0 - ???) <42238C8B-C93F-3369-A500-EC0F10EB2C80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS 0x93e8e000 - 0x93ebcff7  com.apple.DictionaryServices (1.2.1 - 158.2)  /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices 0x93ebd000 - 0x947e759b  com.apple.CoreGraphics (1.600.0 - ???) <62026E0C-E30F-3FF0-B0F6-6A2D270B20BF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics 0x947e8000 - 0x947e8fff  com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib 0x947f7000 - 0x948c2fff  libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <52421B00-79C8-3727-94DE-62F6820B9C31> /usr/lib/system/libsystem_c.dylib 0x948c3000 - 0x948cefff  libkxld.dylib (??? - ???)  /usr/lib/system/libkxld.dylib 0x948d1000 - 0x94994fff  com.apple.CoreServices.OSServices (478.46 - 478.46)  /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices 0x94a04000 - 0x94a08ffa  libcache.dylib (47.0.0 - compatibility 1.0.0) <56256537-6538-3522-BCB6-2C79DA6AC8CD> /usr/lib/system/libcache.dylib 0x94ac6000 - 0x94b1ffff  com.apple.HIServices (1.21 - ???) <5F4D3797-32E2-3709-85F4-4B56515A17D7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices 0x94b24000 - 0x94b47fff  com.apple.CoreVideo (1.7 - 70.3) <4234C11C-E8E9-309A-9465-27D6D7458895> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo 0x94b98000 - 0x94c88ff1  libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib 0x94c89000 - 0x94cd1ff7  com.apple.SystemConfiguration (1.11.3 - 1.11) <68B92FEA-F754-3E7E-B5E6-D512E26144E7> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration 0x94cd2000 - 0x94e24fff  com.apple.audio.toolbox.AudioToolbox (1.7.2 - 1.7.2)  /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox 0x94e25000 - 0x94e68ffd  libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <6B35F203-5D72-335A-A4BC-CC89FEC0E14F> /usr/lib/system/libcommonCrypto.dylib 0x94e69000 - 0x94f29ffb  com.apple.ColorSync (4.7.4 - 4.7.4) <0A68AF35-15DF-3A0A-9B17-70CE2A106A6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync 0x94f2a000 - 0x95406ff6  libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib 0x95407000 - 0x954ffff7  libFontParser.dylib (??? - ???) <1A0DA421-62B2-3AA7-9F62-0E01C1887D09> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib 0x95500000 - 0x95501ff7  libquarantine.dylib (36.6.0 - compatibility 1.0.0) <600909D9-BD75-386E-8D3E-7CBD29079DF3> /usr/lib/system/libquarantine.dylib 0x95502000 - 0x9558ffe7  libvMisc.dylib (325.4.0 - compatibility 1.0.0)  /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib 0x9566b000 - 0x9566fffd  IOSurface (??? - ???)  /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface 0x956a3000 - 0x956d9ff7  com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE 0x956da000 - 0x9573efff  com.apple.framework.IOKit (2.0 - ???) <88D60E59-430D-35B8-B1E9-F5138301AEF9> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x9574a000 - 0x95757fff  libGL.dylib (??? - ???) <30E6DED6-0213-3A3B-B2B3-310E33301CCB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib 0x95768000 - 0x95776fff  libdispatch.dylib (187.9.0 - compatibility 1.0.0) <2F918480-12C8-3F22-9B1A-9B2D76F6F4F5> /usr/lib/system/libdispatch.dylib 0x95abe000 - 0x95b20ff3  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib 0x95b4f000 - 0x95c32ff7  libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8)  /usr/lib/libcrypto.0.9.8.dylib 0x95c86000 - 0x95db2ff9  com.apple.CFNetwork (520.4.3 - 520.4.3)  /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x95db3000 - 0x95dd1ff7  libsystem_kernel.dylib (1699.26.8 - compatibility 1.0.0) <3705DE40-E00F-3E37-ADB0-D4AE5F9950F5> /usr/lib/system/libsystem_kernel.dylib 0x95dd2000 - 0x95de0ff7  libxar-nossl.dylib (??? - ???) <5BF4DA8E-C319-354A-967E-A0C725DC8BA3> /usr/lib/libxar-nossl.dylib 0x95de1000 - 0x96256ff7  FaceCoreLight (1.4.7 - compatibility 1.0.0) <3E2BF587-5168-3FC5-9D8D-183A9C7C1DED> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight 0x96257000 - 0x9625eff9  libsystem_dnssd.dylib (??? - ???)  /usr/lib/system/libsystem_dnssd.dylib 0x9625f000 - 0x96260ffd  libCVMSPluginSupport.dylib (??? - ???) <22B85645-AA98-372B-BB55-55DCCF0EC716> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib 0x96261000 - 0x96459ff7  com.apple.CoreData (104.1 - 358.14)  /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData 0x9645a000 - 0x964b8fff  com.apple.coreui (1.2.2 - 165.10)  /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI 0x96767000 - 0x96a71ff3  com.apple.Foundation (6.7.2 - 833.25) <4C52ED74-A1FD-3087-A2E1-035AB3CF9610> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x96a72000 - 0x96a78ffd  com.apple.CommerceCore (1.0 - 17)  /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore 0x96a79000 - 0x96a87fff  libz.1.dylib (1.2.5 - compatibility 1.0.0)  /usr/lib/libz.1.dylib 0x96ad5000 - 0x96c89ff3  libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <6AD14A51-AEA8-3732-B07B-DEA37577E13A> /usr/lib/libicucore.A.dylib 0x96fa5000 - 0x96fa5fff  com.apple.audio.units.AudioUnit (1.7.2 - 1.7.2) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 0x97015000 - 0x9703aff9  libJPEG.dylib (??? 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correct answers 1 Correct answer

Deleted User
Aug 24, 2012 Aug 24, 2012

Not from the support chat, I didn't bother noting done any ID. Doesn't

really matter, I ended up wiping my drive and clean installing Mountain

Lion 10.8.0. CS6 trial worked then - I guess confirming that there was some

conflict on my computer OS (was two years old, probably hundreds of

installations had left it in a mess) -- sorry couldn't pin the cause down

for future users

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Adobe Employee ,
Aug 20, 2012 Aug 20, 2012

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How far are you getting into the install process?  Does it crash while initializing the Installer or after the install process begins?  I would recommend reviewing Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html as it provides guidance on the installation logs you will need to review to resolve this difficulty.

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Guest
Aug 20, 2012 Aug 20, 2012

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Hey there, it crashes each time I open Install.app, as soon as I open it. Program doesn't even appear in the dock momentarily.

Log has no fatal errors as described in the doc you linked?

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Adobe Employee ,
Aug 20, 2012 Aug 20, 2012

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Did you also do a search on Error within the installation log?  If you are unable to even initiate the installer then you may need to review the PDApp.log file also referenced in the document linked to message #1.

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Guest
Aug 21, 2012 Aug 21, 2012

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Hey Jeff, yes unfortunately I am unable to even get the installer open.

There is no PDApp.log as described by the doc you linked, doesn't seem to

get to the point where that is created...

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Adobe Employee ,
Aug 21, 2012 Aug 21, 2012

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Are you installing from a DVD?  If so can you please try copying the install files to your desktop to see if you receive any disc errors.

Without having the PDApp.log file available then the next steps would be to perform general troubleshooting steps.  Troubleshoot system errors, freezes | Mac OS 10.x | Adobe software - http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html is a good guide regarding general steps which will resolve most software issues.

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Guest
Aug 22, 2012 Aug 22, 2012

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No, it's a download, downloaded both directly and through the Download

Assistant. Tried both CS6 Photoshop and CS6 Design & Web, both same issue.

Copied files out of DMG on to desktop, same problem

Almost all of those troubleshooting steps were inapplicable, but I tried

those that were, including verifying disc permissions, ensuring all

preferences/library files were removed. Really the only step next would be

to wipe entire hard drive and install again, but really not happy to that.

Does CS4 have a different type of installer? Perhaps I could install that

instead?

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Adobe Employee ,
Aug 22, 2012 Aug 22, 2012

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A-cusomer132332 no the Creative Suite 4 installer utilizes the same technology.  The error messaging though is less verbose than what is offered in Creative Suite 6.

At this point I would recommend contacting our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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Guest
Aug 22, 2012 Aug 22, 2012

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Thanks Jeff, I'll give the chat support a try.

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Guest
Aug 22, 2012 Aug 22, 2012

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Ha, you were certainly a lot more help than the live support chat Jeff,

thanks though. They just told me to reinstall as a new user and as I'd

already done that, he said to contact 'Mac' for more details...

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Adobe Employee ,
Aug 23, 2012 Aug 23, 2012

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a-customer132332 do you have a case number which I can reference regarding your interaction with our chat support team?

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Guest
Aug 24, 2012 Aug 24, 2012

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Not from the support chat, I didn't bother noting done any ID. Doesn't

really matter, I ended up wiping my drive and clean installing Mountain

Lion 10.8.0. CS6 trial worked then - I guess confirming that there was some

conflict on my computer OS (was two years old, probably hundreds of

installations had left it in a mess) -- sorry couldn't pin the cause down

for future users

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Adobe Employee ,
Aug 25, 2012 Aug 25, 2012

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Ok thank you very much for the update a-customer132332.

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