15 Replies Latest reply: May 1, 2013 9:51 PM by Vinayak_Gupta

I-200 error when trying to login

Refsgaard Aug 23, 2012 1:17 PM

I just bought a Muse subscription but can't use it since I'm not able to sign in.

When trying to login with my username and password i receive this error:

I see that someone else has the same problem.

He is informed that it might have to to with antivirus or the like.

I've tried to deactivate my antivirus (Microsoft Security Essentials on Windows 7), but that didn't help.
It's also suggested to check 4 links to your Adobe servers - all 4 links do what they are supposed to do.
I've tried to uninstall and re-install Muse, that also didn't help.

What can I do to fix the problem??

My clients need to have their websites updated - hope you'll be able to help me as soon as possible.

1. Re: I-200 error when trying to login

Refsgaard Aug 23, 2012 1:55 PM (in response to Refsgaard)

I found a solution in another discussion:

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1) opm.db file becomes corrupted and must be deleted. We're working to isolate the cause of this.

The opm.db file can be found in the OOBE folder in:

on Mac: <yourusername>/Library/Application Support/Adobe
on Windows XP: <youruser>\Local Settings\Application Data\Adobe
on Windows 7: <youruser>\AppData\Local\Adobe

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This worked for me
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2. Re: I-200 error when trying to login

wadirum123 Aug 30, 2012 6:41 AM (in response to Refsgaard)

I have the same problem

I removed the opm.db file but as soon as I start the MUSE Application the file appears in the OOBE again. What can I do?
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3. Re: I-200 error when trying to login

Ashley*Howard Aug 30, 2012 9:07 AM (in response to Refsgaard)

I also have the same problem. I have tried the solution noted above - deleting the file and reopening. I have uninstalled and deleted the file, then reinstalled both the 1.1 and 2.0 versions. All to no avail. Help. Note: I am trying to sign into the trial version.

Wadirum - when muse is launched it should create a new (hopefully, uncorrupted) copy of the file in the folder. You want the file to come back.
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4. Re: I-200 error when trying to login

ianhew Sep 21, 2012 6:35 AM (in response to Refsgaard)

Thanks Refsgaard, this solution worked for me (win 7)
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5. Re: I-200 error when trying to login

x504xPulpo Oct 29, 2012 12:37 PM (in response to ianhew)

It worked for me too (Win 7)
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6. Re: I-200 error when trying to login

rayacosta Jan 9, 2013 6:07 PM (in response to Refsgaard)

Thanks, that really worked for me, but it was kind of hard. There is two upates with muse that didn´t woork with mac, could Adobe create a message or dialog box to point a help file explaining that I need to unistall or delete some files.
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7. Re: I-200 error when trying to login

bepartners Apr 10, 2013 4:09 AM (in response to rayacosta)

Thanks, but unforturnately this does not work for me, too with Mac. Is there another suggestion to solve the Problem?
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8. Re: I-200 error when trying to login

Zak Williamson (Adobe) Apr 10, 2013 12:22 PM (in response to bepartners)

Are you behind a corporate firewall? Do you have anti-malware software installed that may be preventing Muse from being able to reach the internet or use port 443 (to verify your trial/subscription)?
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9. Re: I-200 error when trying to login

bepartners Apr 18, 2013 6:59 AM (in response to Zak Williamson (Adobe))

Thank you for your help, Zak. We have located the issue within our infrastructure and working to solve it.
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10. Re: I-200 error when trying to login

egbert kochen Apr 26, 2013 7:53 AM (in response to Refsgaard)

I have the same problem with starting adobe muse on a macosx system.
Wich solution help?
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11. Re: I-200 error when trying to login

bepartners Apr 26, 2013 3:38 AM (in response to Zak Williamson (Adobe))

Zak, unfortunately we have not been able to solve the problem in the meantime. We use a https-proxy. Does Muse require an individualized ssl-certificate or a special hard-coded finger print? Does Adobe require to contact particular IP-addresses? If we know them, we are able to implement exeptional rules in our proxy for them.
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12. Re: I-200 error when trying to login

harrison_tait Apr 29, 2013 6:32 AM (in response to Refsgaard)

Hi Refsgaard,

I am having the same problem as everyone here, except when I went to delete the file opm.db I cant find it in the OOBE folder.. Do you have any advice on what to try next?
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13. Re: I-200 error when trying to login

Vinayak_Gupta Apr 30, 2013 1:25 AM (in response to harrison_tait)

Please refer to the following available documentation on resolving I-200 error with detailed explanation of each step.
http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html

Thanks,
Vinayak
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14. Re: I-200 error when trying to login

harrison_tait Apr 30, 2013 4:40 AM (in response to Vinayak_Gupta)

Hi Vinayak,

I have tried all the options on tat link you sent but none have worked so far.. In the last option it say to launch a support ticket with the Adobemuse.log

Where do I launch a Support ticket from?

Thanks

Harry
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15. Re: I-200 error when trying to login

Vinayak_Gupta May 1, 2013 9:51 PM (in response to harrison_tait)

You can reach Adobe Muse chat support through the following link, they shall create a case for you if needed - http://helpx.adobe.com/contact.html?product=muse
Just look for the "I still need help" button after you select anything from the 2nd step dropdown.

Thanks,
Vinayak
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