I am trying to use Acrobat X Pro (10.1.4) on an Apple MacBook Pro running Mountain Lion (10.8). When I launch Acrobat and select "Combine Files into PDF", I am shown the add file screen. When I click the "Add Files" button, I am offered to select a file from my Documents folder. If I try to change the source directory, that is, navigate to a subdirectory of Documents, Acrobat hangs and I have to force it to quit.
Sometimes, instead of showing me my Documents directory, Acrobat hangs when I click on "Add Files."
I have Java SE 6 installed and the preference set to use the 64-bit version.
What troubleshooting steps can you suggest?
Message was edited by: tseanschulze [changed "Create PDF" to "Combine Files into PDF"]
Message was edited by: tseanschulze In the meantime I've discovered that I don't have to do anything with Acrobat. After about thirty seconds it will hang all on its own. I checked it with top, and Acrobat while it is hung it is using 99 to 100% CPU.
I am using Mountain Lion but i am not seeing any such Acrobat hang issue.
Do you get a crash dialog on force quitting Acrobat? Please share the crash log here.
The crash log - by which I assume you mean the text report that is generated automatically for transmission to Apple - is pretty lengthy. Should I, can I, post the whole thing?
I just launched Adobe Acrobat in order for it to hang so I could get the crash dialog. I didn't hang, so now I don't know what the problem was. I'll continue to use it and if it hangs again, I'll post the crash report.