Adobe Presenter 8 -

[Ckjaer_SDU_2014]

I can not publish through the four possibilities in video creator. An error message appears immediately after I click on one of the four options. There is no problem publishing from Presenter in PowerPoint

[VikramGaur]

Hello,

Welcome to Adobe Forums.

Are you recording with WebCam or recording a Demonstration ?

Can you upload a Screenshot of the Error ?

Thanks,

Vikram

[Ckjaer_SDU_2014]

Hi

So now we are two withe the problem!

I have tried recording with both external webcam and integrated.

Best regards

Christopher

[Mukul_Adobe]

Hello,

Please send us the diagnostic log using the "Troubleshoot Adobe Video Creator" tool.

Please use this link to read on how to send the diagnostic logs to the Engineering team. We will look into it and get back to you as soon as possible.

http://help.adobe.com/en_US/presenter/using/WS16484b78be4e1542-766b36611370cc9e7b7-7ffc.html

Regards,

Mukul

Adobe Presenter Engg Team.

[Ckjaer_SDU_2014]

Hi Mukul

I have just send the diagnostic log.

Hope to hear from you soon 😉

Best regards

Christopher Kjær

E-learning Consultant, E-learning

University of Southern Denmark

[etutor]

The

Troubleshooting log is useless for my error since everything locks up when error occurs and I must use the Task Manager to recover.

[Ckjaer_SDU_2014]

Hi

They told me to update my Graphics driver from Lenovo to the latest version (I have a Lenovo laptop) and now it works.

Best regards

Christopher

[etutor]

Hi,

I'm having the same problem. As soon as I click on one of the four publishing choices I get error message "application encountered an internal error". Computer then locks up and must use task manager to to shut down video creator.

I'm using a webcam.

Dave