Can't uninstall Flash Player 9.0.45.0

[BruceMCE]

I use Opera as my default browser and have problems due to Flash Player 9, where I get debug errors, etc for several sites that are not Flash based but apparently have Flash elements on them. I've tried all of the steps listed on Adobe's site (run the uninstaller, delete files in several folders, etc, then reboot), but when I go back to the help page to check my Flash player's status, I  see that Flash player 9.0.45.0 is still running! I've even gone into the Registry to try to remove the Safe Versions folder as suggested in another support thread, but there is no Safe Versions folder in my Registry. This problem locks up my browser and is extremely frustrating. Any help would be appreciated. Thanks

[pwillener]

Where do you have that Flash Player version installed?  I do not know Opera, but the browser should be able to tell you where it is.

[BruceMCE]

I looked in Preferences, etc, but couldn't find it. Now it's even worse. I can't even install the new Flash player. Sure, it says it is installed, but when I go to a page with Flash on it (like a Flash video player), I get an error that Flash isn't installed.

[pwillener]

You need to tell us a little bit more...

What is your operating system & version?

Can you search your hard disk for NPSWF* ?

What is the exact error message when you try to install a newer FP version?

In Opera, can you find other installed plugins, but not FP?

[BruceMCE]

I'm running Windows 7.

I found 6 instances of NPSWF. Should I delete all of them?

I don't get an error when installing. I attempt the install and it claims to be successful, but when I go to a page that uses Flash, I get a message that I need to install Flash.

I run very few plugins. I did find QuickTime.

[pwillener]

BruceMCE wrote:

I found 6 instances of NPSWF. Should I delete all of them?

I wouldn't recommend that; can you tell me where these are located, and the full file names?

I will, over the next days, install Opera on my Windows 7 machine, then see how Opera works.

[is300hk · Accepted solution]

Hi Pat,

I am having very similar problem as Bruce for my Opera that Flash Player ver.9 cannot be uninstalled for allowing the newest flash player ver. 11 install and replace the older version. I have followed all the steps in Adobe help by downloaded the uninstall program to uninstall the Flash Player and even using TuneUp Utilities 2012 program to remove all Opera related registries after uninstalled Opera. Hoping that it will have a clean start to install latest version Opera Ver. 12.01. After installed the clean copy of Opera, then installed the Flash Player 11, a message indicated that it is successfully installed. Went back to Adobe and check for flash player version installed in Opera, still showing ver. 9.0.45.0.

OS: Win 7 (32 bits)

Also found NPSWF in C:\Program Files\Opera\program\plugins

When using facebook in Opera, the following error messages kept popping up:

VerifyError: Error#1033: Cpool entry 38 is wrong type & ReferenceError #1065 Variable SoundPlayer is not defined.

When logging on to gmail, the following errors popped up and then hanged Opera. Forced closing is required:

Error: Error#2099: The loading object is not sufficiently loaded to provide this information at flash. display::LoaderInfo/get loader[] at com.google.uploader..FailUploader$init[]

Error#2044: Unhandled IOErrorEvent: text=Error #2036: Load Never Completed.

Hoping the photos and above information can help you to tickle the problem in Opera.

Look forward to your good news!!

[pwillener]

Using Opera, go to http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html - what version does it show as installed?

I have just installed Opera, and I don't have anything in C:\Program Files\Opera\program\plugins except a readme.txt file.

Try the following:

• close Opera
• open a Command Prompt (Start | Run | cmd)
• navigate to C:\Program Files\Opera\program\plugins
• type regsvr32 /u npswf32.dll
• exit
• uninstall Opera
• delete the Opera folder under C:\Program Files
• reinstall Opera

Now check the Flash Player version again at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

[BruceMCE]

Thanks Pat. That did it.

[is300hk]

Thanks a lot Pat!  Also got it working with latest flash player in Opera!!  So happy ^=^

[is300hk]

Hi Pat,

It is me again.

Just installed to the newest flash player version:  11.4.402.265.

IE is showing this latest version but my Opera still showing: 11.3.300.271

Tried to repeat the same procedures as for solving update from version 9 to 11.3.300.271  but did not work this time.  This is so wierd that every update installation never get done and always needing to do something?  Pls help so that my Opera browser can keep up to date for the latest flash player.

Thks

[pwillener]

What files do you have in

• C:\Program Files\Opera\program\plugins ?
• C:\Windows\system32\Macromed\Flash ?

[is300hk]

Nothing in  C:\Program Files\Opera\program\plugins (just a readme.txt)

C:\Windows\system32\Macromed\Flash have the followings:

Flash32_11_3_300_271.ocx

Flash32_11_4_402_265.ocx

FlashInstall

flashplayer.xpt

FlashPlayerPlugin_11_3_300_271

FlashPlayerUpdateService

FlashUtil32_11_3_300_271_Plugin

FlashUtil32_11_4_402_265_ActiveX.dll

FlashUtil32_11_4_402_265_ActiveX

mms.cfg

NPSWF32_11_3_300_271.dll

[pwillener]

Looks like the update only installed the ActiveX (for Internet Explorer), but not the plugin.

Manually download and run the plugin installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht...

Restart Windows after that to make sure the old 11.3 files are deleted.

[is300hk]

Dear Pat,

It is now working and got updated to version 11.4.402.265 for Opera too.

Wonder if I always need to make extra effort to check and install flash player in Opera plugin myself for all future updates in the future?

Thks!!!

[pwillener]

Minor updates should install automatically in the background; bigger version updates (e.g. from 11.3 to 11.4) will push a manual update.