Error Message: "The parameter is incorrect" when trying to modify SSLs

[Ana_Prior]

Like I wrote in my subject line, RoboHelp pop-ups the error message “The Parameter is incorrect” when I try to modify any SSL.

What happens next, is that the “Print Document General” window opens, but does not allow me to select anything (the fields are blank).

If I close the window and open it again, it seems to work until I have to select the styles from our Microsoft Word Template.

Then the error message “The parameter is incorrect” appears again, and RoboHelp does not allow me to select anything but a stylesheet

(which is not what I need).

This is very strange, because not only  until recently I was able to build Word documents and PDFs, but also my colleagues are able to

produce them out of my source.

Even the old projects, that I was able to build, now I cannot.

I do not have any problem in generating CHMs.

Until now I have tried everything I found in the forum:

1. I deleted the PSS file (also following the advice in your snippet number 14 from 10 – RoboHelp HTML –Features and Use).

http://forums.adobe.com/thread/120022

1. I reinstalled RoboHelp and the Adobe Technical Communication Suite (I also used CCleaner to delete the registries).

http://forums.adobe.com/thread/598335

1. I gave Administrator rights to all users in my computer (what seemed to work for some SSLs, but not for all)

http://forums.adobe.com/thread/870339

I am also looking at all programs that I installed since the last time I was able to build .docs in case there is a conflict, but I do not find anything!

My computer has Windows 7 installed and I use the Adobe Technical Communication Suite 3.5, with RoboHelp 9.

My Microsoft Office is 2010.

Can somebody please help me? Did someone have the same problem?

Thanks in advance.

[Captiv8r]

Hi there

I know you said you reinstalled, but did you reinstall before or after you gave administrator rights to all users on your computer? And how many users *ARE* on your computer?

Often you need administrator rights to properly install things.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[Ana_Prior]

Hi Rick,

thanks for answering so quickly!

I reinstalled before giving rights to all users. I am the administrator of my computer, that is why it is strange that for some reason I did not have all the rights from the beginning.

I attached a screenshot, so that you know what I mean about the rights.

[Captiv8r]

Now that everyone on the computer is an admin, I'd suggest uninstalling and reinstalling once again.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[Ana_Prior]

Hi Rick,

I found a solution in the middle .

I found an article about how, although you may think that you are the administrator of your computer, Windows 7 does not want you to be (if anyone is interested this is the English version of the one I read in German: http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html).

Now as the real administrator, I can change the SSLs without problem.

What I still do not understand is how I could build the pdfs and docs before, and all of the sudden I could not, or why I still could build the CHMs... but I guess that is one of the many misteries about RoboHelp (and Windows ) that I will probably never understand.

Anyway, thank you for your help, hopefully I will not need it for this problem again.

Cheers,

Ana

[Jeff_Coatsworth]

Win7 changed the old rules we were used to under WinXP - if you were an admin, you automatically got access to all the files & folders on your c:\ drive; now you have to "promote" yourself to give you the same rights.