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It says download successful but it's not there.

Community Beginner ,
Aug 26, 2012 Aug 26, 2012

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     I have downloaded adobe flash player multiple times. Each time I install it the computer says install was successful. But it's never there. I'll be on a site and it will ask me to install adobe flash player to view content. Would like to be able to. It's getting to be a bummer.

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correct answers 1 Correct answer

Adobe Employee , Aug 27, 2012 Aug 27, 2012

Hello Deborah,

Please check, Is ActiveX Filtering enabled on Internet Explorer 9 ?

1) Launch IE 9

2) From Menu Bar, Click on Tools -> ActiveX Filtering

OR

2) Click on Gear Icon (Right Hand Corner) -> Safety -> ActiveX Filtering

Note : Clicking on  ActiveX Filtering will disable it

Thanks,

Vikram

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LEGEND ,
Aug 26, 2012 Aug 26, 2012

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What is your operating system & version?

What is your web browser?

[topic moved to Flash Player forum]

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Community Beginner ,
Aug 27, 2012 Aug 27, 2012

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Hi Pat,

I’m working with vista, internet explorer 9 version 9.0.8112.16421. I see when I went in to look there was an update available. I will probably download that. If I didn’t get you the right info let me know I’ll send it to you. Thanks.

Deborah

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Adobe Employee ,
Aug 27, 2012 Aug 27, 2012

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Hello Deborah,

Please check, Is ActiveX Filtering enabled on Internet Explorer 9 ?

1) Launch IE 9

2) From Menu Bar, Click on Tools -> ActiveX Filtering

OR

2) Click on Gear Icon (Right Hand Corner) -> Safety -> ActiveX Filtering

Note : Clicking on  ActiveX Filtering will disable it

Thanks,

Vikram

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Community Beginner ,
Aug 27, 2012 Aug 27, 2012

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Hi,

Thanks so much. That did the trick. But I have to wonder seeing as I downloaded it several times does that mean it’s been installed multiple times, and is taking up more space on computer, or does it remove previous version and replace it? Thanks.

Deborah

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LEGEND ,
Aug 27, 2012 Aug 27, 2012

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Re-installing Flash Player will just replace the installed player files.

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New Here ,
Aug 28, 2012 Aug 28, 2012

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Is there an equivalent solution for Macs?  I have the same problem (Mac OS 10.7.4).

Thanks!

Lee

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