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Cannot update Illustrator CS6 Mac to version 16.0.1

Explorer ,
Aug 28, 2012 Aug 28, 2012

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I have Illustrator 16.0.0 retail on my Mac running Mountain Lion, and has downloaded he Updater to version 16.0,1

I have Illustrator 16.0.0, version 682 on my system.

When running the Updater, it end up with Installation fail, this update is not applicable for you.

I have tried to uninstall and reinstall Illustrator but the update problem persist.

All other updates went fine. and Adobe Application Manager stated that all my software is up to date, no update

I have just updated Prelude To version 1.0.2 without any problem thru AAM

Help please.

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correct answers 1 Correct answer

Explorer , Aug 28, 2012 Aug 28, 2012

I have solved the problem by downloading the latest version of Adobe Application Manager and install it (version 6.2.122.0).

Then run the Updater for Illustrator 16.0.1. It run fine. Tryy this and let me know whether it work for everybody as it was for me.

Cheer

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New Here ,
Aug 28, 2012 Aug 28, 2012

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I'm running into the same problem. I get an Upload Failed message when I attempt to update Illustrator CS6. When I click on the error log link I get the following message:

Adobe Illustrator CS6 Update (version 16.0.1)

Installation failed. Error Code: U44M1P7

Does anyone know what the issue may be and how to solve it?

Thanks.

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New Here ,
Aug 28, 2012 Aug 28, 2012

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Same exact error here this morning.

Adobe Illustrator CS6 Update (version 16.0.1)

Installation failed. Error Code: U44M1P7

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Explorer ,
Aug 28, 2012 Aug 28, 2012

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How can you find the error code in Mac? On the error dialog, there is no error code, only the message that the update is not applicable, and ask me contact support

So where can you find the error code in Mac. Can you advise please and how can we solve this problem?

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Explorer ,
Aug 28, 2012 Aug 28, 2012

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I have solved the problem by downloading the latest version of Adobe Application Manager and install it (version 6.2.122.0).

Then run the Updater for Illustrator 16.0.1. It run fine. Tryy this and let me know whether it work for everybody as it was for me.

Cheer

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New Here ,
Aug 28, 2012 Aug 28, 2012

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Where I can download the Application Manager 6.2?

Thanks

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New Here ,
Aug 28, 2012 Aug 28, 2012

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New Here ,
Aug 28, 2012 Aug 28, 2012

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I had to reinstall Illustrator... then the updater worked!

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Explorer ,
Aug 28, 2012 Aug 28, 2012

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I have uninstall and reinstall Illustrator but he update still fail. In m ace, update to the latest Adobe Application Manager allow me to update to Illustrator 16,0.1 without any problem.

This method work for y friends too. And there is no need to waste your time uninstall and reinstall Illustrator to run the update.

Hope this help everybody and goodluck

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New Here ,
Aug 28, 2012 Aug 28, 2012

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It most definitely does NOT work for me.  I tried the new Application Manager, and the update still fails with the following error:

Adobe Illustrator CS6 Update (version 16.0.1)

Installation failed. Error Code: U44M1P7

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Explorer ,
Aug 28, 2012 Aug 28, 2012

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Is your version a Mac or PC. mine is Mac version. and by the way, on Mac version,Bhee is o error code shown. Where can you get he error code you stated?

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New Here ,
Aug 28, 2012 Aug 28, 2012

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It's a Mac.  The error code is linked from the resulting error message - just clicking the word "error" provides the code.

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Adobe Employee ,
Aug 29, 2012 Aug 29, 2012

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Yapple_Dapple which version of the Adobe Application Manager do you have installed?  You can locate the Adobe Application Manager in Applications/Utilities/Adobe Application Manager/core.

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New Here ,
Aug 29, 2012 Aug 29, 2012

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6.2.112.0, installed fresh yesterday.

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New Here ,
Aug 29, 2012 Aug 29, 2012

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BTW, this also fails with the same error on my Macbook Pro.  Both machines are running 10.8.1, which has been a little flakey on the Mac Pro 3,1, but pretty solid on the laptop.

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Adobe Employee ,
Aug 29, 2012 Aug 29, 2012

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Can you please review your installation log located in Library/Logs/Adobe/Installers to see what maybe the cause.  You can utilize the directions listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information regarding how to review the installation log.

The quick summary though is doing a search on the words ERROR and FATAL.  You can then do a search on the code at Adobe.com.  You can also find many of the error codes listed at Installation, launch log errors | CS5, CS5.5, CS6, CCM - http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html.

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New Here ,
Aug 29, 2012 Aug 29, 2012

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Here's the final entry in the Illustrator installer log:

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

START - Installer Session

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

RIBS version: 6.2.10.0

OSX version: 10.8.1 

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

deploymentFile option not given

CHECK : Another Native OS installer already running

Create Required Folders

Assuming install mode

Looking up install source path

Sync Media DB ...

::START TIMER:: [Sync Media DB]

Pre check media db sync

End of Pre check media db sync. Exit code: 0

:: END TIMER :: [Sync Media DB] took 20 milliseconds (0.02 seconds)

Ready to initialize session to start with ...

::START TIMER:: [CreatePayloadSession]

-------------------- BEGIN - Updating Media Sources - BEGIN --------------------

Updated source path: /Users/ericdarling/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.1

Updating media info for: {449931D3-C2C4-4817-919E-9774ECE85BFF}

Ignoring original data since install source is local

  Type: 0, Volume Order: 1, Media Name:

  Path: /Users/ericdarling/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.1/payloads/AdobeIllustrator16-mul-180812133154/AdobeIllustrator16-mul-180812133154.dmg

--------------------  END  - Updating Media Sources -  END  --------------------

Supported RIBS version range: [0.0.66.0,6.2.10.0]

----------------- CreatePayloadSession: machine is x86 ---------------

[       0] Tue Aug 28 18:34:47 2012  INFO

______ Verify Dependency Subscribers ______

BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

  {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0: 0 (0,0)

END Operation order for all session payloads: mediaGroup (requires,satisfies)

Patch {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0 can be applied to product {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0

Overwrite property "extensionsOnly" to: 1

Overwrite property "mode" to: silent

Overwrite property "patchesOnly" to: 1

Overwrite property "workflow" to: updater

Found payload actions:

Deciding what installer mode to use...

BEGIN Setting requested payload actions

Value returned on lookup of payload: {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0 is: false

Action string for {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0  is install

END Setting requested payload actions

Collected advanced path check information for INSTALLDIR

INSTALLDIR is a well-formed path

INSTALLDIR is not the root path

INSTALLDIR is on a local volume

INSTALLDIR is on a writable volume

INSTALLDIR is not on a case sensitive volume

INSTALLDIR passed path basic path validation: /Applications

BEGIN InstallOperationsQueue Unordered operations

  {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0:  with operation install

END InstallOperationsQueue Unordered operations

BEGIN InstallOperationsQueue Ordered operations

  {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0:  with operation install

END InstallOperationsQueue Ordered operations

Payloads passed preflight validation.

Call PreSession Custom Hook

BEGIN InstallOperationsQueue Unordered operations

  {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0:  with operation install

END InstallOperationsQueue Unordered operations

BEGIN InstallOperationsQueue Ordered operations

  {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0:  with operation install

END InstallOperationsQueue Ordered operations

Calling the custom action code for pre-install for payload {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0

::START TIMER:: [Payload Operation :{449931D3-C2C4-4817-919E-9774ECE85BFF}]

[       1] Tue Aug 28 18:34:47 2012  INFO

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Installer Operation: PayloadInstaller

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Request to install payload

Payload {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources

[       1] Tue Aug 28 18:34:49 2012  INFO

CustomizedPatch property not found in database

Beginning installation for payload at /private/tmp/.tempdirfrEfqL18/Install.db

Attempting to patch file: "/Applications/Adobe Illustrator CS6/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/Resources/it.lproj/InfoPlist.strings"(Seq 3)

[       1] Tue Aug 28 18:34:49 2012 ERROR

DF019: Unable to locate file to patch at "/Applications/Adobe Illustrator CS6/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/Resources/it.lproj/InfoPlist.strings"(Seq 3)

DW063: Command ARKPatchCommand failed.(Seq 3)

[       1] Tue Aug 28 18:34:49 2012  INFO

Completing installation for payload at /private/tmp/.tempdirfrEfqL18/Install.db

[       0] Tue Aug 28 18:34:49 2012  INFO

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

:: END TIMER :: [Payload Operation :{449931D3-C2C4-4817-919E-9774ECE85BFF}] took 1516 milliseconds (1.516 seconds)

User specified overrideFile:

The csu inventory was not updated for payload {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0, value of local var is -1

Calling the ROLLBACK custom action code for pre-install for payload {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0

No operation.  We're done:

[       0] Tue Aug 28 18:34:51 2012  INFO

Total components installed: 0

Total components repaired: 0

Total components removed: 0

[       0] Tue Aug 28 18:34:51 2012 ERROR

DW050: The following payload errors were found during install:

DW050:  - Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul: Install failed

[       0] Tue Aug 28 18:34:51 2012  INFO

Call PostSession Custom Hook

:: END TIMER :: [Total Timer] took 11646 milliseconds (11.646 seconds) DTR = 4.12159 KBPS (0.00402499 MBPS)

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 0 warning(s)

----------- Payload: {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0 -----------

ERROR: DF019: Unable to locate file to patch at "/Applications/Adobe Illustrator CS6/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/Resources/it.lproj/InfoPlist.strings"(Seq 3)

ERROR: DW063: Command ARKPatchCommand failed.(Seq 3)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul: Install failed

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

[       0] Tue Aug 28 18:34:52 2012  INFO

Exit Code: 7 - Unable to complete Silent workflow.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DF019, DW063 ...

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

END - Installer Session

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

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Adobe Employee ,
Aug 29, 2012 Aug 29, 2012

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The failure appears to be at DF019: Unable to locate file to patch at "/Applications/Adobe Illustrator CS6/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/Resources/it.lproj/InfoPlist.strings"

If you view the package and navigate to that directory does the InfoPlist.strings file exist?  If so can you also verify the permissions on the file so that system and admin groups have read & write access.

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New Here ,
Aug 29, 2012 Aug 29, 2012

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I've only got an en.lproj folder in the Contents/Resrouces folder.  That folder does have the InfoPlist.strings file.  Should I expect to also have an it.lproj folder there?  Are those language files?

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Adobe Employee ,
Aug 29, 2012 Aug 29, 2012

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Yes I have verified on both my Creative Cloud and perpetual version installations.  This is what is causing your failure. 

I thought you already posted that you had removed and reinstalled Illustrator?  Regardless you will need to do so again because it appears your current installation is incomplete.

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New Here ,
Sep 04, 2012 Sep 04, 2012

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I got the same problem as user yapple_dapple and read all of the above comments but this is unacceptable. I mean I paid a lot of money for this product and suddenly it doesn't work anymore!

Will this problem be fixed within a new soon to be coming update? I don't have time to reinstall Illustrator and hoping for the best.

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New Here ,
Sep 04, 2012 Sep 04, 2012

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Hi Jeff, no it was someone else who had reported they tried re-installing from scratch.  I did that, and the update worked.  I am glad Adobe allows me to download the installer perpetually - that's good customer service!  Thanks, Jeff.

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Adobe Employee ,
Sep 04, 2012 Sep 04, 2012

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Excellent thank you for the update Yapple_dapple!

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Explorer ,
Sep 07, 2012 Sep 07, 2012

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Gentlemen, I've just downloaded a stand-alone 16.0.1 update (AAM v. 6.2.112.0 didn't see it for some reason) and that's what I get tying to install it:

Screen Shot 2012-09-07 at 4.54.00 PM.png

Any thoughts? Please?

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Adobe Employee ,
Sep 07, 2012 Sep 07, 2012

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Andrew.Kramar please try the steps listed in message #15 to review your installation log for the update.  Also unless you installation log matches exactly what Yapple_Dapple posted in message #16 I might recommend creating a new thread regarding your difficulties.  This thread is already quite difficult to read due to the previously posted install log.

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