I think just about everyone is encountering the same issue. I've emailed a variety of people, talked to people on their chat, etc. Nothing happens. All I know is that most of the attention is now on the new Adobe Exchange (adobeexchange.com) which currently will not host any items for Captivate 6 or earlier which means...we're left with the original exchange, or what they call the "classic" exchange. I'm not sure what it'll take for some people to finally get the service they've been promised, but I just hope whatever it is, it happens soon.