4 Replies Latest reply: Aug 28, 2012 10:01 AM by the_wine_snob RSS

    Photoshop CS6 (cloud) crashes after auto Windows update

    kitimatraven

      My Photoshop CS6 (cloud version and actiive) has started crashing as soon as I load an image.

      This problem began after an auto update of Windows 7

      It took several tries before the Windows update to work (got error message saying Windows could not install updates) until this morning when the update was successfully installed.  Now PS CS6 has stopped working. So far no other software affected (although I have lots of programs so I may not have had a problem with one I haven't used yet today)

       

      RR

        • 1. Re: Photoshop CS6 (cloud) crashes after auto Windows update
          Noel Carboni Community Member

          I suggest that perhaps a Windows Update delivered a bum display driver.  The WHQL quality approval process is kind of a joke.

           

          Better to get display drivers directly from the web site of the maker of your video card.  Check there to see if they have a release that's newer than what you are running now.  Also, usually it's not necessary but it's often a good idea to completely remove a display driver that's already installed before installing a new one.  Display driver installers are not known to be bulletproof.

           

          -Noel

          • 2. Re: Photoshop CS6 (cloud) crashes after auto Windows update
            the_wine_snob CommunityMVP

            As you point out, many updates can render the video driver obsolete. For many programs, that goes unnoticed, but recent versions of PS rely more heavily on the video driver for many functions. Stopping by the mfgr's. Web site, and a quick look at the most recent video driver would be my first course of action.

             

            Regarding Windows updates: I have always had those set to Notify Me only, so that I can do two things:

             

            1. Create a new System Restore Point (often done automatically, but I want to know that I have one). Now, not all updates (such as some SP's) can be rolled-back with a System Restore Point, but most can.
            2. Alert me that when I download and install the update/hot-fix, I can watch for issues, like with some Adobe programs and the video driver.

             

            Good luck to the OP,

             

            Hunt

            • 3. Re: Photoshop CS6 (cloud) crashes after auto Windows update
              Noel Carboni Community Member

              Good point and excellent advice, Bill.  It mirrors what I've written in my book. 

               

              Microsoft wants Windows Updates to be completely automatic, probably because they figure most end users will just put them off indefinitely otherwise.  But anyone who wants to be better in charge of what happens when with their computing environment will definitely want to configure to the "Download updates but let me choose whether to install them" setting.

               

              -Noel

              • 4. Re: Photoshop CS6 (cloud) crashes after auto Windows update
                the_wine_snob CommunityMVP

                Yes. I put them off, until I have some time to troubleshoot things, if all is not perfect. I might need to get a Project off the computer, and delivered, or just need a couple of spare hours to dink around.

                 

                I am big on updating, but on MY terms.

                 

                I have every program, that I can think of, set about the same way. Two biggest crashes that I have ever had were when Java updated, during a PS Save operation, and when Logitech's SetPoint updated during a program install. In both cases, I had just missed setting those programs' auto update, and the second one was truly catastrophic, and even my Norton Ghost could not save my bacon - took about 3 days, with a low-level reformat to get everything fixed. I mean it was a simple mouse driver update, for gosh sakes!

                 

                I do not want anything going on in the background, unless I direct it to do so, and I also search every program's options, when installed, to set updates to manual.

                 

                I have several issues with some of Windows' default settings, but know most pretty well, and know all that I must adjust, when installing a new OS. Some, like display of file extensions, are such second-nature for me, that in the forums, I forget that not everyone will have changed that, and some other settings.

                 

                Can't wait to see what Windows 8 will bring me...

                 

                Hunt