RoboHelp 10 - Silent Deployment

[JeeCay]

Hi,

We want to deploy RoboHelp 10 on our users clients, therefore I created an MSI with Adobe Application Manager Enterprise Edition 3.0. MSI creating was quite easy, but when installing the MSI does not work. The command line I used was:

     msiexec /i Robohelp.msi /qn

That didn't work, so I used /l for MSI logging:

     CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened

     inside sandbox)

     Action ended 10:35:36: InstallFinalize. Return value 3.

     Action ended 10:35:37: INSTALL. Return value 3.

     MSI (s) (B0:84) [10:35:37:446]: Product: Robohelp10 -- Installation operation failed.

     MSI (s) (B0:84) [10:35:37:446]: Windows Installer installed the product. Product Name: Robohelp10. Product Version:

     1.2.0000. Product Language:      1033.      Manufacturer: Adobe Systems Incorporated. Installation success or error

     status: 1603.

     === Logging stopped: 8/29/2012  10:35:37 ===

I also tried that one before: http://helpx.adobe.com/tech-comm-suite/kb/silent-installation-instructions-technical-communication.h..., but that didn't worked for me. Installation was silent, but Robohelp was not licensed (although the license key and product code were definitely NOT wrong) and the user had to log on with an Adobe ID. Any help on this object would be greatly appreciated!

Best regards,

JeeCay

[Jeff A Wright]

Moving this discussion to the Robohelp forum.

[Jeff_Coatsworth]

Probably should be moved to the Tech Comm. Suite Installation thread

[Peter Grainge]

There are some links at the end of this page for earlier versions. Hopefully the information is still valid.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[moszapy1]

Hi JeeCay,

Can you please share the installer logs present at "<OS_drive>\Program Files\Common Files\Adobe\Installers".

Also, please be sure that you are running command promt in admin while installing RH and no conflicting process such as MS Word or Outlook is running on the system.

[JeeCay]

Hi moszapy1,

Here is what the logfile says:

[    2972] Thu Aug 30 09:09:12 2012  INFO

DEVersion: 6.2.0.0

Loading library from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\Setup.dll

[    2972] Thu Aug 30 09:09:12 2012  INFO

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

Create Required Folders

Assuming uninstall mode

Lookup for master payload

[    2972] Thu Aug 30 09:09:12 2012 ERROR

DW040: The product "{2A1BD797-627C-485A-A1D2-847361E5A693}" is not installed. Cannot proceed with the uninstall

[    2972] Thu Aug 30 09:09:12 2012  INFO

##### Running EDT Workflow #####

:: END TIMER :: [Total Timer] took 5.46927 milliseconds (0.00546927 seconds) DTR = 731.359 KBPS (0.714218 MBPS)

[    2972] Thu Aug 30 09:09:13 2012  INFO

Uninstalling AAM

* Logfile path changed to: C:\Program Files (x86)\Common Files\Adobe\Installers\Adobe RoboHelp 10 10 08-30-2012.log *

Why "assuming uninstall mode"?

@Peter Grainge: Many thanks for your help, but at the moment I got lots off other stuff to do, so this one was the least time consumption way.

[moszapy1]

Hi Jeecay,

The log u just send is error log and does not show full logs. In the same directory(C:\Program Files (x86)\Common Files\Adobe\Installers\) there will be file named "Adobe RoboHelp 10 10 08-30-2012.log.gz"

Please share that file. You can send it to mdsameer87@gmail.com

[JeeCay]

Yes, sorry, I overlooked that...

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Visit http://www.adobe.com/go/loganalyzer/ for more information

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

START - Installer Session

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

RIBS version: 6.2.10.0

Win OS version: 6.1.1.0 64 bit Type: 1

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

Create Required Folders

Assuming install mode

Looking up install source path

Sync Media DB ...

::START TIMER:: [Sync Media DB]

Pre check media db sync

End of Pre check media db sync. Exit code: 0

:: END TIMER :: [Sync Media DB] took 680.581 milliseconds (0.680581 seconds) DTR = 5701.01 KBPS (5.5674 MBPS)

##### Running EDT Workflow #####

Ready to initialize session to start with ...

::START TIMER:: [CreatePayloadSession]

-------------------- BEGIN - Updating Media Sources - BEGIN --------------------

Updated source path: C:\Users\gkadmin\Desktop\10\Build\\Setup

Updating media info for: {156FDBA0-B01C-4943-B6A0-6878E05A7796}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_2_SSCERuntimex64\RedistributableInstaller.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_2_SSCERuntimex64\RedistributableInstaller.exe

Updating media info for: {2A1BD797-627C-485A-A1D2-847361E5A693}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10_LI\Install.db

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10_LI\Install.db

Updating media info for: {337D5A3F-B153-4615-91D6-508E66744DEF}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10en_US\AdobeRobohelpWord10en_US.msi

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10en_US\AdobeRobohelpWord10en_US.msi

Updating media info for: {340C810B-B1D8-4D4B-875A-D18C0F2230BF}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10en_US\Install.db

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10en_US\Install.db

Updating media info for: {34EC90C1-E2A8-467c-9D10-A0C0216CF629}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_1_SSCERuntimex86\RedistributableInstaller.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_1_SSCERuntimex86\RedistributableInstaller.exe

Updating media info for: {354D20E6-A25F-4728-9DA6-C9003D8F2928}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeAPE3.3-mul\Install.db

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeAPE3.3-mul\Install.db

Updating media info for: {4575CCF2-DF66-402B-A7EB-B8BDD62DDB29}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeSuiteSharedConfiguration3-mul\Install.db

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeSuiteSharedConfiguration3-mul\Install.db

Updating media info for: {48DD7513-7007-4857-A9DC-24023F52B03E}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10fr_FR\AdobeRobohelpWord10fr_FR.msi

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10fr_FR\AdobeRobohelpWord10fr_FR.msi

Updating media info for: {50CE62C7-EC20-4908-ADB8-A2BD1FB3B401}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft_.NET2.0_x64\RedistributableInstaller.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft_.NET2.0_x64\RedistributableInstaller.exe

Updating media info for: {5FB6DA72-7416-4D84-9437-BF10BC1CB11C}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10fr_FR\AdobeRobohelp10fr_FR.msi

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10fr_FR\AdobeRobohelp10fr_FR.msi

Updating media info for: {815D2CC1-1D7F-4367-829D-CC345B8FF65D}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10de_DE\AdobeRobohelp10de_DE.msi

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10de_DE\AdobeRobohelp10de_DE.msi

Updating media info for: {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\MSXML4.0\msxml4-KB973688-enu.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\MSXML4.0\msxml4-KB973688-enu.exe

Updating media info for: {8E639963-951C-4410-908F-3B0AE8728AF6}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10ja_JP\AdobeRobohelp10ja_JP.msi

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10ja_JP\AdobeRobohelp10ja_JP.msi

Updating media info for: {985E3CD2-145B-4E3C-97C9-5B56F0F81834}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10de_DE\AdobeRobohelpWord10de_DE.msi

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10de_DE\AdobeRobohelpWord10de_DE.msi

Updating media info for: {9AB0EFC0-AC6B-11E0-9E61-00215AEA26C9}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft VC 2005 Redist (x86)\vcredist_x86.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft VC 2005 Redist (x86)\vcredist_x86.exe

Updating media info for: {9C4AA28F-AC6B-11E0-8997-00215AEA26C9}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft VC 2008 Redist (x86)\vcredist_x86.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft VC 2008 Redist (x86)\vcredist_x86.exe

Updating media info for: {9E0AF030-AC6B-11E0-8837-00215AEA26C9}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe

Updating media info for: {A7C9A3E3-8E16-4d83-AE96-5B21C79302A1}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_4_Microsoft_.NET4.0_x86_x64\RedistributableInstaller.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_4_Microsoft_.NET4.0_x86_x64\RedistributableInstaller.exe

Updating media info for: {AC76D478-1031-0000-3478-000000000005}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAddOn10_de_de\DistillrStarter.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAddOn10_de_de\DistillrStarter.exe

Updating media info for: {AC76D478-1033-0000-3478-000000000005}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAddOn10_en_us\DistillrStarter.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAddOn10_en_us\DistillrStarter.exe

Updating media info for: {AC76D478-1036-0000-3478-000000000005}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAddOn10_fr_fr\DistillrStarter.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAddOn10_fr_fr\DistillrStarter.exe

Updating media info for: {AC76D478-1041-0000-3478-000000000005}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAddOn10_ja_jp\DistillrStarter.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAddOn10_ja_jp\DistillrStarter.exe

Updating media info for: {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeHelp\InstallAdobeHelp.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeHelp\InstallAdobeHelp.exe

Updating media info for: {DC00A3E1-9C61-4B11-8070-B592E68D2B3C}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeLinguistics_4_0_All\Install.db

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeLinguistics_4_0_All\Install.db

Updating media info for: {E7C1D8D6-5247-4560-BBBF-68E62F15EDCE}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10ja_JP\AdobeRobohelpWord10ja_JP.msi

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10ja_JP\AdobeRobohelpWord10ja_JP.msi

Updating media info for: {EFBC1075-F890-4293-A0D1-04BE66EE2AB3}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeExtendScriptToolkit3.8.0-mul\Install.db

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeExtendScriptToolkit3.8.0-mul\Install.db

Updating media info for: {FCA2B6C6-FACB-4871-B321-B95DEBC8445C}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft_.NET2.0_x86\RedistributableInstaller.exe

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft_.NET2.0_x86\RedistributableInstaller.exe

Updating media info for: {FD808CFD-87B9-4990-981A-D1F886A8C28A}

NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10_LI\AdobeRobohelpWord10_LI.msi

  Type: 0, Volume Order: 1, Media Name:

  Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10_LI\AdobeRobohelpWord10_LI.msi

--------------------  END  - Updating Media Sources -  END  --------------------

Supported RIBS version range: [0.0.66.0,6.2.10.0]

----------------- CreatePayloadSession: machine is x64 ---------------

______ Verify Dependency Subscribers ______

BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

  {FCA2B6C6-FACB-4871-B321-B95DEBC8445C} Microsoft .NET Framework 2.0 x86 2.0.0.0: 1 (0,1)

  {50CE62C7-EC20-4908-ADB8-A2BD1FB3B401} Microsoft .NET Framework 2.0 x64 2.0.0.0: 1 (0,1)

  {34EC90C1-E2A8-467c-9D10-A0C0216CF629} SQL Server Compact 3.5 SP2 3.5.0.0: 2 (1,2)

  {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0: 3 (0,1)

  {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1: 4 (0,3)

  {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148: 5 (0,2)

  {9AB0EFC0-AC6B-11E0-9E61-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x86) 6.0.2900.2180: 6 (0,1)

  {156FDBA0-B01C-4943-B6A0-6878E05A7796} SQL Server Compact 3.5 SP2 x64 3.5.0.0: 7 (2,1)

  {DC00A3E1-9C61-4B11-8070-B592E68D2B3C} Adobe Linguistics CS6 6.0.0.0: 8 (0,1)

  {4575CCF2-DF66-402B-A7EB-B8BDD62DDB29} Suite Shared Configuration CS6 3.0.0.0: 9 (1,1)

  {AC76D478-1031-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0: 10 (0,1)

  {AC76D478-1033-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0: 10 (0,1)

  {AC76D478-1036-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0: 10 (0,1)

  {AC76D478-1041-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0: 10 (0,1)

  {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0: 10 (0,1)

  {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0: 10 (0,1)

  {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0: 10 (0,1)

  {337D5A3F-B153-4615-91D6-508E66744DEF} RoboHelp for Word_AdobeRobohelpWord10en_US 10.0.0.0: 11 (0,0)

  {48DD7513-7007-4857-A9DC-24023F52B03E} RoboHelp for Word_AdobeRobohelpWord10fr_FR 10.0.0.0: 11 (0,0)

  {985E3CD2-145B-4E3C-97C9-5B56F0F81834} RoboHelp for Word_AdobeRobohelpWord10de_DE 10.0.0.0: 11 (0,0)

  {E7C1D8D6-5247-4560-BBBF-68E62F15EDCE} RoboHelp for Word_AdobeRobohelpWord10ja_JP 10.0.0.0: 11 (0,0)

  {A7C9A3E3-8E16-4d83-AE96-5B21C79302A1} Microsoft .NET Framework 4 4.0.0.0: 12 (2,1)

  {EFBC1075-F890-4293-A0D1-04BE66EE2AB3} Adobe ExtendScript Toolkit CS6 3.8.0.0: 13 (4,1)

  {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0: 14 (13,0)

  {340C810B-B1D8-4D4B-875A-D18C0F2230BF} Adobe RoboHelp 10_AdobeRobohelp10en_US 10.0.0.0: 15 (0,0)

  {5FB6DA72-7416-4D84-9437-BF10BC1CB11C} Adobe RoboHelp 10_AdobeRobohelp10fr_FR 10.0.0.0: 15 (0,0)

  {815D2CC1-1D7F-4367-829D-CC345B8FF65D} Adobe RoboHelp 10_AdobeRobohelp10de_DE 10.0.0.0: 15 (0,0)

  {8E639963-951C-4410-908F-3B0AE8728AF6} Adobe RoboHelp 10_AdobeRobohelp10ja_JP 10.0.0.0: 15 (0,0)

END Operation order for all session payloads: mediaGroup (requires,satisfies)

Setting property "edtWorkflow" to: 1

Setting property "installLanguage" to: en_US

Attempting to find the selected language in the set of available payload languages

Overwrite property "overrideFile" to: C:\Users\gkadmin\AppData\Local\Temp\{33E7911B-B927-47B7-8FC0-962DC5ADE543}\\{535398E1-3D07-4BDD-84D1-BF3EF62F939B}

Found payload actions:

Deciding what installer mode to use...

BEGIN Setting requested payload actions

Value returned on lookup of payload: {FCA2B6C6-FACB-4871-B321-B95DEBC8445C} Microsoft .NET Framework 2.0 x86 2.0.0.0 is: false

Action string for {FCA2B6C6-FACB-4871-B321-B95DEBC8445C} Microsoft .NET Framework 2.0 x86 2.0.0.0  is configdbonly

Selection of payload {FCA2B6C6-FACB-4871-B321-B95DEBC8445C} Microsoft .NET Framework 2.0 x86 2.0.0.0 is forbidden by the policy. Reason: Critical dependency

Value returned on lookup of payload: {50CE62C7-EC20-4908-ADB8-A2BD1FB3B401} Microsoft .NET Framework 2.0 x64 2.0.0.0 is: false

Action string for {50CE62C7-EC20-4908-ADB8-A2BD1FB3B401} Microsoft .NET Framework 2.0 x64 2.0.0.0  is none

Value returned on lookup of payload: {34EC90C1-E2A8-467c-9D10-A0C0216CF629} SQL Server Compact 3.5 SP2 3.5.0.0 is: false

Action string for {34EC90C1-E2A8-467c-9D10-A0C0216CF629} SQL Server Compact 3.5 SP2 3.5.0.0  is configdbonly

Selection of payload {34EC90C1-E2A8-467c-9D10-A0C0216CF629} SQL Server Compact 3.5 SP2 3.5.0.0 is forbidden by the policy. Reason: Required dependency

Value returned on lookup of payload: {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0 is: false

Action string for {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0  is none

Value returned on lookup of payload: {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 is: false

Action string for {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1  is configdbonly

Selection of payload {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 is forbidden by the policy. Reason: Required dependency

Value returned on lookup of payload: {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148 is: false

Action string for {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148  is configdbonly

Selection of payload {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148 is forbidden by the policy. Reason: Required dependency

Value returned on lookup of payload: {9AB0EFC0-AC6B-11E0-9E61-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x86) 6.0.2900.2180 is: false

Action string for {9AB0EFC0-AC6B-11E0-9E61-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x86) 6.0.2900.2180  is configdbonly

Selection of payload {9AB0EFC0-AC6B-11E0-9E61-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x86) 6.0.2900.2180 is forbidden by the policy. Reason: Required dependency

Value returned on lookup of payload: {156FDBA0-B01C-4943-B6A0-6878E05A7796} SQL Server Compact 3.5 SP2 x64 3.5.0.0 is: false

Action string for {156FDBA0-B01C-4943-B6A0-6878E05A7796} SQL Server Compact 3.5 SP2 x64 3.5.0.0  is none

Value returned on lookup of payload: {DC00A3E1-9C61-4B11-8070-B592E68D2B3C} Adobe Linguistics CS6 6.0.0.0 is: false

Action string for {DC00A3E1-9C61-4B11-8070-B592E68D2B3C} Adobe Linguistics CS6 6.0.0.0  is none

Value returned on lookup of payload: {4575CCF2-DF66-402B-A7EB-B8BDD62DDB29} Suite Shared Configuration CS6 3.0.0.0 is: false

Action string for {4575CCF2-DF66-402B-A7EB-B8BDD62DDB29} Suite Shared Configuration CS6 3.0.0.0  is none

Value returned on lookup of payload: {AC76D478-1031-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0 is: false

Action string for {AC76D478-1031-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0  is none

Value returned on lookup of payload: {AC76D478-1033-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0 is: false

Action string for {AC76D478-1033-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0  is configdbonly

Value returned on lookup of payload: {AC76D478-1036-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0 is: false

Action string for {AC76D478-1036-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0  is none

Value returned on lookup of payload: {AC76D478-1041-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0 is: false

Action string for {AC76D478-1041-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0  is none

Value returned on lookup of payload: {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 is: false

Action string for {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0  is configdbonly

Selection of payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 is forbidden by the policy. Reason: Required dependency

Value returned on lookup of payload: {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0 is: false

Action string for {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0  is configdbonly

Selection of payload {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0 is forbidden by the policy. Reason: Required dependency

Value returned on lookup of payload: {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0 is: false

Action string for {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0  is donotinstall

Selection of payload {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0 is allowed but the user has marked it for not to install

Value returned on lookup of payload: {337D5A3F-B153-4615-91D6-508E66744DEF} RoboHelp for Word_AdobeRobohelpWord10en_US 10.0.0.0 is: false

Action string for {337D5A3F-B153-4615-91D6-508E66744DEF} RoboHelp for Word_AdobeRobohelpWord10en_US 10.0.0.0  is none

Payload {337D5A3F-B153-4615-91D6-508E66744DEF} RoboHelp for Word_AdobeRobohelpWord10en_US 10.0.0.0 is extension payload. Aligning its action according to parent {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0

Value returned on lookup of payload: {48DD7513-7007-4857-A9DC-24023F52B03E} RoboHelp for Word_AdobeRobohelpWord10fr_FR 10.0.0.0 is: false

Action string for {48DD7513-7007-4857-A9DC-24023F52B03E} RoboHelp for Word_AdobeRobohelpWord10fr_FR 10.0.0.0  is none

Payload {48DD7513-7007-4857-A9DC-24023F52B03E} RoboHelp for Word_AdobeRobohelpWord10fr_FR 10.0.0.0 is extension payload. Aligning its action according to parent {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0

Value returned on lookup of payload: {985E3CD2-145B-4E3C-97C9-5B56F0F81834} RoboHelp for Word_AdobeRobohelpWord10de_DE 10.0.0.0 is: false

Action string for {985E3CD2-145B-4E3C-97C9-5B56F0F81834} RoboHelp for Word_AdobeRobohelpWord10de_DE 10.0.0.0  is none

Payload {985E3CD2-145B-4E3C-97C9-5B56F0F81834} RoboHelp for Word_AdobeRobohelpWord10de_DE 10.0.0.0 is extension payload. Aligning its action according to parent {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0

Value returned on lookup of payload: {E7C1D8D6-5247-4560-BBBF-68E62F15EDCE} RoboHelp for Word_AdobeRobohelpWord10ja_JP 10.0.0.0 is: false

Action string for {E7C1D8D6-5247-4560-BBBF-68E62F15EDCE} RoboHelp for Word_AdobeRobohelpWord10ja_JP 10.0.0.0  is none

Payload {E7C1D8D6-5247-4560-BBBF-68E62F15EDCE} RoboHelp for Word_AdobeRobohelpWord10ja_JP 10.0.0.0 is extension payload. Aligning its action according to parent {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0

Value returned on lookup of payload: {A7C9A3E3-8E16-4d83-AE96-5B21C79302A1} Microsoft .NET Framework 4 4.0.0.0 is: false

Action string for {A7C9A3E3-8E16-4d83-AE96-5B21C79302A1} Microsoft .NET Framework 4 4.0.0.0  is configdbonly

Selection of payload {A7C9A3E3-8E16-4d83-AE96-5B21C79302A1} Microsoft .NET Framework 4 4.0.0.0 is forbidden by the policy. Reason: Required dependency

Value returned on lookup of payload: {EFBC1075-F890-4293-A0D1-04BE66EE2AB3} Adobe ExtendScript Toolkit CS6 3.8.0.0 is: false

Action string for {EFBC1075-F890-4293-A0D1-04BE66EE2AB3} Adobe ExtendScript Toolkit CS6 3.8.0.0  is none

Value returned on lookup of payload: {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0 is: false

Action string for {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0  is install

Value returned on lookup of payload: {340C810B-B1D8-4D4B-875A-D18C0F2230BF} Adobe RoboHelp 10_AdobeRobohelp10en_US 10.0.0.0 is: false

Action string for {340C810B-B1D8-4D4B-875A-D18C0F2230BF} Adobe RoboHelp 10_AdobeRobohelp10en_US 10.0.0.0  is none

Payload {340C810B-B1D8-4D4B-875A-D18C0F2230BF} Adobe RoboHelp 10_AdobeRobohelp10en_US 10.0.0.0 is extension payload. Aligning its action according to parent {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0

Value returned on lookup of payload: {5FB6DA72-7416-4D84-9437-BF10BC1CB11C} Adobe RoboHelp 10_AdobeRobohelp10fr_FR 10.0.0.0 is: false

Action string for {5FB6DA72-7416-4D84-9437-BF10BC1CB11C} Adobe RoboHelp 10_AdobeRobohelp10fr_FR 10.0.0.0  is none

Payload {5FB6DA72-7416-4D84-9437-BF10BC1CB11C} Adobe RoboHelp 10_AdobeRobohelp10fr_FR 10.0.0.0 is extension payload. Aligning its action according to parent {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0

Value returned on lookup of payload: {815D2CC1-1D7F-4367-829D-CC345B8FF65D} Adobe RoboHelp 10_AdobeRobohelp10de_DE 10.0.0.0 is: false

Action string for {815D2CC1-1D7F-4367-829D-CC345B8FF65D} Adobe RoboHelp 10_AdobeRobohelp10de_DE 10.0.0.0  is none

Payload {815D2CC1-1D7F-4367-829D-CC345B8FF65D} Adobe RoboHelp 10_AdobeRobohelp10de_DE 10.0.0.0 is extension payload. Aligning its action according to parent {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0

Value returned on lookup of payload: {8E639963-951C-4410-908F-3B0AE8728AF6} Adobe RoboHelp 10_AdobeRobohelp10ja_JP 10.0.0.0 is: false

Action string for {8E639963-951C-4410-908F-3B0AE8728AF6} Adobe RoboHelp 10_AdobeRobohelp10ja_JP 10.0.0.0  is none

Payload {8E639963-951C-4410-908F-3B0AE8728AF6} Adobe RoboHelp 10_AdobeRobohelp10ja_JP 10.0.0.0 is extension payload. Aligning its action according to parent {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0

[    5728] Thu Aug 30 09:48:16 2012  INFO

END Setting requested payload actions

[    5728] Thu Aug 30 09:48:16 2012 ERROR

DS011: {156FDBA0-B01C-4943-B6A0-6878E05A7796} SQL Server Compact 3.5 SP2 x64 3.5.0.0: payload not found in the payloads folder: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_2_SSCERuntimex64\RedistributableInstaller.exe

DS011: {50CE62C7-EC20-4908-ADB8-A2BD1FB3B401} Microsoft .NET Framework 2.0 x64 2.0.0.0: payload not found in the payloads folder: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft_.NET2.0_x64\RedistributableInstaller.exe

[    5728] Thu Aug 30 09:48:16 2012  INFO

:: END TIMER :: [Total Timer] took 1111.92 milliseconds (1.11192 seconds) DTR = 3331.18 KBPS (3.25311 MBPS)

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s), 0 warning(s)

ERROR: DS011: {156FDBA0-B01C-4943-B6A0-6878E05A7796} SQL Server Compact 3.5 SP2 x64 3.5.0.0: payload not found in the payloads folder: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_2_SSCERuntimex64\RedistributableInstaller.exe

ERROR: DS011: {50CE62C7-EC20-4908-ADB8-A2BD1FB3B401} Microsoft .NET Framework 2.0 x64 2.0.0.0: payload not found in the payloads folder: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft_.NET2.0_x64\RedistributableInstaller.exe

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

[    5728] Thu Aug 30 09:48:17 2012  INFO

Exit Code: 26 - Some of the payloads cannot be located. Please verify your installer.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DS011 ...

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

END - Installer Session

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Visit http://www.adobe.com/go/loganalyzer/ for more information

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

START - Installer Session

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

RIBS version: 6.2.10.0

Win OS version: 6.1.1.0 64 bit Type: 1

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

Create Required Folders

Assuming uninstall mode

Lookup for master payload

DW040: The product "{2A1BD797-627C-485A-A1D2-847361E5A693}" is not installed. Cannot proceed with the uninstall

##### Running EDT Workflow #####

:: END TIMER :: [Total Timer] took 5.48715 milliseconds (0.00548715 seconds) DTR = 728.976 KBPS (0.711891 MBPS)

Uninstalling AAM

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Visit http://www.adobe.com/go/loganalyzer/ for more information

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

START - Installer Session

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

RIBS version: 6.2.10.0

Win OS version: 6.1.1.0 64 bit Type: 1

AAM Uninstall Status: 0 and 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: DW040: The product "{2A1BD797-627C-485A-A1D2-847361E5A693}" is not installed. Cannot proceed with the uninstall

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 33 - The product is not installed, cannot uninstall.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

END - Installer Session

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

[moszapy1]

Hi JeeCay,

Thanks for sending the log files. The error message shown in log is Exit Code 26:"Some of the payloads cannot be located. Please verify your installer."

It looks like msi package was not created properly.

Possible Resolution:-"try recreating installer package, to ensure that all payloads are present in the payloads folder"

[JeeCay]

I recreated the MSI (customized it to leave out RoboHelp for Word) but no success . In the logs the same error message is shown. There were no payloads deleted before.

Another interesting thing: During Installation process, the shortut for the "Adobe Application Manager" appears on the desktop and disappears again - this software is being installed and uninstalled again.

[moszapy1 · Accepted solution]

Hi Jeecay,

Your OS is 64bit. So while creating msi package via Adobe Application Manager Enterprise Edition you should chose 64 bit option. It looks like your creating 32bit msi package and deploying it on64 bit machine.

Please confirm.

[JeeCay]

Yes, that was the problem. Please don't ask me why I selected 32-bit when packaging on a 64-bit machine...

Many thanks for your help! It's good to have a sense of achievement short before the weekend

[moszapy1]

Nice to hear that... 🙂