Moving this discussion to the Premiere Elements forum.
What video card do you have on your Mac?
On a PC, what you describe is usually due to the video driver. In that case, the suggestion is to go to the nVidia, or ATI/AMD Web site and then download and install the latest. IIRC, on a Mac, the updated video drivers are installed, when one updates the Mac OS. Have you updated your Mac OS from Apple's site? If not, that would be my first step.
Good luck, and wish that I knew more about Mac's.
Macs automatically updated everything, Bill. So if Den is connected to the internet, he/she has all of the updates for the operating system.
But version 9 also had some Adobe updates, and he/she may not have gotten those.
Thank you for that info. That was what I had understood, so the OS update should also update the video driver too.
Appreciated, as I can always learn something new regarding Mac's.
As Steve said, this Mac is updated automatically. I recently upgraded to OS Lion (10.7.4) and I checked for new updates, but everything is up-to-date.
I checked for updates & patches and found only one patch on the Adobe site. I seem to recall that it mentioned something about "crash on exit" which is something I was experiencing, so I installed it. I haven't crashed on exit since, but the blank white screen after initializing sure doesn't look right. Is this normal? I must open a project in order to see a workspace. Also the crazy coloration in the timeline while dragging a clip is a major headache. I'm a recent convert to the Mac world, so I thought of video drivers too. I don't know all that much about Macs (yet), but I thought "drivers" were a PC thing??
Thanks to all who are contributing to this question. I found out how helpful Adobe's online chat help is earlier today... thanks for the paid phone support number Adobe!