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1. Re: Contribute
Dominic Michael Aug 29, 2012 1:17 AM (in response to Credvill)Can you please detail me on the problem you are facing? Whether it is not accepting the new FTP password or not allowing to edit the connection etc...
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2. Re: Contribute
Credvill Aug 29, 2012 6:43 AM (in response to Dominic Michael)I open Contribute and it shows my web site. When I click Connect, the box appears with the User name showing but nothing in the password box. No matter which password I try, nothing works. It worked perfectly before moving servers, but not since.
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3. Re: Contribute
Credvill Sep 1, 2012 11:56 PM (in response to Credvill)Can no one help with this, please? I have tried uninstalling and then re-installing, but that will not work either.
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4. Re: Contribute
Sharad Vatsa Sep 5, 2012 2:26 AM (in response to Credvill)Hi,
I have left a PM for you. We would like to do a Connect session to check the issue and assist you.
Please PM me your contact details and I will have someone from Contribute support team get in touch with you to assist you with this issue.
Alternatively, you may contact Contribute Support at 800-833-6687 (IVR Option 2 > 3 > 5 > 4).
Regards,
Sharad
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5. Re: Contribute
Credvill Sep 5, 2012 12:18 PM (in response to Sharad Vatsa)I tried Contribute Support and they said they can only help if the product is less than three years old. My copy was purchased in 2007. I have emailed my telephone number, but I should say that I live in the UK.
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6. Re: Contribute
Sharad Vatsa Sep 5, 2012 1:25 PM (in response to Credvill)Sorry, the number I mentioned is US support number.
I got your email and you would have received a response. Let's connect tomorrow and work on this. -
7. Re: Contribute
Credvill Sep 5, 2012 1:59 PM (in response to Sharad Vatsa)That would be wonderful and thank you.


