quote:
Originally posted by:
MarkAJohnson
Okay, I think we figured it out. It only works if the hard
drive name does not include any spaces. So, it has something to do
with how our app links to the topic, which our engineer guy should
be able to handle. Thanks again for taking a look Harvey, -Mark
Greetings. I'm the engineer working with Mark to get our
WebHelp up and running. Thought I'd chime in with my $0.02 here.
Thanks to this forum, I just learned about adding
"withnavpane=true" to the URL to show the nav pane... So that
part's solved.
But the rest of it remains a mystery. Here are some relevant
points:
1. We're accessing these as local files, not Web URLs - so
it's "file://", not "
http://".
2. We access "<appname>_csh.htm", so our path would be
something like:
file://Macintosh HD/Applications/MyApp/Help
Files/MyApp_csh.htm#TopicNumber=33005,withnavpane=true
3. The problem exists on Mac in Safari, but NOT in Internet
Explorer.
If you remove the space from "Macintosh HD" (and rename the
drive) it works fine. With the space in it, we just spin. I've
tried it with an actual space and a %20; neither one works. Since
the _csh.htm file calls into a bunch of Java Scripts, I have a
feeling that's where it's breaking down. While of course the
browser plays a part in this (since it works in IE but not Safari)
I know that Safari normally handles spaces just fine - and since
Safari is the default browser on Macs nowadays, we're very eager to
find a solution/workaround.
Questions:
1. Is this the right way to open context-sensitive help?
2. Do other people do this? If so, does the script fail?
3. What kinds of things could I try for workarounds?
Thanks in advance,
Jeff Nordquist