1 2 Previous Next 56 Replies Latest reply on Jun 28, 2015 8:38 PM by jedeco3

    Illegally Installing Chrome

    linksfiend2 Level 1

      ... and Google Toolbar.  Never asked for permission.  Almost positive this is illegal.  Defend thyself.

        • 1. Re: Illegally Installing Chrome
          pwillener Level 8

          I didn't install anything on your computer; you did!


          And I cannot prevent you from not unchecking the clearly visible checkbox.


          Nor from not using the offline installers, which links are posted at least a dozen times here every day.

          • 2. Re: Illegally Installing Chrome
            dmh165638 Level 1

            The latest Flashplayer update gives no options to opt out of Google Chrome or the Google IE Toolbar.  I have verified the process myself and there are zero checkboxes at any point in the update install.  So yes you can prevent someone from unchecking a box if you remove it completely.  I have had several hundred users report this.  This is a problem since Google Chrome is not allowed on our corporate devices. 

            • 3. Re: Illegally Installing Chrome
              linksfiend2 Level 1

              I used your official installer and there are NOT any "clearly visible checkbox"es.  There are NO checkboxes at all.  Don't imply I am an idjit without doing your own due diligence first.  Clearly you did not investigate the installer. 

              • 4. Re: Illegally Installing Chrome
                chrisc59802590 Adobe Employee

                Can you please check your browser history?  You should see two entries for get3.adobe.com around the time you did your install. 


                I'm very interested in finding a case where we don't give you the option to opt out of the third party installation.  If you feel like this occurred with you and are willing to do a desktop sharing session with me, please send email to ccampbel@adobe.com and I'll setup something at your convenience so we can walk through the update process.

                • 5. Re: Illegally Installing Chrome
                  FlyingTiger777 Level 1

                  The same thing happened to me just now.....


                  In the evening of Sept 2, 2012 (UTC-7) Flash Player notified my Windows 7 laptop that it needed to update itself.

                  I clicked the "Download" button in the Adobe notification window.

                  This opened Internet Explorer 9 to an Adobe download web page.

                  There were no options to check or uncheck on this web page.

                  I clicked to proceed with the installation.

                  And the installation progress window showed installation progress for Adobe Flash Player and Google Chrome!

                  I have never ever ever installed Google Chrome, nor allowed it as a 3rd party installation to software that I am installing.

                  I do read EULAs and investigate option boxes carefully.

                  This is an Adobe installation problem. Please fix it ASAP. You should not be forcing products on your users, especially non-Adobe products.


                  Thank you.

                  • 6. Re: Illegally Installing Chrome
                    pwillener Level 8

                    FlyingTiger777 wrote:

                    There were no options to check or uncheck on this web page.

                    I wish somebody would actually post a screenshot of this.


                    I have intentionally left one of my machines on 11.3, so I could watch what exactly happens after the update notification.


                    This morning the notification was displayed, and I clicked download. It opened the default browser, and there was the standard download page, with an optional intall for McAfee Security Scan Plus:


                    • 7. Re: Illegally Installing Chrome
                      FlyingTiger777 Level 1

                      Thanks for posting.

                      That's not the Adobe installer box that I saw. There were no checkboxes on the installer diaglog box I saw, and it was longer. I'm not using Firefox, I'm using IE.

                      I didn't end up with any McAfee on my system....Google Chrome was installed.

                      • 8. Re: Illegally Installing Chrome
                        pwillener Level 8

                        What I posted was not the installer dialog, but the download page.

                        • 9. Re: Illegally Installing Chrome
                          FlyingTiger777 Level 1

                          Yes. That is not the same Adobe download page that I saw in my browser.

                          • 10. Re: Illegally Installing Chrome
                            Kogarashikaze Level 1

                            I don't have a screenshot of the download page as the update is already installed in my system, but I too had the "no checkboxes; toolbar installed anyway" problem.  The download page for the Google set (Chrome and toolbar) shows instructions for how to install and that's it.  No checkboxes.  There was no attempt to install McAfee, either, so I don't know where the download page you posted came from.


                            The installer itself popped up with a Run/Save/Cancel dialog at the bottom of the window (IE 9).  I clicked "Run," and the installer immediately started to install.  It didn't show an EULA, it didn't show any checkboxes, it didn't ask where on my computer I wanted to put things, it just started installing.  I already have Chrome, so that didn't try installing again, but I don't use any toolbars at all and was quite upset to see Adobe, a company I'd previously had no complaints with, putting it on my computer without permission.

                            • 11. Re: Illegally Installing Chrome
                              chrisc59802590 Adobe Employee

                              Here are the steps on reverting to Flash Player 11.3 and activating the update UI if you're interested in trying to reproduce this problem.  If you can reproduce it, I'm very interested in seeing it occur.  We should not be installing anything without your permission.


                              1. Uninstall Flash Player - http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

                              2. Download, extract and install the appropriate version of Flash Player 11.3 - http://download.macromedia.com/pub/flashplayer/installers/archive/fp_11.3.300.271_archive. zip

                              Install for Internet Explorer - flashplayer11_3r300_271_winax.exe

                              Install for other browsers - flashplayer11_3r300_271_win.exe

                              3. Open your browser and navigate to http://www.adobe.com/software/flash/about/.  Verify you have 11.3.300.271 installed.

                              4. Open a command prompt and navigate to

                              64bit systems - C:\windows\syswow64\macromed\flash ("cd c:\windows\syswow64\macromed\flash")

                              32bit systems - C:\windows\system32\macromed\flash ("cd c:\windows\system32\macromed\flash")

                              5. Depending on your browser, type the command without quotes:

                              Internet Explorer - "FlashUtil32_11_3_300_271_ActiveX.exe -update activex"

                              Other browsers - "FlashUtil32_11_3_300_271_Plugin.exe -update plugin"



                              You should see a dialog that looks like this:


                              9-4-2012 6-36-54 PM.png


                              Clicking Download should take you to a page that looks similar to this (it will differ a bit depending on the browser you are using):


                              9-4-2012 6-38-56 PM.png


                              From there, clicking Update now will start the download.

                              • 12. Re: Illegally Installing Chrome
                                pwillener Level 8

                                I would also be very interested in the URL of that page without the checkboxes.


                                P.S. the download page offers different products to different users, e.g. who already have Chrome or Google Toolbar installed.

                                • 13. Re: Illegally Installing Chrome
                                  Kogarashikaze Level 1

                                  I'm not entirely sure what changed this time, but I followed your instructions, and this time I was directed to the proper download page after clicking "Download" in the installer box, with checkbox for Google Toolbar and Chrome.  Unchecking those and clicking "Update Now," I was taken to the install page I'd seen the previous time:


                                  This is where clicking "Download" took me when I updated the first time.  As you can see, install directions, but no checkboxes.


                                  I do appreciate the prompt response and directions to attempt to replicate the issue.  I would guess that some updates are skipping the proper download page and going straight to here, and thus the end-users aren't getting the opportunity to uncheck the box.  I'm not sure what would cause that, but I do know for a fact that I never saw the proper download page.

                                  • 14. Re: Illegally Installing Chrome
                                    chrisc59802590 Adobe Employee

                                    Thank you for trying those steps out.  I'm going to meet with team members that worked on this change (both server side and with the Flash Player UI) to see what could be happening here.  I'll let you know what I find out.




                                    • 15. Re: Illegally Installing Chrome
                                      Luc4800 Level 1

                                      Yeah I think repro is not same. Using repro steps it didn't repro for me either.


                                      I'd say just honor the user settings at original install or at least keep the defaults.

                                      Why keep asking every few updates for Google Chrome again and default it to true?

                                      That's really annoying and not typical for updates.

                                      • 16. Re: Illegally Installing Chrome
                                        chrisc59802590 Adobe Employee

                                        I'm worried that this steps might not be applicable too.  I tried them over 2000 times last night and could never get it to reproduce.  Having screenshots and browser history will definitely help here.

                                        • 17. Re: Illegally Installing Chrome
                                          Kogarashikaze Level 1

                                          Unfortunately, my browser history doesn't show any entries from get3.adobe.com for either Tuesday (when Google Toolbar was installed without my permission) or Wednesday (when I tried to reproduce the problem).  I'm not sure why.

                                          • 18. Re: Illegally Installing Chrome
                                            chrisc59802590 Adobe Employee

                                            @kogarashikaze - That's odd.  Do you see any mention of flashplayer in your log for that day?  Do you recall if your browser was launched before Flash Player was installed?

                                            • 19. Re: Illegally Installing Chrome
                                              Kogarashikaze Level 1

                                              I think the update was installed the first time (with the toolbar) before I had a chance to open my browser, but I can't recall at this point.  As it is, the only Adobe entries in my browser history are the "About Flash" page, the page to set screen name for the forums, and then the forum pages themselves.  It could just be that, for some reason, IE9 didn't record the download page, or perhaps there's a more extensive history log I'm not seeing.  I honestly don't know.  I've tried finding a more extensive log but have had no luck.

                                              • 20. Re: Illegally Installing Chrome
                                                Luc4800 Level 1

                                                Same here, nothing in browser log. But in my case I got the update request at the reboot so I know for sure the browser wasn't started (or any other program).


                                                Note it seems the update was already dowloaded locally to my disk and at reboot it just executed the update. When I clicked ok it immediately