1 Reply Latest reply: Sep 4, 2012 1:18 PM by Jonathan Herbach RSS

    VirusScanExecutionError

    TheKilnAdvt Community Member

      i keep getting the below error. i have tried to uplaod a 255mb m4v file 5 times.  It does NOT have a virus. what is wrong?

       

       

      svr.VirusScanExecutionError

      [VirusScanExecutionError] VirusScan exited with errorCode=-1

        • 1. Re: VirusScanExecutionError
          Jonathan Herbach techies

          Earlier this summer our engineering team upgraded the virus scanning software that is incorporated into our service. As you might imagine, this software protects you, and more importantly, your recipients by checking the integrity of the files that are sent to ensure they are safe to open. A recent side effect of this was that the AV software started to more frequently report false errors on larger files – initially misreporting them as infected, and now reporting the transactions with the rather opaque “error code -1”. This does NOT mean your file has a virus, but that our AV software experienced a problem in scanning it. SendNow is designed to only send files that have been successfully scanned for viruses.

           

          Our engineers are aware of this "-1 problem" and are investigating potential ways to fix it.