5 Replies Latest reply: Sep 7, 2012 11:35 PM by r_baiswar RSS

    AAMEE 3.0/3.1 and Contribute 6.5

    John Putnam

      Does AAMEE 3.0/3.1 support Contribute 6.5? I am getting "This media is not supported by this version of AAMEE" errors when trying to create installation packages. I do have a volume license key but do not get to the point where it can be entered before getting the error.

       

      Thanks!

        • 1. Re: AAMEE 3.0/3.1 and Contribute 6.5
          r_baiswar Adobe Employee

          Hi John,

          Please use AAMEE 2.1 to package and deploy contribute 6.5. On win you can create the serialized package from AAMEE workflow, while on mac you can create the trial package (you will not get an option to enter a serial number in AAMEE workflow). But you can serialize the mac package after deploying it on client machine. Use PRTK copied in -

          Mac - /Library/Application Support/Adobe/OOBE/PDApp/Enterprise/Utilities/APTEE/CS5_5

          Win - \Programs files x86\common files\Adobe\OOBE\PDApp\Enterprise\Utilites\APTEE\CS5_5

           

          to serialize the installed package. Command that you can use to serialize the installed package is -

          adobe_prtk --tool=ReplaceSN --serialize=LEID --serial=SN

           

          please write back if you face any issues in packaging and deploying Contribute 6.5 using AAMEE 2.1

           

          regards,

          Rahul | rbaiswar@adobe.com

          • 2. Re: AAMEE 3.0/3.1 and Contribute 6.5
            John Putnam Community Member

            How do I find the LEIN for Contribute 6.5? I used the identfier for Contribute CS6 at http://www.adobe.com/devnet/creativesuite/enterprisedeployment/licensing-identifiers.html but my command to serialize Contribute 6.5 does not work. The program continues to prompt for a serial number or continuation of the 30 day trial at launch.

            • 3. Re: AAMEE 3.0/3.1 and Contribute 6.5
              r_baiswar Adobe Employee

              LEID value for mac -

              Contribute-6.5-Mac-GM

              LEID value for win -

              Contribute-6.5-Win-GM

              • 4. Re: AAMEE 3.0/3.1 and Contribute 6.5
                John Putnam Community Member

                Thanks for the LEID. However, I am getting serialization errors because of a locale mismatch. Here is the information from the oobelib.log. I used the media I received from Adobe to create the installation package. The serial number I have works fine when I enter it in the GUI prompt for serial number.

                 

                2012-09-06 09:19:45 [5054]  Adobe PRTK: Serial number is for en_US locale

                2012-09-06 09:19:45 [5054]  Adobe PRTK: Checking with installed locale en_GB

                2012-09-06 09:19:45 [5054]  Adobe PRTK: Serial number locale not matching installed locale

                2012-09-06 09:19:45 [5054]  Adobe PRTK: Return code 4

                • 5. Re: AAMEE 3.0/3.1 and Contribute 6.5
                  r_baiswar Adobe Employee

                  Hi John, please create another package by selecting the installation language as North America on product selection screen. this serial number should work fine after deployment of this package (having selected North America langauge).

                  please get back if you face any issues with the package.

                   

                  thanks,

                  Rahul