12 Replies Latest reply: Sep 7, 2012 1:40 PM by Nancy O. RSS

    ftp error when I PUT, Tested OK

    francinecorso

      I build my website on my computer exactly as the book indicated with the "Striped Umbrella" example, I PUT the root ok, but each time I try to put another file it locks the FTP, so bad that I not only have to shutdown and power down. I have to turn off the modem and lose my telephone for an hour. This is bad, because I am in poor health!

      Can someone help me? I have CS6.

        • 1. Re: ftp error when I PUT, Tested OK
          Nancy O. CommunityMVP

          Which version of Dreamweaver?

          Which operating system?

          How big are the files you are trying to upload?

           

          Are the settings and root directory for your Remote server properly defined?

          CS6-remote-site-root-folder.jpg

           

           

          Nancy O.

          • 2. Re: ftp error when I PUT, Tested OK
            francinecorso Community Member

            I just bought Dreamweaver cs6 for Windows 7. I know it is setup correctly because the "test" runs fine and connects ok. I uploaded the root ok. Is there a size limit? do I have to do one branch at a time?

             

             

             

             

            Francine

            • 3. Re: ftp error when I PUT, Tested OK
              Nancy O. CommunityMVP

              Depending on your connection speed, large files -- especially media, can take a very long time to upload. 

               

              Are you getting any error messages?

               

              Are you able to upload using a 3rd party FTP app like Filezilla or Cute ftp?

               

               

              Nancy O.

              • 4. Re: ftp error when I PUT, Tested OK
                francinecorso Community Member

                Fizzella only lets me upload one at a time. Do I have to move over the smaller HTML files first and the images. They are in separate folders. Can I move over the folders whole?

                You said "it takes a long time" But for me it takes down my modem and takes hours to clear. I'll try and find the log and attach it to you.

                 

                 

                 

                 

                 

                Francine

                • 5. Re: ftp error when I PUT, Tested OK
                  francinecorso Community Member

                  Hello again,

                  I am attaching 2 logs of when it happened.

                  Maybe (I hope) you can tell me what I am doing wrong.

                  Thanks,

                   

                   

                   

                  Francine

                  • 6. Re: ftp error when I PUT, Tested OK
                    osgood_ CommunityMVP

                    francinecorso wrote:

                     

                    Do I have to move over the smaller HTML files first

                     

                    Not really. You could try but it doesnt matter in what order you upload the files in.

                     

                    francinecorso wrote:

                     

                    Can I move over the folders whole?

                     

                     

                    Yes.....this is standard practice.

                     

                     

                    francinecorso wrote:

                     

                    You said "it takes a long time" But for me it takes down my modem and takes hours to clear. I'll try and find the log and attach it to you.

                     

                    Media such as videos etc can take a lot of time to upload due to their file size but optimized web images should go up in a matter of a few seconds if you have a broadband connection. Just make sure you are optimizing the images for the web and not trying to upload images that are for use for printing as these can be very large files.

                     

                    I would certainly start by trying a 3rd party FTP program rather than the inbuilt one which ships with Dreamweaver.

                    • 7. Re: ftp error when I PUT, Tested OK
                      francinecorso Community Member

                      Thanks

                      I don't have large files,but my folders arre very large with dozens of entries. I move over the folders first. I'll try now. But if it fails. I have to be off for a few hours. Did you see the logs I sengt you?

                       

                       

                       

                       

                       

                      Francine

                      • 8. Re: ftp error when I PUT, Tested OK
                        Nancy O. CommunityMVP

                        This web forum doesn't support email attachments.

                         

                         

                        Nancy O.

                        • 9. Re: ftp error when I PUT, Tested OK
                          francinecorso Community Member

                          I finally got it up with the help of smart people at Aplus.net.  I had to create empty folders with their software and put into them. KI got the clue from the logs. I said "not found"

                          You people have a bug in your S/W for windows 7. When it can't complete a command it "hangs" the modem and it take several hours for the system to clear it.

                          I called the phone number for help,took the call back option and when i got the call once, I got someone who hardly spoke English and the next time I waited after the computer called back and was disconnected.

                           

                           

                           

                           

                           

                          Francine Matson

                          PS I will NEVER buy an ADOBE product again

                          • 10. Re: ftp error when I PUT, Tested OK
                            Nancy O. CommunityMVP

                            I'm sorry for your grief.  But it really sounds to me like you have a software conflict.  By any chance, do you have Skype on your system?

                             

                            I realize DW's FTP has some issues for a handful of people.  But quite honestly I've NEVER experienced FTP problems in DW except with GoDaddy hosting.  But that's a topic for another discussion.

                             

                             

                            Nancy O.

                            • 11. Re: ftp error when I PUT, Tested OK
                              francinecorso Community Member

                              No, I don't even have a cell phone. I use AOL from the old dial up days and when i switched to cable, I kept aol. I am a very casual user. You don't provide enough documentation as to how to link to the remote site!

                               

                               

                               

                               

                              Francine

                              • 12. Re: ftp error when I PUT, Tested OK
                                Nancy O. CommunityMVP

                                You don't provide enough documentation as to how to link to the remote site!

                                 

                                This is a user-to-user forum.  We're all product users just like you.

                                 

                                Adobe Dreamweaver has pretty good documentation in the (F1) Help Articles

                                http://helpx.adobe.com/dreamweaver/using/connect-remote-server.html

                                 

                                 

                                Nancy O.