10 Replies Latest reply on May 1, 2013 9:19 AM by Loveppro11

    Audio & video don't match on burned blu-ray

    davidh36 Level 1

      Thanks to everyone on this forum, I was able to solve the blue screen of death issue! 


      Now a new problem:  I successfully burned a blue ray.  The menus work well and the picture is great, but the audio is about 20 seconds ahead of the video on all tracks.  This problem only occurs on the finished blu-ray disc.  In preview, the audio and video match perfectly.


      I am using Encore version


      Does anyone have this issue? 




      Here are my blu-ray drive and system details:


      Here are the blu-ray drive specs:

      Logitec USB 2.0/3.0 Bus powered portable bluray drive unit, LBD-PME6U3VBK
      Driver: 6.1.7601.17514
      Renesas USB 3.0 driver also installed

      The computer specs are as follows:
      Manufacturer: Toshiba
      Manufacturer Part Number: PSAY1U-05U027
      Product Line: Satellite
      Product Series: P755
      Product Model: P755-S5375
      Product Name: Satellite P755-S5375 Notebook
      Product Type: Notebook
      Processor Manufacturer: Intel
      Processor Type: Core i7
      Processor Model: i7-2670QM
      Processor Speed: 2.20 GHz
      Processor Core: Quad-core (4 Core)
      Cache: 6 MB
      Chipset Manufacturer: Intel
      Chipset Model: HM65 Express
      Standard Memory: 4 GB
      Memory Technology: DDR3 SDRAM
      Memory Standard: DDR3-1333/PC3-10600
      Number of Total Memory Slots: 2
      Hard Drive Capacity: 500 GB
      Screen Size: 15.6"
      Display Screen Type: Active Matrix TFT Color LCD
      Aspect Ratio: 16:9
      Screen Mode: WXGA
      Backlight Technology: LED
      Screen Resolution: 1366 x 768
      Graphics Controller Manufacturer: Intel
      Graphics Controller Model: HD 3000
      Graphics Memory Capacity: 1.65 GB
      Graphics Memory Accessibility: Shared
      Ethernet Technology: Fast Ethernet
      Wi-Fi: Yes
      Wi-Fi Standard: IEEE 802.11b/g/n
      Webcam: Yes
      Operating System: Genuine Windows 7 Home Premium with SP1
      Operating System Architecture: 64-bit
      Pointing Device Type: TouchPad
      Number of Cells: 6-cell
      Battery Chemistry: Lithium Ion (Li-Ion)
      Width: 15.0"
      Depth: 9.8"
      Weight (Approximate): 5.40 lb
      Package Contents:
      Satellite P755-S5375 Notebook
      Lithium Ion Battery
      AC Adapter
      Green Compliant: Yes
      Green Compliance Certificate/Authority: RoHS




      Installed programs:
      Name                                                            Version          
      Microsoft Application Error Reporting                           12.0.6015.5000   
      Microsoft Office Click-to-Run 2010                              14.0.4763.1000   
      Microsoft Office 2010                                           14.0.4763.1000   
      Windows Live Essentials                                         15.4.3502.0922   
      Apple Application Support                                       2.1.7            
      Windows Live Writer                                             15.4.3502.0922   
      Microsoft_VC90_MFCLOC_x86                                       1.00.0000        
      Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148  9.0.30729.4148   
      TOSHIBA Web Camera Application                                  
      Windows Live Messenger                                          15.4.3538.0513   
      Microsoft_VC90_CRT_x86                                          1.00.0000        
      Google Toolbar for Internet Explorer                            1.0.0            
      Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219     10.0.40219       
      Microsoft Visual C++ 2005 Redistributable (x64)                 8.0.61000        
      Microsoft SQL Server 2005 Compact Edition [ENU]                 3.1.0000         
      Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219     10.0.40219       
      Toshiba Online Backup                                          
      TOSHIBA ReelTime                                              
      Windows Live Remote Client Resources                            15.4.5722.2      
      Windows Live SOXE Definitions                                   15.4.3502.0922   
      Adobe AIR                                                    
      Windows Live Mesh ActiveX Control for Remote Connections        15.4.5722.2      
      Windows Live Communications Platform                            15.4.3502.0922   
      Windows Live Movie Maker                                        15.4.3502.0922   
      Apple Software Update                                         
      Windows Live UX Platform Language Pack                          15.4.3508.1109   
      Windows Live Photo Gallery                                      15.4.3502.0922   
      bl                                                              1.0.0            
      Windows Live Mail                                               15.4.3502.0922   
      Java(TM) 6 Update 25                                            6.0.250          
      MSVCRT_amd64                                                    15.4.2862.0708   
      TOSHIBA Face Recognition                                      
      ph                                                              1.0.0            
      Adobe Widget Browser                                            2.0.348          
      Windows Live Writer                                             15.4.3502.0922   
      Mesh Runtime                                                    15.4.5722.2      
      TOSHIBA Supervisor Password                                  
      Adobe Acrobat X Pro - English, Fran軋is, Deutsch                10.1.1           
      Adobe Reader X MUI                                              10.0.0           
      TOSHIBA Media Controller Plug-in                                
      Windows Live Photo Gallery                                      15.4.3502.0922   
      Windows Live Photo Common                                       15.4.3502.0922   
      Label@Once 1.0                                                  1.0              
      PDF Settings CS6                                                11.0             
      Toshiba Book Place                                              2.2.7530         
      Windows Live PIMT Platform                                      15.4.3508.1109   
      TOSHIBA Wireless LAN Indicator                                  1.0.5            
      D3DX10                                                          15.4.2368.0902   
      Utility Common Driver                                         
      Junk Mail filter update                                         15.4.3502.0922   
      Windows Live Movie Maker                                        15.4.3502.0922   
      TOSHIBA HDD/SSD Alert                                          
      Windows Live Remote Service                                     15.4.5722.2      
      Toshiba App Place                                               
      Windows Live Mesh                                               15.4.3502.0922   
      Windows Live Language Selector                                  15.4.3538.0513   
      Renesas Electronics USB 3.0 Host Controller Driver             
      TOSHIBA Value Added Package                                    
      Microsoft_VC80_CRT_x86                                          8.0.50727.4053   
      Google Update Helper                                         
      TOSHIBA HDD Protection                                         
      7-Zip 9.20 (x64 edition)                                      
      TOSHIBA PC Health Monitor                                      
      Windows Live Mail                                               15.4.3502.0922   
      Adobe Help Manager                                              4.0.244          
      MSVCRT                                                          15.4.2862.0708   
      Windows Live Remote Client                                      15.4.5722.2      
      Blackmagic ATEM Switchers                                       
      Microsoft_VC90_MFC_x86                                          1.00.0000        
      Windows Live Photo Common                                       15.4.3502.0922   
      Windows Live ID Sign-in Assistant                               7.250.4232.0     
      Microsoft Visual C++ 2005 Redistributable                       8.0.61001        
      Windows Live Messenger                                          15.4.3538.0513   
      Windows Live Mesh                                               15.4.3502.0922   
      Windows Live Writer                                             15.4.3502.0922   
      Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148  9.0.30729.4148   
      Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17    9.0.30729        
      TOSHIBA Hardware Setup                                       
      Microsoft Silverlight                                           4.0.50401.0      
      PlayReady PC Runtime x86                                        1.3.0            
      Intel(R) WiDi                                                  
      Windows Live MIME IFilter                                       15.4.3502.0922   
      TOSHIBA Flash Cards Support Utility                          
      TOSHIBA eco Utility                                            
      Windows Live UX Platform                                        15.4.3502.0922   
      TOSHIBA Wireless Display Monitor                                1.0.1            
      Debugging Tools for Windows (x64)                            
      Windows Live Remote Service Resources                           15.4.5722.2      
      Windows Live Writer Resources                                   15.4.3502.0922   
      Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17    9.0.30729        
      Intel(R) PROSet/Wireless WiFi Software                          14.01.1000       
      Windows Live Installer                                          15.4.3502.0922   
      TOSHIBA Disc Creator                                   for x64 
      PlayReady PC Runtime amd64                                      1.3.0            
      Windows Live SOXE                                               15.4.3502.0922   
      Java Auto Updater                                               
      TOSHIBA Bulletin Board