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[ashfordkent]

I have (repeatedly) installed flash player 11.4.402.265 and received the message "installation successful. you are now running flash player 11.4.402.265", but I can't use it and Adobe doesn't recognize that it is there.  What do I do?

[Jeff A Wright]

Moving this discussion to the Installing Flash Player forum.

[Sunil_Bhaskaran]

Please go to the following link and let us know the version of Flash Player installed on your machine: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Also, please let us know your operating system and browser.

Thanks,

Sunil

[ashfordkent]

The version of flash player I keep downloading and installing is 11.4.402.265, which I believe is correct for windows XP.  When I do this, I get a message that says I have correctly installed 11.4.402.265, and that it is now running.  AT THE SAME TIME, I get the message on the toolbar that says "Adode wants to install the latest version of flashplayer....."..When I go to control panel, I see that flash player (version 11.4.402 265) is installed, that no other version is installed.  There is even a log of activity.  But flash player does not work, and when I go to Adobe for help, Adobe is unable to find ANY version of flash player on my system.  My browser is windows explorer.    Please suggest something to try.  ashfordkent

[pwillener]

• http://forums.adobe.com/thread/885448
• http://forums.adobe.com/thread/867968