RoboHelp 10 is very unstable under Win7

[Guest]

Hi all,

using RH 10 under Win7 I noticed that the program is extremely unstable. It often crashes with only a very simple error message, telling that is searching for a solution but it never find one. Also the Windows Explorer crashes 10-20 times a day when working with RH. This is definitely linked to instaling the TCS4 on this system, and I have only been using RH and RSC yet.

Is thete anybody else with this issue, particularly the Explorer crash?

I found an older thread stating that RSC made Windows Explorer crash but this was related to RH7. Also there was no solution beyond deinstalling it.

Regards,

Robert

[Willam_van_Weelden]

Hi,

I've been using RH10 since the beta builds on several computers, virtual machines and operating systems. I have not experienced any of the problems you encounter. I did, however, not use RSC. So that would point to RSC being the problem.

Do you use a 32-bit system or a 64-bit system? And do you have the same configuration on an XP machine?

Greet,

Willam

[Guest]

Hi,

this is 32bit, and I have also tested RH10 under WinXP previously

without any problems at all. However, this was in a virtual machine.

Robert

[Mark_Southee]

I've had issues with RoboHelp running in a VM environment when I had TCS 2 installed in a 32bit W7 VM via Parallels on a MacBook Pro (i7 with 4GB RAM - 1GB assigned to VM). For example adding a TOC Book took 20 minutes!

[Jeff_Coatsworth]

I found that too running TCS2 and TCS3.5 - if you don't require source control, turning off RSC makes the difference.

[Guest]

I might have been a bit confusing, please excuse.. I previously ran RH10

under XP in a VM and there where no problems. Now I run it under Win7,

normal desktop, with the issues I mentioned.

How do you turn off RSC? I killed the tasks and processes without

noticing a difference. I would try to avoid deinstalling RSC completely,

if possible.

Robert

[Jeff_Coatsworth]

If you don't use source control, uninstall it - it's the only easy way from keeping the services from getting turned on each time you fire up RH.

[Willam_van_Weelden]

Or if you want to use source control, you can also look into another solution. The RoboHelp Developer Center has several articles on how to add your projects to a myriad of source control systems.

Greet,

Willam