26 Replies Latest reply: Dec 2, 2013 4:35 AM by georghilmarsson RSS

    Problem with zoom in Photoshop CS6

    igor_vds

      Hello

       

      I've got problem with new(?) feature in Photoshop CS6.

      When I'm working on my project and have for example 150% zoom and I want to move workspace with SPACE+LMB.

      In my previous version (CS3) I can do this without problem but know Photoshop shows me my file with FIT TO SCREEN zoom and some frame to choose

      which screen area I want to zoom in.

      It's just zooming out to full view of file. I hate this, but I can't turn it off.

       

      My system info:

      Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

      Operating System: Windows 7 64-bit

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 2

      Logical processor count: 4

      Processor speed: 2660 MHz

      Built-in memory: 3828 MB

      Free memory: 148 MB

      Memory available to Photoshop: 3250 MB

      Memory used by Photoshop: 80 %

      Image tile size: 128K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Basic

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: NVIDIA Corporation

      Video Card Renderer: GeForce GT 420M/PCIe/SSE2

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

      Video Card Number: 2

      Video Card: Intel(R) HD Graphics

      OpenCL Unavailable

      Driver Version: 8.15.10.2189

      Driver Date: 20100728000000.000000-000

      Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

      Video Mode: 1366 x 768 x 4294967296 colors

      Video Card Caption: Intel(R) HD Graphics

      Video Card Memory: 1024 MB

      Video Rect Texture Size: 16384

      Video Card Number: 1

      Video Card: %NVIDIA_DEV.0DF1.01%

      OpenCL Unavailable

      Driver Version: 8.17.13.553

      Driver Date: 20120802000000.000000-000

      Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

      Video Mode:

      Video Card Caption: %NVIDIA_DEV.0DF1.01%

      Video Card Memory: 1024 MB

      Video Rect Texture Size: 16384

      Serial number: 90970819015185381107

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

      Temporary file path: C:\Users\VDS\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        C:\, 111,7G, 14,6G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

      Additional Plug-ins folder: not set

       

       

      Installed components:

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         PSArt.dll   Adobe Photoshop CS6   CS6  

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         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

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         TfKernel.dll   Kernel   9.3.0.113  

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         wu3d.dll   U3D Writer   9.3.0.113  

       

       

       

       

      Required plug-ins:

       

       

         3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Accented Edges 13.0

         Adaptive Wide Angle 13.0

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         Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Color Efex Pro 4 NO VERSION

         Color Efex Pro 4 NO VERSION

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         Colored Pencil 13.0

         CompuServe GIF 13.0

         Conté Crayon 13.0

         Craquelure 13.0

         Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

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         Diffuse Glow 13.0

         Displace 13.0

         Dry Brush 13.0

         Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Embed Watermark 4.0

         Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

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         Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

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      Optional and third party plug-ins:

       

       

         Camera Raw 7.1

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      Plug-ins that failed to load: NONE

      Flash:

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      Installed TWAIN devices: NONE

        • 1. Re: Problem with zoom in Photoshop CS6
          Noel Carboni Community Member

          It is supposed to still work the way you want (Pan invoked by holding the space bar down), and for me and others I know it does work.  I am running Windows 7 x64 as well.

           

          Any chance you've swapped your right and left mouse buttons?  Has a left-handed person used your system recentliy?  Check the Windows control panel settings for your Mouse.

           

          Mouse.png

           

          If not, something must be intercepting the space bar key events on your system, though I don't know what that might be.  Have you got any utilities running that intercept keystrokes to do special things (e.g., invoke different desktop functions)?

           

          -Noel

          • 2. Re: Problem with zoom in Photoshop CS6
            igor_vds Community Member

            No, I'm pretty sure and check this. Mouse button orientation is good.

            It's look like this on screenshot:

             

            pscs6.jpg

             

            The worst thing with this that is don't do everytime. It's depend, but I have no idea from what.

            How it works?

            I've got image with 1000px width and 3000px height. I'm zoomint part with text and zoom is in 300%.

            I choose Text tool, write something, hit CTRL+Enter to accept this. Then, I click 'V', hold Space and then I can move workspace.

            But when I write this text, accept this, choose ZOOM tool and zoom out once or twice, then it's start like on screenshot.

            I can't work like this :/

            • 3. Re: Problem with zoom in Photoshop CS6
              conroy Community Member

              You are describing the behaviour when H key is held down and left-mouse button is dragged. Strange that it should happen with spacebar. Something to try... activate Hand Tool, then in Options bar, right-click the hand icon at the left and pick Reset Tool.

               

              Screen shot 2012-09-06 at 17.22.03.png

              • 4. Re: Problem with zoom in Photoshop CS6
                Noel Carboni Community Member

                Good call conroy...  What's that called... I guess they never gave it a name.  It's described here:

                 

                http://help.adobe.com/en_US/photoshop/cs/using/WSfd1234e1c4b69f30ea53e41001031ab64-74e0a.h tml#WSEC71AD4A-39B0-4d94-BBB7-64D9B640275C

                 

                -Noel

                • 5. Re: Problem with zoom in Photoshop CS6
                  conroy Community Member

                  Bird's eye view, I believe.

                  • 6. Re: Problem with zoom in Photoshop CS6
                    Noel Carboni Community Member

                    Thank you.  I was thinking "view from 30,000 feet" and I knew that seemed wrong.

                     

                    I wonder how it got connected to Igor's space bar.

                     

                    -Noel

                    • 7. Re: Problem with zoom in Photoshop CS6
                      igor_vds Community Member

                      OK, now we know how this magic trick called

                      I've looking in Google for this and few people write about this in CS5.

                      Some of them advice to turn off OpenGL or uncheck USE GRAPHIC PROCESSOR.

                      For that moment I think it's help!

                       

                      It really strange, but Adobe should reconsider to add checkbox in Settings - Turn Off Bird Eye View.

                      Than You gonna make happy few people

                      • 8. Re: Problem with zoom in Photoshop CS6
                        conroy Community Member

                        There is no setting to disable "bird's eye view" because it should only happen when you press the H key and drag the mouse. There is a fault if it works with the spacebar instead of the H key.

                         

                        Did you try my suggestion to enable the Hand Tool then do Reset Tool in the Options bar? That possibly will restore correct operation of the spacebar.

                        • 9. Re: Problem with zoom in Photoshop CS6
                          Noel Carboni Community Member

                          To add to Conroy's advice, you really don't want to turn off the Graphics Processor.  You lose a lot of other functionality if you do that.

                           

                          If resetting the Hand panning tool fails to restore proper operation you may want to do a complete Photoshop preferences reset.

                           

                          What language are you set to use?  I wonder if that could be a factor - maybe there's a bug in the language localization for your particular language.

                           

                          -Noel

                          • 10. Re: Problem with zoom in Photoshop CS6
                            igor_vds Community Member

                            Reset Tool and Reset All Tools was first thing which I did.

                             

                            I'll try reset all preferences.

                             

                            When I buy Creative Cloud few weeks ago first time I instal Polish version, but after 2 days uninstall and install English version.

                            • 11. Re: Problem with zoom in Photoshop CS6
                              R_Kelly Community Member

                              Does it make a difference when you have use graphics processor enabled if you uncheck Enable Flick Panning under Edit>Preferences>General?

                               

                              Also you should update photoshop cs6 to 13.01

                              Help>Updates

                              • 12. Re: Problem with zoom in Photoshop CS6
                                BradRabbit

                                If this so-called "Bird's eye view" is a feature, then the fact that it is activated by space bar is definitely a bug. and should be fixed as soon as possible because it is so annoying.

                                 

                                Btw, the problem occurs in CS5 as well. A couple of people have suggested turn on "Scrubby zoom" to resolve the issue. While I think doing so may help, I am not a big fan of "Scrubby zoom" either.

                                 

                                Adobe, please fix this issue. The software is not cheap!!!

                                • 13. Re: Problem with zoom in Photoshop CS6
                                  conroy Community Member

                                  Yes, "bird's eye view" is a feature. There's no "if" about it.

                                   

                                  Igor never followed up with whether resetting Photoshop preferences fixed it. Have you tried that?

                                  • 14. Re: Problem with zoom in Photoshop CS6
                                    Noel Carboni Community Member

                                    Brad, it seems - since most others do not see the problem - that perhaps somehow your system is interfering with Photoshop's recognition of the keys you're holding down.

                                     

                                    If they did take an interest in investigating your problem, Adobe would certainly want to know what operating system you're running, what add-on software you're running that could affect the user interface, and other specifics they might be able to use to try to reproduce what you're seeing.

                                     

                                    Regardless of the high cost of the application, some of the responsibility to provide a good working environment within which Photoshop is to run does fall on you.  It may be that you'll have to embark on an investigative process, disabling the things you have running in addition to Photoshop, until you find the conflict.

                                     

                                    Best of luck locating the culprit.  I'd start looking to see if your display driver suite provides some kind of hot key handling, and ensure that's turned off.

                                     

                                    -Noel

                                    • 15. Re: Problem with zoom in Photoshop CS6
                                      igor_vds Community Member

                                      Unfortunatelly, I never fixed it and I was try get used to it :/

                                      I have no idea what can I do more with this so I left this.

                                       

                                      I reset all settings in PS, I reinstall it, try to install polish & english version - always the same...

                                      What can I do more?

                                      • 16. Re: Problem with zoom in Photoshop CS6
                                        BradRabbit Community Member

                                        I was just being sarcastic. I knew it is a feature while searching for a way to fix the issue awhile back. I am very interested in knowing if any user out there could somehow fix the problem by reseting, reinstalling, etc. I got an update a few hours ago, and that didnt fix it either.

                                         

                                        I have tried a lot of suggestions, and the only one seems to be working for me is to turn on "Scrubby Zoom"

                                         

                                        Noel,

                                         

                                        I run Adobe CS5 on MBP 10.6 and CS6 on MBPr 10.8. No additional plugins, English US keyboard. The laptops come with standard configuration... nonetheless, they both have the same issue.

                                         

                                        I am sure my computers have different settings from others, but this issue does not seem to be isolate as there are other users have experience it too.

                                         

                                        I personally, don't think it is too hard to re-create.  Most likely happen when

                                        1. Hold down space+command to zoom in

                                        2. Release keys, then hold down space and start moving around

                                        3. there you go, "bird's eye view" comes

                                         

                                        One thing I notice is that the problem does not occur all the time.

                                         

                                        -B

                                        • 17. Re: Problem with zoom in Photoshop CS6
                                          BradRabbit Community Member

                                          BTW, I was suspecting the problem caused by the Apple Magic mices -- or whatever the wireless mouse with touch sensor -- because I use those for both laptop. But it seems like Igor does not use that.

                                          • 18. Re: Problem with zoom in Photoshop CS6
                                            TheCraigist81

                                            Hi, I have this problem too, on Win7-64.  Only way to fix is turning off graphics processing.  CS5 also has this issue and it was solved by turning off OpenGL.

                                             

                                            This reproduces it most of the time for me:

                                            Zoom in a little bit

                                            Hold down B

                                            Press spacebar and drag

                                             

                                            The birdseye box comes up.

                                             

                                            I think the reason some people have random experiences is due to some kind of keyboard lag.  I don't actually hold down B, etc and then move around with the spacebar.  But I do often release that key a fraction of a second before pressing the spacebar.  I'm using a Logitech wireless keyboard and mouse, my guess is that the spacebar birdseye thing is a bug, and occasional keyboard lag makes it seemingly 'random'.

                                             

                                            I've had a few other weird keyboard experiences in photoshop.. occasionally it will miss a keypress and sometimes it will think I'm holding the Alt key down when I am not.  No other apps have this.

                                            • 19. Re: Problem with zoom in Photoshop CS6
                                              BradRabbit Community Member

                                              Good to know. It seems so obvious and not that hard to reproduce, but it doesn't get  fixed.

                                              • 20. Re: Problem with zoom in Photoshop CS6
                                                PangolinCord

                                                Does anyone know if this problem ever got addressed? My work computer is fine, but my home computer will switch to "bird's eye view" when I use the space bar to pan about 1 out of every 3 times. It's driving me nuts. I haven't been able to figure out what's the key differecnce between my work machine and my home one.  I tried all of the suggestions already provided, but no luck so far. Someone on another forum suggested it might be a keyboard related issue, so I bought a new one (I need an upgrade anyway), but that didn't help. If I figure anything new out, I'll let everyone know...but I'm stumped

                                                • 21. Re: Problem with zoom in Photoshop CS6
                                                  BradRabbit Community Member

                                                  I don't think the issue ever get addressed. And btw the problem also occurs on Adobe CS6. I use CS5 on my personal machine and CS6 on work's machine. They both get the same annoying problem. It is so obvious and easy to test, but doesn't seem like it gets any attention from Adobe

                                                  • 22. Re: Problem with zoom in Photoshop CS6
                                                    PangolinCord Community Member

                                                    I just got a new computer at work and was upgraded to CS 6...so now my work computer is activating the bird's eye view when I hit space bar to pan now too. It's a total workflow killer and ruins my day. The only solution that I've found that works is to turn off the graphics processor, which at that point I might as well use MS Paint.  I know it only affects a few users, but it's extremly frustrating for those that it does happen to. It's like someone is moving the mouse while you're using the wacom everytime you zoom. Not fun.

                                                     

                                                    Here's a link I found to others having the problem made in 2011.

                                                     

                                                    http://feedback.photoshop.com/photoshop_family/topics/please_let_us_switch_off_that_damn_b irds_eye_option

                                                     

                                                    They disabled these forums a few weeks ago, but you can see there's a user that posted yesterday about it too. Not sure why it's being ignored.

                                                     

                                                    I'd go back to CS3 if I could. What a bummer

                                                    • 23. Re: Problem with zoom in Photoshop CS6
                                                      Cluthavaults

                                                      The Bird's Eye view is normally activated by holding the H key while clicking and dragging.  There is a bug that makes this feature sticky.

                                                      Press and let go of the Alt key, the menu bar quick access letters will remain underscored.  Then press the H key, the Help menu opens up.

                                                      Don't click the menu, click anywhere on your picture and now the Bird's Eye view is sticky.  Press H to return to normal.

                                                       

                                                      1 - Alt      (press and let go)

                                                      2 - H

                                                      3 - click on your picture, not the drop down menu

                                                      --------------------

                                                      Bird's Eye view is sticky

                                                      --------------------

                                                      4 - H to unstick

                                                      • 24. Re: Problem with zoom in Photoshop CS6
                                                        PangolinCord Community Member

                                                        I've tried this, and have been messing around for about 10 minutes zooming and panning with the spacebar. So far so good! This is the only time I've ever found a solution that works after searching the internet for a long time! Thanks a million

                                                        • 25. Re: Problem with zoom in Photoshop CS6
                                                          Cluthavaults Community Member

                                                          The Bird's Eye view is normally activated by holding the H key while clicking and dragging.  There is a bug that makes this feature sticky.

                                                          Press and let go of the Alt key, the menu bar quick access letters will remain underscored.  Then press the H key, the Help menu opens up.

                                                          Don't click the menu, click anywhere on your picture and now the Bird's Eye view is sticky.  Press H to return to normal.

                                                           

                                                          (update)

                                                          Sticky Bird's Eye:

                                                          Once you make it sticky, then any time the hand icon is present (spacebar) it zooms.

                                                          Click the hand tool or press H to stop the sticky zooming.

                                                           

                                                           

                                                          Make sticky Bird's Eye:

                                                           

                                                           

                                                          1 - Alt      (press and let go)

                                                          2 - H

                                                          3 - click on your picture, not the drop down menu

                                                          --------------------

                                                          Bird's Eye view is sticky

                                                          --------------------

                                                          4 - H to unstick

                                                          • 26. Re: Problem with zoom in Photoshop CS6
                                                            georghilmarsson Community Member

                                                            I have this problem....I have for much time tried to get help without any success.  Don´t konw if anyone from Adobe even aknowledges that there is a bug concerning the "birds eye feature".

                                                             

                                                            One simple checkbox in preferences would solve this problem "endable/disable birdseye view".  Much like with the flickpanning - "enable flickpanning".

                                                             

                                                            Here is a thread about this, please login and support the idea
                                                            http://feedback.photoshop.com/photoshop_family/topics/please_let_us_switch_off_that_damn_b irds_eye_option