28 Replies Latest reply: Jan 24, 2013 8:55 PM by zerodays RSS

    Cannot update Illustrator CS6 Mac to version 16.0.1

    sanchaithw Community Member

      I have Illustrator 16.0.0 retail on my Mac running Mountain Lion, and has downloaded he Updater to version 16.0,1

       

      I have Illustrator 16.0.0, version 682 on my system.

       

      When running the Updater, it end up with Installation fail, this update is not applicable for you.

       

      I have tried to uninstall and reinstall Illustrator but the update problem persist.

       

      All other updates went fine. and Adobe Application Manager stated that all my software is up to date, no update

       

      I have just updated Prelude To version 1.0.2 without any problem thru AAM

       

      Help please.

        • 1. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
          GD63

          I'm running into the same problem. I get an Upload Failed message when I attempt to update Illustrator CS6. When I click on the error log link I get the following message:

           

          Adobe Illustrator CS6 Update (version 16.0.1)

          Installation failed. Error Code: U44M1P7

           

           

          Does anyone know what the issue may be and how to solve it?

           

           

          Thanks.

          • 2. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
            yapple_dapple Community Member

            Same exact error here this morning.

            Adobe Illustrator CS6 Update (version 16.0.1)

            Installation failed. Error Code: U44M1P7

            • 3. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
              sanchaithw Community Member

              How can you find the error code in Mac? On the error dialog, there is no error code, only the message that the update is not applicable, and ask me contact support

               

              So where can you find the error code in Mac. Can you advise please and how can we solve this problem?

              • 4. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                sanchaithw Community Member

                I have solved the problem by downloading the latest version of Adobe Application Manager and install it (version 6.2.122.0).

                 

                Then run the Updater for Illustrator 16.0.1. It run fine. Tryy this and let me know whether it work for everybody as it was for me.

                 

                Cheer

                • 5. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                  Rollerblader-1959

                  Where I can download the Application Manager 6.2?

                   

                  Thanks

                  • 7. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                    Rollerblader-1959 Community Member

                    I had to reinstall Illustrator... then the updater worked!

                    • 8. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                      sanchaithw Community Member

                      I have uninstall and reinstall Illustrator but he update still fail. In m ace, update to the latest Adobe Application Manager allow me to update to Illustrator 16,0.1 without any problem.

                       

                      This method work for y friends too. And there is no need to waste your time uninstall and reinstall Illustrator to run the update.

                       

                      Hope this help everybody and goodluck

                      • 9. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                        yapple_dapple Community Member

                        It most definitely does NOT work for me.  I tried the new Application Manager, and the update still fails with the following error:

                        Adobe Illustrator CS6 Update (version 16.0.1)

                        Installation failed. Error Code: U44M1P7

                        • 10. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                          sanchaithw Community Member

                          Is your version a Mac or PC. mine is Mac version. and by the way, on Mac version,Bhee is o error code shown. Where can you get he error code you stated?

                          • 11. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                            yapple_dapple Community Member

                            It's a Mac.  The error code is linked from the resulting error message - just clicking the word "error" provides the code.

                            • 12. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                              Jeff A Wright Adobe Employee

                              Yapple_Dapple which version of the Adobe Application Manager do you have installed?  You can locate the Adobe Application Manager in Applications/Utilities/Adobe Application Manager/core.

                              • 13. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                yapple_dapple Community Member

                                6.2.112.0, installed fresh yesterday.

                                • 14. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                  yapple_dapple Community Member

                                  BTW, this also fails with the same error on my Macbook Pro.  Both machines are running 10.8.1, which has been a little flakey on the Mac Pro 3,1, but pretty solid on the laptop.

                                  • 15. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                    Jeff A Wright Adobe Employee

                                    Can you please review your installation log located in Library/Logs/Adobe/Installers to see what maybe the cause.  You can utilize the directions listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information regarding how to review the installation log.

                                     

                                    The quick summary though is doing a search on the words ERROR and FATAL.  You can then do a search on the code at Adobe.com.  You can also find many of the error codes listed at Installation, launch log errors | CS5, CS5.5, CS6, CCM - http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html.

                                    • 16. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                      yapple_dapple Community Member

                                      Here's the final entry in the Illustrator installer log:

                                       

                                      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                      START - Installer Session

                                      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                      RIBS version: 6.2.10.0

                                      OSX version: 10.8.1 

                                      ::START TIMER:: [Total Timer]

                                      CHECK: Single instance running

                                      CHECK : Credentials

                                      Load Deployment File

                                      deploymentFile option not given

                                      CHECK : Another Native OS installer already running

                                      Create Required Folders

                                      Assuming install mode

                                      Looking up install source path

                                      Sync Media DB ...

                                      ::START TIMER:: [Sync Media DB]

                                      Pre check media db sync

                                      End of Pre check media db sync. Exit code: 0

                                      :: END TIMER :: [Sync Media DB] took 20 milliseconds (0.02 seconds)

                                      Ready to initialize session to start with ...

                                      ::START TIMER:: [CreatePayloadSession]

                                      -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

                                      Updated source path: /Users/ericdarling/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.1

                                      Updating media info for: {449931D3-C2C4-4817-919E-9774ECE85BFF}

                                      Ignoring original data since install source is local

                                        Type: 0, Volume Order: 1, Media Name:

                                        Path: /Users/ericdarling/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.1/payloads/A dobeIllustrator16-mul-180812133154/AdobeIllustrator16-mul-180812133154.dmg

                                      --------------------  END  - Updating Media Sources -  END  --------------------

                                      Supported RIBS version range: [0.0.66.0,6.2.10.0]

                                      ----------------- CreatePayloadSession: machine is x86 ---------------

                                      [       0] Tue Aug 28 18:34:47 2012  INFO

                                      ______ Verify Dependency Subscribers ______

                                      BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

                                        {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0: 0 (0,0)

                                      END Operation order for all session payloads: mediaGroup (requires,satisfies)

                                      Patch {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0 can be applied to product {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0

                                      Overwrite property "extensionsOnly" to: 1

                                      Overwrite property "mode" to: silent

                                      Overwrite property "patchesOnly" to: 1

                                      Overwrite property "workflow" to: updater

                                      Found payload actions:

                                      Deciding what installer mode to use...

                                      BEGIN Setting requested payload actions

                                      Value returned on lookup of payload: {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0 is: false

                                      Action string for {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0  is install

                                      END Setting requested payload actions

                                      Collected advanced path check information for INSTALLDIR

                                      INSTALLDIR is a well-formed path

                                      INSTALLDIR is not the root path

                                      INSTALLDIR is on a local volume

                                      INSTALLDIR is on a writable volume

                                      INSTALLDIR is not on a case sensitive volume

                                      INSTALLDIR passed path basic path validation: /Applications

                                      BEGIN InstallOperationsQueue Unordered operations

                                        {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0:  with operation install

                                      END InstallOperationsQueue Unordered operations

                                      BEGIN InstallOperationsQueue Ordered operations

                                        {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0:  with operation install

                                      END InstallOperationsQueue Ordered operations

                                      Payloads passed preflight validation.

                                      Call PreSession Custom Hook

                                      BEGIN InstallOperationsQueue Unordered operations

                                        {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0:  with operation install

                                      END InstallOperationsQueue Unordered operations

                                      BEGIN InstallOperationsQueue Ordered operations

                                        {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0:  with operation install

                                      END InstallOperationsQueue Ordered operations

                                      Calling the custom action code for pre-install for payload {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0

                                      ::START TIMER:: [Payload Operation :{449931D3-C2C4-4817-919E-9774ECE85BFF}]

                                      [       1] Tue Aug 28 18:34:47 2012  INFO

                                      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                      Installer Operation: PayloadInstaller

                                      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                      Request to install payload

                                      Payload {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources

                                      [       1] Tue Aug 28 18:34:49 2012  INFO

                                      CustomizedPatch property not found in database

                                      Beginning installation for payload at /private/tmp/.tempdirfrEfqL18/Install.db

                                      Attempting to patch file: "/Applications/Adobe Illustrator CS6/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/Resources/it.lproj/InfoPlist.strings"(Seq 3)

                                      [       1] Tue Aug 28 18:34:49 2012 ERROR

                                      DF019: Unable to locate file to patch at "/Applications/Adobe Illustrator CS6/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/Resources/it.lproj/InfoPlist.strings"(Seq 3)

                                      DW063: Command ARKPatchCommand failed.(Seq 3)

                                      [       1] Tue Aug 28 18:34:49 2012  INFO

                                      Completing installation for payload at /private/tmp/.tempdirfrEfqL18/Install.db

                                      [       0] Tue Aug 28 18:34:49 2012  INFO

                                      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

                                      :: END TIMER :: [Payload Operation :{449931D3-C2C4-4817-919E-9774ECE85BFF}] took 1516 milliseconds (1.516 seconds)

                                      User specified overrideFile:

                                      The csu inventory was not updated for payload {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0, value of local var is -1

                                      Calling the ROLLBACK custom action code for pre-install for payload {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0

                                      No operation.  We're done:

                                      [       0] Tue Aug 28 18:34:51 2012  INFO

                                      Total components installed: 0

                                      Total components repaired: 0

                                      Total components removed: 0

                                      [       0] Tue Aug 28 18:34:51 2012 ERROR

                                      DW050: The following payload errors were found during install:

                                      DW050:  - Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul: Install failed

                                      [       0] Tue Aug 28 18:34:51 2012  INFO

                                      Call PostSession Custom Hook

                                      :: END TIMER :: [Total Timer] took 11646 milliseconds (11.646 seconds) DTR = 4.12159 KBPS (0.00402499 MBPS)

                                      -------------------------------------- Summary --------------------------------------

                                      - 0 fatal error(s), 3 error(s), 0 warning(s)

                                       

                                      ----------- Payload: {449931D3-C2C4-4817-919E-9774ECE85BFF} Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul 16.0.1.0 -----------

                                      ERROR: DF019: Unable to locate file to patch at "/Applications/Adobe Illustrator CS6/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/Resources/it.lproj/InfoPlist.strings"(Seq 3)

                                      ERROR: DW063: Command ARKPatchCommand failed.(Seq 3)

                                       

                                      ERROR: DW050: The following payload errors were found during install:

                                      ERROR: DW050:  - Adobe Illustrator CS6 Core_16.0.1_AdobeIllustrator16-mul: Install failed

                                       

                                      Please search the above error/warning string(s) to find when the error occurred.

                                      These errors resulted in installer Exit Code mentioned below.

                                      -------------------------------------------------------------------------------------

                                      [       0] Tue Aug 28 18:34:52 2012  INFO

                                      Exit Code: 7 - Unable to complete Silent workflow.

                                      Please see specific errors and warnings for troubleshooting. For example, ERROR: DF019, DW063 ...

                                      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                      END - Installer Session

                                      *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                                      • 17. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                        Jeff A Wright Adobe Employee

                                        The failure appears to be at DF019: Unable to locate file to patch at "/Applications/Adobe Illustrator CS6/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/Resources/it.lproj/InfoPlist.strings"

                                         

                                        If you view the package and navigate to that directory does the InfoPlist.strings file exist?  If so can you also verify the permissions on the file so that system and admin groups have read & write access.

                                        • 18. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                          yapple_dapple Community Member

                                          I've only got an en.lproj folder in the Contents/Resrouces folder.  That folder does have the InfoPlist.strings file.  Should I expect to also have an it.lproj folder there?  Are those language files?

                                          • 19. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                            Jeff A Wright Adobe Employee

                                            Yes I have verified on both my Creative Cloud and perpetual version installations.  This is what is causing your failure. 

                                            I thought you already posted that you had removed and reinstalled Illustrator?  Regardless you will need to do so again because it appears your current installation is incomplete.

                                            • 20. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                              Casper_Ontwerpt

                                              I got the same problem as user yapple_dapple and read all of the above comments but this is unacceptable. I mean I paid a lot of money for this product and suddenly it doesn't work anymore!

                                               

                                              Will this problem be fixed within a new soon to be coming update? I don't have time to reinstall Illustrator and hoping for the best.

                                              • 21. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                                yapple_dapple Community Member

                                                Hi Jeff, no it was someone else who had reported they tried re-installing from scratch.  I did that, and the update worked.  I am glad Adobe allows me to download the installer perpetually - that's good customer service!  Thanks, Jeff.

                                                • 22. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                                  Jeff A Wright Adobe Employee

                                                  Excellent thank you for the update Yapple_dapple!

                                                  • 23. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                                    andrew.kramar Community Member

                                                    Gentlemen, I've just downloaded a stand-alone 16.0.1 update (AAM v. 6.2.112.0 didn't see it for some reason) and that's what I get tying to install it:

                                                     

                                                    Screen Shot 2012-09-07 at 4.54.00 PM.png

                                                     

                                                    Any thoughts? Please?

                                                    • 24. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                                      Jeff A Wright Adobe Employee

                                                      Andrew.Kramar please try the steps listed in message #15 to review your installation log for the update.  Also unless you installation log matches exactly what Yapple_Dapple posted in message #16 I might recommend creating a new thread regarding your difficulties.  This thread is already quite difficult to read due to the previously posted install log.

                                                      • 25. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                                        andrew.kramar Community Member

                                                        Okay. I had a small workaround on this: I have another creative suite installed on my MacBook Pro, where Illustrator updated successfully. I've just copied that one (the whole folder) on my iMac, where trouble persisted and it worked! Shows version 16.0.1.

                                                        • 26. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                                          Skallagrimsson Community Member

                                                          Thanks sanchaithw

                                                          I have solved the problem by downloading the latest version of Adobe Application Manager and install it (version 6.2.122.0).

                                                           

                                                          It worked for me!

                                                          • 27. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                                            naomiquinones Community Member

                                                            After following the troubleshooting instructions and reading through the summary of the error logs, I ended up manually copying the missing language.lproj folders with their InfoPlist.strings files from the same directory structure in my back-up of CS5 to the /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/ location indicated by the error log. I also compared the text in the existing newer lproj files and changed the copied versions to match the newer info. It was tedious, but the updater worked after that.

                                                            • 28. Re: Cannot update Illustrator CS6 Mac to version 16.0.1
                                                              zerodays

                                                              on Mac OS X Mountain Lion 10.8.2..........close all the backup programs like SugarSync, dropbox, box...etc...and install latest installer from adobe and run the setup. Problem solved.