8 Replies Latest reply on Sep 9, 2012 7:28 AM by shunithD

Illustrator CS6 update keeps failing

dzinedmedia Sep 7, 2012 5:24 AM

Hi Having problems, installation keeps failing

Exit Code: 7

Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ... WARNING: DS012, DW016 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s), 8 warning(s)

WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)

----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)

----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------

ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 1649)

ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1649)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed

ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

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1. Re: Illustrator CS6 update keeps failing

Larry G. Schneider Sep 7, 2012 8:55 AM (in response to dzinedmedia)

Have you run the cleaner tool between reinstall attempts?

http://www.adobe.com/support/contact/cscleanertool.html

Try uninstalling again, run the cleaner tool and then reinstall.
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2. Re: Illustrator CS6 update keeps failing

dzinedmedia Sep 7, 2012 9:51 PM (in response to Larry G. Schneider)

Hi Larry

Worked a treat thankyou. Howeve the cleaner did leave some shrapnel in the applications folders, left an AI Folder with some missing files. so I cleared this out after running the cleaner and illustrator reinstalled again.

Many Thanks

Matt
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3. Re: Illustrator CS6 update keeps failing

shunithD Sep 8, 2012 10:20 AM (in response to Larry G. Schneider)

Larry,

That doesn't make sense to me... He's running the update, so why should the cleaner tool be run?

Cheers!

S
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4. Re: Illustrator CS6 update keeps failing

shunithD Sep 8, 2012 10:21 AM (in response to dzinedmedia)

dzinedmedia,

Hi... are you running the AI CS6 Update or Upgrade?

Cheers,

S
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5. Re: Illustrator CS6 update keeps failing

Manish-Sharma Sep 8, 2012 10:34 AM (in response to shunithD)

@ShunithD

If you look at the install fail log , then it is written

----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Adob eCrashReporter" (Seq 1649)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1649)

The payload is for the Illustrator CS6 Core 16.0.0.0 , hence it is not for the update but the core installation of the Illustrator.

The reason of the fail is at the time of installation the installor was unable to preserve the original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Adob eCrashReporter" ,

So , on running the Cleaner tool , the "Illustrator.app" got deleted and on re-running the installation , it worked because a fresh illustrator.app was written.
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6. Re: Illustrator CS6 update keeps failing

shunithD Sep 8, 2012 8:57 PM (in response to Manish-Sharma)

@Manish

So... was the OP running an Update or an Upgrade?
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7. Re: Illustrator CS6 update keeps failing

dzinedmedia Sep 9, 2012 2:09 AM (in response to shunithD)

Nasically what happends was

I ran the update for Ill CS6 from the update app, the update failed
Upon Larry's suggestion I ran the cleanup tool to remove traces of Illustrator
Tried reinstalling
It Failed
Ran the cleaner tool again, and then look in the Apps folder, there was an Illustrator folder with broken files, links, etc. , so I trashed that,
Ran the installer again
All ok.
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8. Re: Illustrator CS6 update keeps failing

shunithD Sep 9, 2012 7:28 AM (in response to dzinedmedia)

ok...
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