Am I doing something wrong?

[3freds_me]

Help!

My adobe flash supposedly is version 11.4.402.265.

5 times I downloaded it successfully.  5 different songs and video told me I need to download flash.

Any ideas?

[pwillener]

What is your operating system & version?

What is your web browser?

[topic moved to Flash Player forum]

[3freds_me]

hope I'm doing this right, browser-Windows 7.

OS-HP 519/G60.

If you need different info. please let me know.

[pwillener]

I still don't know what your browser is: Internet Explorer?  Firefox?  Chrome?  Opera?  ..?

What files do you have in

• C:\Windows\system32\Macromed\Flash ?
• C:\Windows\syswow64\Macromed\Flash ?

[3freds_me]

browser is definitely internet explorer. 

[3freds_me]

please tell me how/where I find the files you mention below?

[3freds_me]

even though I've shut off everything but Bing wallpaper, when I try to load Adobe flash I get a message to shut off Internet Explorer.  I click on retry and then get the results you know about; Adobe says flash is working but Youtube et. al. says no it ain't.  I think I once got an error code trying to load flash, it might have said line 69, character 148 was the error.  I'm not sure I'm remembering that right.  Should I try and set a restore point?  My flash worked fine until about 2 weeks ago.

the forum says you've helped a lot of people.  I hope we can continue your good batting average.

[pwillener]

Ok, let's start with a clean install...

• download the uninstaller from http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html and save it to disk
• download the installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht... and save it to disk
• close all browser windows, then run the downloaded uninstaller, followed by the installer

Now open Internet Explorer and go to http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html - can you see the Flash animation?

If not, check

• http://forums.adobe.com/thread/885448
• http://forums.adobe.com/thread/867968

[3freds_me]

Disk?  I have a local disk c; I can put a blank dvd in.  I can save to documents or downloads.

[pwillener]

Yes, I mean some folder like Downloads.

[3freds_me]

then at my end it's showtime.  before the show (clean installation) starts, it's great that you are someone I can rely on.  All for now, it's almost 5 a.m., I just got back from work and all I want is to be horizontal and unconcious.  A final report soon and thank you.

[3freds_me]

thanks for trying.  I may get a new computer or I might look at Microsoft Silverlight.  This really is a waste of time.  the only thing I can think is that I don't have a browser window for AOL+HP but, when I look to restart, that home page pops up.  and I can't right click and close my IE window.

[pwillener]

Microsoft Silverlight does not play Flash content.