7 Replies Latest reply: Mar 25, 2013 9:31 AM by joziG RSS

    Error code 16

    Dik Koopmans

      After installing the programs I get everytime error code 16 when I try to start them.

      Changing the permissions from the PDC folder and SLstore folder didn't work.

      So who can help?

        • 1. Re: Error code 16
          arij2010 Community Member

          This is a permissions problem,if you're on windows,try to right click on the application and choose run as administrator

          • 2. Re: Error code 16
            Dik Koopmans Community Member

            Thank you for your response, but I'm a Mac user.

            So this tip will not work.

            • 3. Re: Error code 16
              arij2010 Community Member

              Ok,first be sure you respected this permissions for those folders :

              PCD:

              Owner = System = read/write

              Group = Admin = read only

              Everyone = read only

              Or from the terminal, drwxr-xr-x root admin

              SLSTORE :

              Owner = System = read/write

              Group = Admin = read/write

              Everyone = read/write

              Or from the terminal, drwxrwxrwx root admin

               

              otherwise,try this because sometimes changing from permissions menu doesn't take effect :

              open the terminal (Applications > Utilities > Terminal)

              Tape this :

              sudo chmod 777 /Library/Application Support/Adobe/Adobe PCD/

              sudo chmod 777 /Library/Application Support/Adobe/SLStore

              • 4. Re: Error code 16
                rajesh1989 Community Member

                Check the amt3.log and Delete the folder SLcache from HD/library/application support/adobe.

                • 5. Re: Error code 16
                  joziG Community Member

                  HI, I don't know what PCD: or SLSTORE: are, so I went to Terminal and pasted "sudo chmod 777 /Library/Application Support/Adobe/Adobe PCD/  sudo chmod 777 /Library/Application Support/Adobe/SLStore"

                   

                  Files etc could not be found and I continue to sit with Error: 16 and I cannot access any Adobe applications.

                   

                  HELP. I have work to do. Now.

                   

                  How do I successfully rectify this problem?

                   

                  I am fully paid up on my CreativeCloud account. iMac, OS 10.8.3

                   

                  Regards

                   

                  Gerd

                   

                  Adobe problem.png

                  • 6. Re: Error code 16
                    arij2010 Community Member

                    Hi,

                     

                    PCD and Slstore are on this location :

                    MAC HD /Library/Application Support/Adobe/ .

                    You can also give all permissions to the Adobe folder : MAC HD /Library/Application Support/Adobe .

                     

                    Regards,

                    • 7. Re: Error code 16
                      joziG Community Member

                      HI

                      I don't know what the amt3.log is, nor where to find it. Same goes for deleting the SL cache. Any further help please